IT - After Hours Support - ASL Distribution (Oakville)

ASL Distribution is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.

ASL Distribution Services Company Profile:

ASL Distribution, part of the Fastfrate Group, is a leader in Canadian transportation, warehousing and fulfillment services, supporting top North American brands with efficient, customer focused solutions.

With customized supply chain solutions, ASL’s transportation warehousing and fulfillment teams expertly manage the transportation, receiving, warehousing, picking, packing, and shipping of products with precision and efficiency.

It’s an energetic, fast-paced environment, ideal for individuals who excel in teamwork, problem solving, and building efficient solutions to move goods through the supply chain.

Why you’ll love working here:

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The After-Hours IT Support Analyst is responsible for providing evening operational support for critical business systems used across transportation, warehousing, and distribution operations. This role monitors and supports applications, EDI integrations, SQL databases, hardware, and warehouse technologies to ensure system availability and timely resolution of incidents outside regular business hours.

The position serves as the primary after-hours IT resource, investigating production issues, troubleshooting system and data-related problems, supporting end users, and escalating complex incidents when required. This role requires experience with application support, SQL-based data analysis, EDI transaction monitoring, and troubleshooting hardware in a fast-paced operational environment.

Hours of Work:
Monday to Friday, 5:00pm – 1:00am

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Temporary (3-month contract with possibility of extension)

Compensation:
Hourly Range: $50.00 - $80.00/ hour

Work Location & Environment:
2160 Buckingham Road, Oakville ON; Office environment

Key Accountabilities:

T Systems & Application Support

• Provide after-hours technical support for business-critical applications, including WMS, TMS, delivery management, and internal systems.
• Investigate and resolve application errors, system interruptions, and production support incidents.
• Monitor system availability, scheduled jobs, integrations, and automated processes.
• Troubleshoot Windows applications, user access, software configurations, and connectivity issues.
• Escalate complex issues to the appropriate technical teams or vendors when necessary.

EDI & Integration Support

• Monitor EDI transactions and integration processes between internal systems, customers, and trading partners.
• Investigate failed transactions, missing files, transmission errors, and data mapping issues.
• Troubleshoot EDI communication and processing errors.
• Coordinate with internal teams and external partners to resolve integration-related issues.
• Reprocess failed transactions using established procedures and maintain proper incident documentation.

Data & SQL Support

• Use SQL queries to investigate data discrepancies, missing records, duplicate transactions, and processing issues.
• Support data validation and reconciliation across operational systems.
• Monitor data pipelines, scheduled imports, exports, and automated jobs.
• Investigate data synchronization issues between business applications.
• Work with developers and database administrators to resolve data-related incidents.
• Follow established access controls and change procedures when handling production data.

Hardware, Peripherals & Warehouse Technology

• Provide hands-on, on-site troubleshooting for desktops, laptops, printers, barcode scanners, RF handheld devices, and warehouse peripherals.
• Support warehouse workstations, label printing, wireless connectivity, and device configuration.
• Diagnose RF scanner connectivity and performance issues.
• Provide support for basic network, Wi-Fi, and hardware-related problems.
• Coordinate hardware replacements, troubleshooting, and vendor escalations when required.

Monitoring, Incident Management & Operational Support

• Proactively monitor critical applications, integrations, infrastructure alerts, and operational processes.
• Respond to incidents affecting warehouse, transportation, and delivery operations.
• Prioritize incidents based on business impact and operational urgency.
• Perform initial diagnosis, troubleshooting, and recovery using approved procedures.
• Maintain incident tickets, troubleshooting notes, and resolution documentation.
• Provide clear shift handovers and escalate unresolved issues to the daytime IT team.
• Identify recurring problems and recommend corrective actions to prevent future incidents.

Qualifications:

• 2 to 4 years of hands-on IT technical support, application support, or systems support experience.
• Experience working in a fast-paced, 24/7 logistics or distribution environment would be a strong advantage.
• Working knowledge of SQL, including the ability to write and troubleshoot queries.
• Experience supporting business applications and investigating production issues.
• Familiarity with EDI transactions, file transfers, and system integrations.
• Hands-on experience troubleshooting computers, printers, RF scanners, and peripherals.
• Good understanding of Windows environments, basic networking, TCP/IP, and Wi-Fi connectivity.

Skills and Abilities:

• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to review application logs, identify errors, and troubleshoot technical issues.
• Ability to work independently with minimal supervision during evening hours.
• Effective communication skills and ability to work with operational teams and external vendors.
• Strong sense of urgency and accountability when supporting business-critical systems
• Basic scripting experience with PowerShell or Python.

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.