Posted yesterday
IT Analyst
@ FIKA Company
Edmonton, Alberta
Overview
FIKA Company is hiring an IT Analyst in Edmonton, Alberta, reporting to the Director, Enterprise IT. The role supports and maintains point-of-sale systems, business applications, Microsoft 365 and Endpoint Manager, with service desk duties and after-hours on-call coverage as needed.
Responsibilities:
- Troubleshoot point-of-sale and business application issues
- Provide helpdesk support and escalate complex tickets
- Manage user accounts across platforms
- Set up stores and offices with hardware, software and networking
- Support Microsoft 365 and Endpoint Manager deployments
Requirements summary:
- 5+ years Microsoft 365 and Azure AD administration
- 3+ years Intune administration
- 5+ years Windows 10/11 and desktop hardware support
- Diploma or certificate in IT
- 3 to 5 years IT service desk experience
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 5+ years |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Trade certificate (required) |
| Fields of study | Information technology |
| Perks mentioned | Generous paid time off, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FIKA Company
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
About Us:
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer
Reports To: Director, Enterprise IT
Location: Edmonton, Alberta
About the Role
The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.
Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.
What You’ll Do
Application & Infrastructure Support
- Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
- Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
- Assist with the creation, implementation, management, & standardization of processes
- Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
- Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security
Service Desk
- Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
- Support remote locations via remote control applications
- Understand the escalation paths and proactively escalate incidents / requests
- Ensure user interactions are promptly recorded and accurately updated
- User account management across multiple platforms and services
- Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
- Monitoring and follow up of open issues with users
- Act as an escalation point to the Service Desk team for complex tickets
- Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
- Assisting in IT projects and recurring operational activities
- Working in coordination with senior IT staff
- Ability to rapidly learn new technologies and calmly adapt to change
- Excellent verbal and written communication skills
- An organized individual with fantastic attention to detail
What You’ll Bring
Experience in the following would be an asset
- Microsoft Forms and Power Automate
- Microsoft Defender ATP
- PowerBI
- Copilot AI, Claude AI
- Networking
- Apple Business Manager
- JAMF
- MS D365
- Point of sales software would be considered an asset
- Azure architecture and infrastructure
Qualifications
- Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
- Azure AD Administration – minimum 5 years
- Microsoft Intune/Endpoint Management Administration – minimum 3 years
- Windows 11/10 Administration – minimum 5 years
- Desktop and peripheral hardware support – minimum 5 years
- Degree, diploma or certificated in related IT field
- 3-5 years IT Service Desk experience
- 3-5 years of intermediate to senior infrastructure support experience
Why you’ll love working here
The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
Executive Access: Work directly with the executives and senior leadership to solve real business problems.
AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.
Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.
Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.
The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.
*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *
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