IT Solutions & Partner Specialist

Since 2006, Triple Eight Transport Inc. has grown into a trusted asset-based transportation provider, delivering Full Truck Load services across Western Canada and the Western United States. With terminals in Abbotsford, Calgary, and Edmonton, and our own fleet of reefers, heaters, and dry vans, we've built our reputation on safe operations, innovation, and service excellence — and, above all, on our people.

We believe great people drive great results. That's why we're building a workplace where employees are empowered to take ownership, share ideas, grow their skills, and build careers alongside our business.

Join Triple Eight, and you're not just taking a job — you're joining a team that works hard, supports one another, and shares a common goal: delivering exceptional value to our customers while always striving to do better.

If you're looking for a place to contribute, grow, and make a real impact, we'd love to hear from you.

We are seeking experienced IT Solutions & Partner Specialist to join our IT team. This is a hands-on technical role responsible for resolving complex escalations, supporting and improving our IT infrastructure, and helping lead the migration and modernization of systems.

The ideal candidate combines strong troubleshooting skills with practical experience in cloud migration, infrastructure administration, networking, identity, security, and Microsoft technologies. This person should be comfortable taking ownership of difficult technical problems, working across multiple systems and vendors, and designing solutions rather than simply following established support procedures.

Key Responsibilities:

Tier 3 Technical Support

• Act as senior escalation points for complex issues unresolved by Tier 1/2.
• Troubleshoot advanced issues across endpoints, servers, apps, networking, identity, cloud, and infrastructure.
• Perform root-cause analysis and implement permanent fixes for recurring/high-impact incidents.
• Support critical systems and coordinate with vendors for escalations.
• Create and maintain technical documentation and knowledge base articles.
• Mentor Tier 1 and Tier 2 staff to improve overall support capability.

Cloud Migration & Administration

• Support planning and execution of on-prem to cloud/hybrid migrations.
• Assess systems, applications, infrastructure, and dependencies prior to migration.
• Execute workload, data, identity, and application migrations with minimal disruption.
• Configure, manage, and troubleshoot cloud infrastructure environments.
• Identify and support retirement of legacy systems to simplify architecture.
• Assist with cloud security, backup, DR, performance, availability, and cost optimization.

Infrastructure & Systems

• Administer and troubleshoot Windows Server environments.
• Support virtualization, storage, backup, networking, DNS, DHCP, VPNs, and firewalls.
• Manage Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.).
• Administer Entra ID/Azure AD, Active Directory, GPOs, MFA, and identity sync.
• Support endpoint management using tools like Microsoft Intune.
• Monitor system health, capacity, security, and performance.
• Support infrastructure upgrades, lifecycle management, and modernization efforts.
• Develop and test backup, disaster recovery, and business continuity plans.

Automation & Continuous Improvement

• Automate repetitive tasks using PowerShell or similar scripting tools.
• Identify recurring issues and implement scalable long-term solutions.
• Improve monitoring, alerting, documentation, and deployment processes.
• Contribute to infrastructure architecture and planning discussions.
• Recommend improvements focused on reliability, security, and efficiency.

Cybersecurity

• Monitor and respond to security alerts, vulnerabilities, and suspected incidents across endpoints, networks, cloud, and user accounts.
• Investigate security events and lead incident response, including containment, remediation, and root-cause analysis.
• Manage identity and access controls (MFA, conditional access, privileged access, least privilege).
• Maintain and improve endpoint protection, email security, firewalls, vulnerability management, and security monitoring tools.
• Coordinate patching and vulnerability remediation across operating systems, applications, and infrastructure.
• Review and harden security configurations across Microsoft 365, Azure, endpoints, and infrastructure.
• Support phishing investigations, account compromises, malware incidents, and related threats.
• Support backup, disaster recovery, and ransomware readiness.
• Collaborate with external security vendors and service providers as needed.
• Maintain security documentation and support ongoing policy, awareness, and process improvements.

Our ideal candidate will possess the following qualifications:

• 5+ years of progressive IT experience, including significant Tier 3, systems administration, infrastructure, or senior technical support responsibilities.
• Demonstrated experience supporting and troubleshooting complex production IT environments.
• Hands-on experience with cloud migration projects, including moving workloads or services from on-premises infrastructure to cloud or hybrid environments.
• Strong experience with Microsoft Azure and/or other major cloud platforms.
• Strong knowledge of:
• Windows Server
• Active Directory and Group Policy
• Microsoft Entra ID / Azure AD
• Microsoft 365
• Networking, TCP/IP, DNS, DHCP, VPNs, and firewalls
• Virtualization
• Backup and disaster recovery
• Endpoint and device management
• Identity and access management
• Experience troubleshooting issues across infrastructure, networking, applications, endpoints, and cloud services.
• Working knowledge of cybersecurity principles, including MFA, least-privilege access, patching, endpoint security, and infrastructure hardening.
• PowerShell or equivalent scripting/automation experience.
• Strong documentation and technical communication skills.
• Ability to independently investigate unfamiliar technical problems and drive them through resolution.
• Must be legally allowed to work full time in Canada.

Why choose Triple Eight Transport Inc.?

• Regular company lunches for special events
• Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
• Opportunities for growth within the company as we continue growing
• Our open-door policy shows we value communication and building strong, meaningful relationships across our workplace
• Competitive wage and vacation packages
• Very competitive Extended Health Benefits package for full-time employees

Building a Fair and Inclusive Hiring Process

Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly — but know that your interest in Triple Eight doesn't go unnoticed.

Equal Opportunity, By Design

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need — nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support — handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that — use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us — interviews, assessments, case studies, technical evaluations — we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.