IT Specialist

BUILD A CAREER THAT BUILDS WHAT'S NEXT

For more than 65 years, The State Group's 3,500+ professionals have built and maintained the infrastructure that keeps businesses and industries moving across North America. Today, the company is a multi-trade industrial contractor powering industry solutions and sustaining critical operations across electrical, mechanical, civil, communications, maintenance, and emerging technology—from major construction projects to the ongoing work that keeps critical operations running as a trusted service partner of choice.

We invest in our people, technology, and innovation to strengthen how we work today and prepare for what's ahead. At The State Group, there are tremendous opportunities to build your skills, grow your career, and be part of something bigger.

We are seeking an IT Specialist based in Hamilton, Ontario.

BENEFITS OF WORKING WITH US

• This position is integral to our success and offers opportunities for career advancement.

• 100% PAID Health and Welfare Benefits.

• Paid time off, including vacation, sick days, and holidays.

• RRSP and Pension plans with company match and immediate vesting.

• Competitive compensation, annual pay increases, and bonuses.

• State embraces and encourages workplace diversity.

• Lasting professional partnerships built on teamwork, integrity, and respect.

WHAT YOU WILL DO

• Respond to and resolve service desk tickets promptly, ensuring high-quality support and thorough documentation of all incidents and resolutions.

• Manage inventory of PCs, laptops, mobile devices, printers, and peripherals, including provisioning equipment for new hires, collecting and refurbishing returned assets (cleaning, testing, and data wiping), and performing upgrades or replacements as needed.

• Troubleshoot and resolve hardware and software issues by identifying root causes and implementing effective solutions.

• Provide end-user and application support, including installing, configuring, upgrading, and maintaining software and hardware for both on-site and remote users.

• Apply system patches and implement corrective actions to mitigate security risks and vulnerabilities in alignment with IT best practices.

• Create, update, and maintain clear and accurate technical documentation across systems, processes, and procedures.

WHAT YOU NEED TO JOIN OUR TEAM

• 2+ years of relevant, hands-on experience in IT or a related field.

• Bachelor’s degree in information technology or a related field, or equivalent practical experience.

• Strong troubleshooting, analytical, communication, and problem-solving skills.

• Proficiency with Windows 11, Microsoft 365, Outlook, Teams, Active Directory, Entra ID, Intune, Authenticator, OneDrive, SharePoint, PowerShell, ManageEngine Endpoint Central, Box, FortiClient, Mimecast, Adobe Acrobat, BitLocker, remote support tools, and IT helpdesk/ticketing systems.

• Ability to work effectively with employees at all levels of the organization and take a proactive, self-directed approach.

• Familiarity with ITIL or similar IT service management frameworks.

• Experience in construction or manufacturing environments preferred.

• A strong commitment to our team, our customers, and the environments we serve.

• Embrace challenges, commit to continuous improvement, and deliver exceptional work.

To learn more about our organization, visit www.stategroup.com.

The State Group is an equal opportunity employer committed to providing an inclusive and accessible workplace. Employment decisions are based on qualifications, merit, and business needs without discrimination on any ground protected by applicable human rights legislation.

Accommodations are available throughout the recruitment and selection process. Applicants requiring accommodation may contact [email protected].

This posting is for an existing vacancy. Artificial intelligence is not used to screen, assess, or select applicants for this position.