Posted 2 months ago
IT Support Specialist
@ Great White North
Schumacher, Ontario
Overview
Great White North is hiring a full-time IT Support Specialist to be the first point of contact for clients, troubleshooting issues, deploying workstations, and maintaining systems and backups. The role includes after-hours mission-critical support and occasional out-of-town travel. The posting offers paid family health benefits after 6 months, a Group Retirement Savings Plan, an extra vacation day per year of service, and performance-based bonuses.
Responsibilities:
- Provide in-person, phone and remote technical support to clients
- Deploy and set up desktops and laptops onsite and remotely
- Administer disaster recovery solutions and perform backup restores
- Monitor the RMM suite and address alerts
- Work with third-party vendors on warranty and software issues
Requirements summary:
- Experience supporting end users and documenting solutions
- Troubleshooting skills across Windows, cloud, Office, networking, VoIP and security tools
- Excellent communication, organization and analytical skills
- Client-first mindset and attention to detail
- Willingness to learn new technologies and ask for help
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-15
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: moderate |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
| Languages | English |
| Driver’s licence | preferred |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Visa sponsorship, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Great White North
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Great White North is a Managed IT Service Provider located in Schumacher Ontario. We provide a range of IT services to Small & Medium business across Northern Ontario and Nunavut.
- LinkedIn followers
- 306
- People associated on LinkedIn
- 11
- Reported office locations
- 76 McIntyre Rd, Schumacher, Ontario P0N 1G0, CA
- Business categories
- Information Technology
- Information Services
- Computer
- Other recorded names
- Great White North
- Great White North Technology Consulting Inc.
- Specialties
- Managed IT Services
- IT Consulting
- IT Hardware & Software Sales
- IT Project Management
- Cybersecurity
- Managed Service Provider
- and IT Support
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Great White North is a Managed IT Service Provider located in Schumacher Ontario. We provide a range of IT services to Small & Medium business across Northern Ontario and Nunavut.
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 11-50 employees |
| Headquarters | Schumacher, Ontario |
| Organization type | Privately Held |
| Year founded | 2012 |
| Specialties | Managed IT ServicesIT ConsultingIT Hardware & Software SalesIT Project ManagementCybersecurityManaged Service Providerand IT Support |
| Open jobs on Jobsy | 1 |
| View page |
Great White North - Where teamwork, curiosity, and client care come together.
About the Role
If you love solving problems, helping people, and diving into new technology, you’ll feel right at home with us. As a Support Specialist at Great White North, you’ll be the friendly, knowledgeable first point of contact for our clients. You’ll troubleshoot issues, deploy new workstations, keep systems running smoothly, and make sure every client interaction leaves a great impression.
This role is perfect for someone who thrives in a fast‑paced environment, enjoys variety in their day, and takes pride in delivering an exceptional client experience.
What You’ll Do
- Provide technical support in person, over the phone, and through remote tools
- Respond to client requests quickly and professionally
- Answer incoming calls to the Great White North main line
- Setup and deploy desktops and laptops (onsite and remote)
- Transport equipment to and from client or company locations
- Administer and maintain client and internal disaster recovery solutions
- Perform backup restores as needed
- Support client servers and network solutions for standard requests
- Monitor the RMM suite and address alerts
- Work with third‑party vendors for warranty or software issues
- Respond to after‑hours mission‑critical requests when required
- Track time accurately in our PSA platform
- Update and create internal documentation
- Contribute to refining KPIs and improving processes
- Travel out of town occasionally as needed
What You Bring
- Experience supporting end‑users and documenting solutions
- Strong troubleshooting skills across Windows Server/Desktop, cloud services, Office apps, networking, VoIP, backups, and security tools
- Excellent communication, organization, and analytical skills
- A client‑first mindset and a passion for going the extra mile
- Curiosity, courage, and a willingness to ask for help when needed
- A desire to continually learn new technologies
- Strong attention to detail
Extra Great (Nice to Have)
- Experience in an MSP environment
- Familiarity with CRM or PSA tools
- Previous helpdesk or IT support experience
- Valid Ontario driver’s license
Why You’ll Love Working Here
At Great White North, we believe in supporting our team just as much as we support our clients.
You’ll enjoy:
- A collaborative, supportive team
- Paid family health benefits after 6 months
- Group Retirement Savings Plan
- One extra vacation day for every year of service
- Performance‑based bonus opportunities
- Flexible work schedules — because life happens
- Company‑sponsored team events throughout the year
- A workplace that values fun, growth, and great people
If you’re ready to grow your skills, make an impact, and join a team that truly enjoys what they do, we’d love to meet you.
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