Posted 16 days ago
IT Support Specialist (Chinese Speaking Preferred)
@ Kiokii Inc
Markham, Ontario
Overview
Kiokii Inc is hiring a full-time IT Support Specialist to give practical IT support to staff across its 30 North American stores and head office. The work covers Microsoft 365 accounts and access, devices and software, network connectivity, and the helpdesk ticket queue. Chinese language skills are preferred, and 2 to 4 years of IT support experience is required.
Responsibilities:
- Manage Microsoft 365 accounts, access and onboarding/offboarding
- Set up, repair and replace devices and business software
- Troubleshoot Wi-Fi, internet, VPN and printer connectivity
- Own the daily IT helpdesk ticket queue
Requirements summary:
- 2 to 4 years of IT support or helpdesk experience
- Hands-on Microsoft 365 administration experience
- Strong Windows and business software troubleshooting
- Working knowledge of Wi-Fi, LAN and VPN
- Experience with a ticketing system
- Chinese language preferred
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-23
- First seen by our source
- 2026-10-24
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kiokii Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Step Into The World of Asian Beauty
Full company description
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep. Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for many more locations and further growth into the United States. We are dedicated to introducing the best skincare and personal care items from Asia and making them available to consumers throughout North America. We curate a selection of high-quality, authentic brands and offer a comprehensive platform that connects customers with the latest trends from the region. We are committed to delivering exceptional customer service while highlighting the innovation, quality, and clean formulations that Asian beauty products are renowned for. Our goal is to revolutionize the beauty and personal care industry in North America by providing a seamless and enjoyable experience for discovering and embracing the benefits of Asian beauty.
- LinkedIn followers
- 2,729
- People associated on LinkedIn
- 194
- Reported office locations
- 220 Yonge Blvd, Unit # B205E, Toronto, Ontario M5M 2H1, CA
- 658 Yonge St, Toronto, Ontario M4Y 2A6, CA
- 9350 Yonge St, Aurora, Ontario L4C 5G2, CA
- 5000 Hwy 7, Markham, Ontario L3R 4M9, CA
- 719 Central Pkwy W, Suite 211, Mississauga, Ontario L5B 4L1, CA
- 30 S Unionville Ave, Unit 1020, Markham, Ontario L3R 5M3, CA
- 300 Borough Dr, Unit #44, Toronto, Ontario M1P 4P5, CA
- 100 City Centre Dr, #2-312, Mississauga, Ontario L5B 2C9, CA
- 6551 No. 3 Rd, Unit 1818, Richmond, British Columbia V6Y 2B6, CA
- 25 The West Mall, Unit 1729, Etobicoke, Ontario M9C 1B8, CA
- Business categories
- Beauty
- Consumer Goods
- Cosmetics
- E-Commerce
- Lifestyle
- Personal Care and Hygiene
- Retail
- Snack Food
- Other recorded names
- Kiokii Inc
- Kiokii and...
- Specialties
- skincare
- makeup
- haircare
- fashion
- earrings
- snacks
- Asian beauty
- and Korean makeup
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep. Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | skincaremakeuphaircarefashionearringssnacksAsian beautyand Korean makeup |
| Open jobs on Jobsy | 53 |
| View page |
Who Are We?
Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 30 stores across North America to date and more to come!
We are looking for an IT Support Specialist to join our IT team!
About the Role
As an IT Support Specialist, you will provide practical, responsive IT support to employees across our stores and head office. You will manage day-to-day Microsoft 365 accounts and access, support devices, software, and connectivity, and keep IT requests moving from intake to resolution. You will work with the IT Systems Specialist on issues involving NetSuite, Heading, and system integrations.
Microsoft 365 and User Access
- Manage day-to-day Microsoft 365 accounts, groups, licences, mailboxes, and access across Exchange Online, Teams, SharePoint, and OneDrive.
- Complete IT onboarding, role changes, and offboarding with HR and managers, including account provisioning, approved access, MFA setup, and timely removal of access.
- Respond to account, password, email, collaboration, and permission requests; apply approved access standards and escalate exceptions or security concerns.
- Maintain accurate access records, onboarding checklists, and user guidance; review inactive accounts and licences with the IT team.
Hardware, Software and Assets
- Set up, troubleshoot, repair, and replace laptops, desktops, printers, peripherals, and standard business software for store and head-office employees.
- Manage device assignments, inventory, warranty and vendor cases, software licences, and equipment returns throughout the employee and device lifecycle.
- Apply approved device setup, updates, endpoint protection, and management procedures; coordinate purchasing and replacement needs with the IT team.
Network and Store IT Support
- Troubleshoot first-line Wi-Fi, internet, VPN, wired network, and printer connectivity issues remotely or on site when needed.
- Coordinate with internet providers, network vendors, and store contacts to restore service; document outages, actions taken, and recurring issues.
- Support new-store and office IT setup, moves, and equipment changes using documented checklists; escalate network design or complex configuration work.
Helpdesk and IT Operations
- Own the day-to-day IT ticket queue: log, prioritize, resolve, escalate, and follow up on requests while keeping employees informed.
- Provide first-line support for general applications and route NetSuite, Heading, or integration issues to the IT Systems Specialist with clear troubleshooting notes.
- Maintain troubleshooting guides and IT procedures; identify recurring problems and report suspected security incidents or recovery issues promptly.
What You'll Need
- 2 to 4 years of experience in IT support, helpdesk, desktop support, or a similar role; experience supporting multiple locations is an asset.
- Hands-on Microsoft 365 administration experience, including user accounts, groups, mailboxes, permissions, licensing, and onboarding/offboarding.
- Strong troubleshooting skills for Windows devices, common business software, printers, and peripherals; macOS experience is an asset.
- Working knowledge of Wi-Fi, LAN, internet connectivity, VPNs, and basic network troubleshooting; able to coordinate effectively with providers.
- Experience managing a ticketing system and documenting incidents, resolutions, assets, and standard procedures.
- Familiarity with device management and security practices such as Microsoft Intune, MFA, endpoint protection, and access controls is an asset.
- Clear, patient communication in English and a service-oriented approach when supporting both technical and non-technical colleagues.
- Ability to prioritize competing requests, work independently, follow through with vendors, and recognize when an issue needs escalation.
- Experience in retail or a multi-site environment is preferred
Vacancy type: NEW
Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.
The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.
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