First seen by our source: 26 days ago
IT Support Specialist
@ Arsenault
Toronto, Ontario
Overview
Arsenault, a semiconductor and microelectronics intelligence company in Toronto, is hiring an IT Support Specialist to keep daily IT operations running smoothly. The role covers hardware, software, network and user support, mostly in person at the Toronto office. The posting states competitive pay with medical, dental, vision and RRSP-matching benefits.
Responsibilities:
- First point of contact for technical support
- Install, configure and troubleshoot hardware, software and networks
- Maintain inventory and records of IT assets
- Build out and enforce corporate IT policy and procedures
- Provide in-person and remote technical support
Requirements summary:
- Strong customer service and troubleshooting skills
- Support experience with Microsoft technologies
- Excellent written and verbal communication
- Familiarity with Microsoft Office, JIRA and SharePoint
- Diploma in IT or similar experience is an advantage
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | IT |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Information Technology |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Arsenault
| Field | Value |
|---|---|
| Open jobs on Jobsy | 21 |
OUR STORY
Arsenault is the worlds most trusted and authoritative source of actionable intelligence on innovation in the semiconductor and microelectronics industry. Our clients include the largest and most successful technology companies who rely on our content platform to make the most informed business and engineering decisions faster and with greater confidence.
Our platform is based on continuous analysis of the most innovative devices in the industry using state-of-the-art reverse engineering facilities and expert curation by specialized subject matter experts.
Arsenault is headquartered in Toronto, Canada, with operations in the US (Denver, San Jose), Poland, Japan, Taiwan, South Korea, China, and England. Our customers are some of the largest blue-chip companies in the world. We have successfully integrated two acquisitions in the last 12 months, with the ambition to double our business through acquisition and organic growth over the next 12 to 24 months.
THE OPPORTUNITY
Arsenault is looking for an engaging IT Support Specialist who will be responsible for ensuring smooth day-to-day IT support across the company. In this role, you will provide support in the development of IT tools, diagnose hardware and software faults, and solve technical and application problems. A successful IT Support Specialist is an individual with strong customer service and critical thinking skills with the ability to provide IT support in a fast-paced environment.
This role requires frequent in-person attendance at our Toronto office.
What You Will Do
- Serve as the first point of contact for IT technical support
- Solve a wide range of issues and requests including, but not limited to user account setup and maintenance, I.T. ticketing system, system updates, antivirus, backups, networking, system imaging, video conferencing, printers/copiers, phone systems, and general user-related hardware/software
- Install, configure and troubleshoot computer hardware, software, systems, networks, and printers
- Maintain inventory and Records of all I.T. hardware and software assets
- Build out, educate, and enforce the Corporate IT policy and procedures
- Monitor and maintain computer systems and networks, setting up new user accounts and systems, repair and replace equipment as necessary
- Respond in a timely manner to service issues and requests
- Provide in person and remote technical support across the company
Who You Are
- Diploma in Information Technology or similar experience is an advantage
- Strong customer service, troubleshooting and critical thinking skills
- Exposure to and continuous learning of IT architecture/infrastructure, popular and new industry technologies
- Excellent written and verbal communication skills
- Ability to work independently, or as part of a team, in a professional setting
- Proficiency in supporting Microsoft related technologies
- A technical, logical thought process and strong decision-making skills
- An ability to prioritize, delegate and stick to strict deadlines
- Familiarity with Microsoft Office, JIRA and SharePoint
WHY WORK WITH US
- Competitive pay and lucrative benefits (medical, dental, vision, RRSP matching)
- Generous flexible vacation program
- Annual fitness reimbursement
- Strong sense of camaraderie, mutual respect and shared goals amongst colleagues
- Career development opportunities
- Professional development encouragement and well being support from management
- Wellnessresources andsupport from management
Technology knows no bounds, and neither does Arsenault. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. Were committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.
Arsenault is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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