Posted 4 days ago
IT Technician II
@ Altasciences Company Inc
Overview
Altasciences Company Inc is hiring a full-time IT Technician II at its Laval site, with availability to work at its Montreal site. The role supports staff with computers, phones, software and mobile devices through an automated Helpdesk System, coaches junior technicians and handles escalations. The posting requires a college IT diploma, at least 3 years of related experience, and fluent English and French.
Responsibilities:
- Répondre aux demandes des utilisateurs par téléphone et courriel
- Dépanner ordinateurs, téléphones, logiciels et appareils mobiles
- Préparer et déployer les postes de travail des employés
- Encadrer et former les techniciens juniors
- Documenter les incidents dans le système de gestion des services informatiques
Requirements summary:
- Diplôme collégial en technologie de l'information
- Au moins 3 ans d'expérience pertinente
- Certifications CompTIA A+, Network+ et/ou Security+
- Maîtrise du français et de l'anglais
- Capacité à soulever jusqu'à 50 livres
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-10-22
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · lift 50 lb · computer high |
| Languages | English, French |
| Licences & certifications | CompTIA A+, CompTIA Network+, CompTIA Security+ |
| Education | College diploma (required) |
| Fields of study | Information technology |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altasciences Company Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Quicker go/no-go decisions with integrated preclinical, clinical, bioanalytical, manufacturing, and CRO services.
Full company description
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones sooner by improving speed and ease from lead candidate selection to clinical proof of concept, and beyond. When partnering with Altasciences, you can experience up to 40% in time savings thanks to our integrated, one-stop solution offering. We strive to create a true partnership with our clients, our partners, and our colleagues that enables a mutually supporting relationship built on a combination of excellent science and solid communication. Helping sponsors get better drugs to the people who need them, faster, for over 30 years. Our full-service offering is always tailored to your specific research needs: - Preclinical research - Clinical pharmacology - Drug formulation - Manufacturing and analytical services - Bioanalysis - Program management - Medical writing - Biostatics - Data management - And so much more!
- LinkedIn followers
- 43,874
- People associated on LinkedIn
- 1,911
- Reported office locations
- 575 Boulevard Armand-Frappier, Laval, Quebec H7V 4B3, CA
- 1200 Avenue Beaumont, Montreal, Quebec H3P 3P1, CA
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- 130 Discovery Dr, Scott, Pennsylvania 18447, US
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- Business categories
- Health Care
- Medical Device
- Wellness
- Biotechnology
- Medical
- Other recorded names
- CareAbout
- Altasciences
- Specialties
- Clinical Research
- Clinical Trials
- Phase I-II
- Human Abuse Liability & Abuse Potential
- Early Cardiac Safety & TQT
- Biosimilars
- Bioanalytical Laboratory
- Analytical Services
- Toxicology Study
- CDMO
- Safety Pharmacology
- Preclinical Study
- GLP / Non-GLP Study
- IND-Enabling
- NDA Submission
- LCMS and LBA
- Small and Large Molecule Bioanalysis
- Research Support Services
- Medical Writing
- Clinical Project Management
- and Pharmaceutical Manufacturing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones…
| Field | Value |
|---|---|
| Industry | Research Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Laval, Quebec |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Clinical ResearchClinical TrialsPhase I-IIHuman Abuse Liability & Abuse PotentialEarly Cardiac Safety & TQTBiosimilarsBioanalytical LaboratoryAnalytical ServicesToxicology StudyCDMO |
| Open jobs on Jobsy | 28 |
| View page |
About The Role
An IT Technician II is responsible for supporting Altasciences’ users in their usage of the tools provided by the IT department such as computers, telephones, software, laptops, mobile phones, etc. An IT Technician II responds to and tracks user requests and solutions via an automated Helpdesk System. The IT Technician II will support the more junior technicians and act as a point of escalation if required.
What You'll Do Here
- The computer technician provides accurate and creative solutions to user problems.
- Enhance and develop quality support methods and communication skills through coaching feedback.
- Provide support and coaching to the junior technicians (IT Technician I).
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Research, resolve, and respond to questions received via phone calls and emails in a timely manner.
- Participate in team projects that enhance the quality or efficiency of help desk service.
- Use the IT Service Management system to record calls, document issues, and communicate the solutions for incidents.
- Identify recurring problems and help end users to resolve them.
- Troubleshoot problems encountered by staff members, user account, email and user profiles creation / management.
- Train and support more junior IT staff in the correct use of the hardware and software that are part of the network.
- Prepare computers, including validated systems for delivery to employees and load them with the appropriate software and operating system.
- Suggest improvements and upgrades to hardware and software.
What You'll Need to Succeed
- A college degree in an IT-related program
- Minimum of 3 years of related experience
- Excellent communication skills in French and English
- Certificates/Licenses /Registrations: CompTIA A+, Network+, and/or Security+ certifications.
- Able to lift weights of up to 50 pounds
- Intermediate to advanced knowledge in the configuration, installation, and troubleshooting of Windows 10/11 and Cisco Phone Equipment.
- Intermediate to advanced knowledge of PC and laptop hardware.
- Intermediate to advanced knowledge in mobile smartphones, iPhone, Android.
- Intermediate to advanced knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment
- Ability to read and interpret technical documents and industry specific manuals.
- Ability to write advanced reports and correspondence.
- Well-developed interpersonal skills are required.
- Personal/professional integrity and proven discretion in handling confidential information.
- Ability to develop strong trusting relationships to gain support and achieve results.
- Capable of managing multiple conflicting priorities.
- Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation.
- Demonstrated technical skills, with the ability to learn new equipment and procedures quickly.
- Excellent customer service skills.
- Excellent organizational and time-management skills.
- Excellent diagnostic and problem-solving skills.
- Ability to effectively prioritize tasks.
- Able to work independently under tight deadlines and as part of a team.
Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of IT Technician II including, but not limited to, for the following reasons:
- The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
- The employee communicates frequently with Altasciences employees across Canada and the United States. As such, English is the main language used to correspond between offices.
- The employee frequently communicates with English-only customers outside the province of Quebec.
What We Offer
- On site position at our Laval site (575 Armand Frappier) - free parking for employees, accessible by Metro Montmorency and by bus.
- Available to go to our Montreal site (1200 Beaumont) - free parking for employees, in front of Metro L'Acadie
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences’ Benefits Package Includes:
- Health/Dental/Vision Insurance Plans
- 401(k)/RRSP with Employer Match
- Paid Vacation and Holidays
- Paid Sick and Bereavement Leave
- Employee Assistance & Telehealth Programs
- Telework when applicable
Altasciences’ Incentive Programs Include:
- Training & Development Programs
- Employee Referral Bonus Program
- Annual Performance Reviews
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