Posted 9 days ago
IT Technician Level 1
@ Excelpro
Saint-Jérôme, Quebec
Overview
Excelpro is hiring an IT Technician Level 1 to provide first-line IT support to employees and customers. The role covers hardware, software and account management, device setup and remote support, and escalation to Level 2 for complex issues. The posting requires 2 to 3 years of similar experience and strong French and English.
Responsibilities:
- Offer first-line IT support to employees and customers
- Install and update software and systems
- Manage user accounts and access rights
- Monitor systems and networks and perform maintenance
- Escalate complex issues to Level 2 technicians
Requirements summary:
- Vocational diploma or college certificate in Computer Science
- 2 to 3 years of similar experience
- Knowledge of Windows 11, Active Directory, Linux, VMware, Microsoft 365 and Intune
- Strong spoken and written French and English
- Valid driver's licence
Tools & skills
Source and dates
Source type not verified · glow
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 2+ years |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Driver’s licence | required |
| Education | Trade certificate (required), College diploma (required) |
| Fields of study | Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Excelpro
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Multiplied Value
Full company description
Integrator of automated systems, electrical contractor, control panel, robotic and automated equipment manufacturer; Excelpro has been offering automation and industrial electrical services for over 30 years. Driven by its fundamental values of collaboration, respect, ingenuity, and professionalism, Excelpro acts as a business partner and offers flexible and innovative solutions allowing companies to optimize their processes and operations. Excelpro is the sum of various mergers and acquisitions: Neksys, Excelpro Electrical, I.S.I Controls, AIA Automation, Envitech Automation, Conrad Lavoie, Multico Électrique Inc, Génik, Agmanic Vision and Coprodev Plus. Excelpro has many offices: Boucherville, Drummondville, Montreal, Quebec City, Saint-Jérôme, Sept-Îles, Sorel-Tracy, Trois-Rivières and Ottawa, but its mandates extend both nationally and internationally.
- LinkedIn followers
- 4,115
- People associated on LinkedIn
- 250
- Reported office locations
- 11400, Boulevard Louis-Loranger, Trois-Rivières, Québec G9B 0T8, CA
- 515 Legget Dr, Kanata, Ontario K2K 3G4, CA
- 117 Rue Angers, Sorel-Tracy, Quebec J3P 5G9, CA
- 1100 Avenue Galibois, suite B200, Québec, Québec G1M 3M7, CA
- 5353 Boulevard Thimens, Montreal, Quebec H4R 2H4, CA
- Other recorded names
- Excelpro
- Specialties
- Automation
- Électricité industrielle / Industrial Electrical
- Ingénieur électrique / Electrical Engineer
- Panneaux de contrôle / Control Panels
- Contrôle de procédés / Process Control
- Asservissement / Motion Control
- Informatique industrielle / Industrial IT
- Industrie 4.0 / Industry 4.0
- Programmation industrielle / Industrial programming
- Analyse de risques / Risk Assessment
- Sécurité machine / Machine Safety
- OEE / TRG
- PLC / API
- MES
- HMI / IPM
- SCADA
- Variateur de Vitesse / Variable Frequency Drive
- PSR
- PHSR
- Instrumentation
- Réseautique / Industrial networks
- Cybersécurité / Cybersecurity
- and Travaux civil
- Profile identifies a recruitment agency
- No
Integrator of automated systems, electrical contractor, control panel, robotic and automated equipment manufacturer; Excelpro has been offering automation and industrial electrical services for over 30 years. Driven by its fundamental values of collaboration, respect, ingenuity, and professionalism, Excelpro acts as a business partner and offers flexible and innovative solutions allowing companies to optimize their…
| Field | Value |
|---|---|
| Industry | Engineering Services |
| Company size | 501-1,000 employees |
| Headquarters | Trois-Rivières, Québec |
| Organization type | Privately Held |
| Year founded | 1989 |
| Specialties | AutomationÉlectricité industrielle / Industrial ElectricalIngénieur électrique / Electrical EngineerPanneaux de contrôle / Control PanelsContrôle de procédés / Process ControlAsservissement / Motion ControlInformatique industrielle / Industrial ITIndustrie 4.0 / Industry 4.0Programmation industrielle / Industrial programmingAnalyse de risques / Risk Assessment |
| Open jobs on Jobsy | 21 |
| View page |
- Be the resource person and first point of contact for users experiencing IT issues;
- Provide first-line technical support, helping users resolve issues with hardware, software, and applications;
- Escalate more complex issues to a Level 2 technician for further resolution;
- Ensure the installation and updating of software and computer systems;
- Provide basic advice and training to users to help them make better use of the installed systems and software;
- Create, modify, and delete user accounts in computer systems, as well as manage access rights;
- Perform regular maintenance tasks to prevent problems, such as security updates and performance checks;
- Monitor systems and networks to detect anomalies or potential problems before they become critical;
- Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment;
- Use remote support tools to diagnose and resolve issues for users who are not on site;
- Document solutions to common problems to assist in training new technicians and improve support efficiency;
- Collaborate with other IT teams to ensure quick and effective problem resolution;
- Perform all other related duties.
- Hold a vocational diploma or college certificate in Computer Science;
- 2 to 3 years of experience in a similar position;
- Knowledge of Windows 11 and Active Directory;
- Knowledge of Linux and VMware environments;
- Knowledge of Microsoft 365;
- Knowledge of Intune;
- Have a strong command of French and English, both spoken and written, in order to communicate with our partners outside Quebec;
- Hold a valid driver’s license;
- Attention to detail and thoroughness;
- Demonstrate organizational skills;
- Ability to work in a team;
- Excellent customer service skills;
- Strong priority management skills.
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