Posted 4 months ago
IVR Developer (Cisco CVP / Java)
@ Staffmax
Toronto, Ontario
Overview
Staffmax is hiring a full-time IVR Developer in Toronto, on a hybrid arrangement, for a bank's enterprise contact center. The role designs, builds and maintains DTMF-based Cisco CVP self-service IVR applications and integrates them with backend systems. Salary is up to CAD $120,000.
Responsibilities:
- Design, develop and maintain DTMF-based IVR applications on Cisco CVP
- Build custom CVP elements and services in Java
- Integrate IVR applications with backend systems via REST APIs and XML Web Services
- Integrate CVP with UCCE/ICM routing scripts and Finesse Agent Desktop
- Support testing, troubleshooting, deployment and production
Requirements summary:
- 4+ years developing DTMF IVR applications on Cisco CVP
- Strong Java development experience
- Hands-on experience with Cisco Call Studio, VXML Server and Apache Tomcat
- Experience with MS SQL Server and OAuth2 authentication
- Understanding of Cisco UCCE/ICM routing, DNIS, skill group queuing and CTI variables
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-07-05
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Staffmax
| Field | Value |
|---|---|
| Open jobs on Jobsy | 143 |
Location: Toronto, ON (Hybrid)
Employment Type: Full-Time
Salary: Up to CAD $120,000
About the Role
We are seeking an experienced IVR Developer to join our team supporting enterprise contact center solutions for a bank. This role is ideal for a developer with strong expertise in Cisco CVP, Java, and contact center technologies, with hands-on experience building scalable customer self-service IVR applications and integrating them with backend systems.
You will work closely with architects, business stakeholders, and contact center teams to design, develop, integrate, and maintain IVR applications that deliver seamless customer experiences.
Key Responsibilities
- Design, develop, and maintain DTMF-based IVR applications using Cisco CVP.
- Develop IVR applications using Cisco Call Studio and VXML Server.
- Create and enhance custom CVP elements using Java.
- Configure and deploy applications on Apache Tomcat.
- Integrate IVR applications with backend systems using REST APIs, XML Web Services, and OAuth2 authentication.
- Develop Java-based services to support IVR functionality and customer self-service features.
- Integrate IVR solutions with MS SQL Server databases.
- Enable secure data sharing between IVR applications and the Agent Desktop.
- Integrate Cisco CVP applications with Cisco UCCE/ICM routing scripts.
- Configure DNIS routing, CTI Variables, skill group queuing, and Finesse Agent Desktop integration.
- Participate in application testing, troubleshooting, deployment, and production support.
- Work collaboratively with business analysts, QA teams, architects, and infrastructure teams to deliver high-quality solutions.
- Utilize Cyara for IVR testing and validation where applicable.
Required Qualifications
- 4+ years of experience developing DTMF IVR applications using Cisco CVP.
- Strong hands-on experience with:
- Cisco Call Studio
- Cisco CVP
- VXML Server
- CVP Custom Elements (Java)
- Apache Tomcat
- Strong Java development experience.
- Experience integrating backend systems using:
- REST APIs
- OAuth2
- XML Web Services
- Experience working with MS SQL Server.
- Hands-on experience building customer self-service IVR solutions.
- Experience sharing data between IVR applications and Agent Desktop.
- Strong understanding of Cisco UCCE/ICM integration, including:
- Routing Scripts
- DNIS
- Skill Group Queuing
- CTI Variables
- Cisco Finesse Agent Desktop
- Experience with Cyara testing is an asset.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and collaboration skills.
Preferred Qualifications
- Experience working within banking or financial services environments.
- Experience supporting enterprise contact center platforms.
- Familiarity with Agile development methodologies.
- Knowledge of CI/CD deployment practices.
Journal
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