Key Account Manager

Who We Are and What We Do
Founded in 2005, Strategic Site Selection is Canada's leading independent hotel and venue sourcing company. We help organizations find and book the right hotels and venues for their meetings, conferences, and incentive travel. We handle sourcing, proposals, contract negotiation and more, saving our clients time and money. Our clients range from large national associations to Fortune 500 corporations and beyond.

As an extension of our services, Sandbox Events specializes in delivering a comprehensive range of customizable event management and support services tailored to meet our clients' unique needs. Our SSS services are provided to clients at no cost, while our SBE services are offered for a fee. Together, these services provide clients with a single, trusted partner throughout the entire event lifecycle, from the initial venue search through to event execution.

Across both companies, our business thrives on our people, and our six core values shape how we work together: be accountable, act ethically, own your expertise, fiercely persevere, connect authentically and lead with positivity.

Who We're Looking For

In keeping with Strategic Site Selection's mission to provide The Best Site Selection Experience, the Key Account Manager will build and maintain lasting relationships with existing and future clients. A successful Key Account Manager will understand and anticipate client needs, sourcing and contracting the ideal venue space for their upcoming meetings and events.

What You'll Do

• Build and maintain trust and relationships with the organization's existing and future clients, suppliers and partners

• Identify and assess client needs to achieve satisfaction, anticipating potential issues before they occur

• Research destinations and hotels to source the perfect venue for our clients' events

• Prepare Requests for Proposals (RFPs) and distribute them to selected hotels via Cvent

• Accurately summarize hotel proposals and present them to clients in a timely manner

• Negotiate guestroom rates, meeting space, liabilities and other terms with venues

• Thoroughly review contracts against an approved list of clauses to ensure a strong and accurate final agreement between the venue and the client

• Recognize opportunities to up-sell our partnerships or cross-sell our sister company, Sandbox Events

• Handle client issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolution

• Answer and respond to phone calls, emails, inquiries and other requests

• Regularly and accurately enter data and information into the company CRM (Salesforce) to keep thorough records for every client and program

• Produce documents, briefing papers, reports and presentations as needed

• Occasionally attend site inspections, off-site supplier meetings and industry events

• Contribute to the company's overall growth and success

• Grow with the role, which will keep developing as the organization grows

What You Bring

Required

• Post-secondary diploma in Business Administration or Hospitality, or an equivalent combination of education and experience

• 3+ years of experience in the hotel and/or event management industry

• Intermediate to advanced proficiency in Microsoft Office, particularly Outlook and Teams

• Excellent written and verbal communication skills

• Exceptional client service, follow-through, attention to detail and timely responses for clients

• Self-motivated, with the ability to work well both in a team and independently

• Strong organizational and time management skills, with the ability to recognize and meet deadlines in a fast-paced work environment

• Ability to multitask efficiently and prioritize to manage workload

• Strong interpersonal skills, with the ability to deal professionally with people internally and externally while resolving issues and meeting objectives and timelines

Nice to have

• Experience with Salesforce and Cvent (a huge asset)

• Bilingual in English and French

• Based in Ontario

Job Type

• Employment type: Full-time, permanent
• Location and work model: Remote
• Hours: Monday to Friday, 8 a.m. to 4 p.m. or 9 a.m. to 5 p.m. ET, 40 hours per week
• Travel: Occasional travel for site inspections, supplier meetings, industry events, and internal meetings
• Reports to: Associate Director, Account Management
• Start date: As soon as possible
• Existing vacancy: Yes

Compensation

$60,000 – $67,000 per year, depending on experience, plus commission and bonus opportunities (if applicable).

Benefits and Perks

• Comprehensive benefits package, including extended health, dental and vision care
• Life insurance
• Employee and Family Assistance Program
• Flexible schedule
• Work from anywhere
• 15 days of paid time off upfront (not accrued), moving to an unlimited time-off policy after one year of successful service
• Extra paid day off for your birthday
• And more!

How to Apply

Interested? Apply through BambooHR today! We thank all interested applicants; however, only qualified candidates will be contacted. If you interview with us, we'll let you know the outcome within 45 days. We do not use AI tools to screen or assess applications.

Our Commitment

Strategic Site Selection is an equal opportunity employer. We welcome applicants of all backgrounds. Accommodations are available at every stage of hiring. Contact [email protected] to request one.