Posted 30 months ago
Key Holder
@ Nova Cannabis Stores Limited Partnership
Canada
Overview
Nova Cannabis Stores Limited Partnership is hiring a part-time Key Holder for its Value Buds store in Windsor, ON. The role covers customer engagement, cannabis product education, store upkeep, POS transactions and inventory, with a $17.00 per hour starting rate. Candidates need CannSell certification and at least two years of customer service and retail or hospitality experience.
Pay:
From $17 an hour
Responsibilities:
- Greet customers and educate them on cannabis products
- Complete POS transactions and follow cash and loss prevention procedures
- Monitor inventory and restock products
- Maintain store cleanliness and routine upkeep
- Support store sales with Store Managers and the team
Requirements summary:
- Minimum 2 years customer service experience
- Minimum 2 years retail or hospitality experience
- Valid CannSell certification
- Knowledge of Ontario cannabis regulations
- Must pass a criminal record check
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2024-05-23
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Experience | 2+ years |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | CannSell |
| Background checks | criminal record |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Nova Cannabis Stores Limited Partnership
| Field | Value |
|---|---|
| Open jobs on Jobsy | 52 |
Job Title
Key HolderJob Description
About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.
About the Role
Based out of our Value Buds, Wyandotte location in Winsdor, ON we are looking for experienced Part-Time Keyholders who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.
Role and responsibilities include, but are not limited to:
Customer Offering
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods
Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly
Regulatory Adherence
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices
Experience and Qualifications
- Minimum, 2-years of customer service experience
- Minimum, 2-years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid CannSell certification
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Ontario
Personal Characteristics and Requirements
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 19 years of age or older
- Must have reliable transportation to commute to/from work
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Day range:
- Holidays
- Monday to Friday
- Weekends as needed
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Experience:
- Cannabis: 1 year (preferred)
- Retail/Customer Service: 1 year (preferred)
Licence/Certification:
- CannSell (required)
Work Location: In person
Number of Openings
1Time Type
Part timeJournal
Only you can see this. Kept on this device, and in your account when you sign in.