Kroll Workflow Support Trainer

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members.

We’re seeking a knowledgeable and dynamic Kroll Workflow Support Trainer to support the rollout of a paperless workflow initiative across our pharmacy network. In this role, you will play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless environment.

This temporary position is expected to last 22 months.

You will be responsible for:

Training Delivery:

• Supporting the delivery of engaging training sessions (in-person and virtual) on Kroll paperless workflow functionalities.
• Providing hands-on training during go-live periods at pharmacy locations – out-of-town travel is required to locations across Western Canada.

Change Management Support:

• Acting as a change champion, helping team members adapt to the new Kroll paperless Workflow.
• Facilitating adoption through clear communication and targeted coaching.

Troubleshooting & Feedback:

• Serving as a point of contact for Kroll workflow and training-related issues during rollout.
• Actively listening and gathering feedback from pharmacy teams and reporting to the Regional Manager, Pharmacy Operations.

You have:

• 2 or more years of experience with Kroll Paperless Pharmacy Management Software.
• A solid understanding of pharmacy operations, with a focus on transitioning from traditional paper-based processes to paperless workflows and systems.
• Experience working in a community pharmacy dispensary is an asset.
• A Pharmacy Assistant, Registered Pharmacy Technician or Pharmacist designation is an asset.
• Experience using ServiceNow or similar ticketing systems to manage, track, and appropriately escalate requests is an asset.
• A valid driver’s licence and vehicle with the ability to travel to assigned pharmacy locations.

You are:

• A supportive trainer, guiding teams through change with empathy and encouragement.

• A clear communicator, with the ability to communicate effectively with pharmacy teams, regional managers and cross-functional business areas.

• Solutions focused, proactively identifying and troubleshooting issues, using feedback to improve training delivery and system usability.

• A collaborative partner, working well with cross-functional teams to achieve shared goals.

• Organized and detail oriented, managing tasks efficiently and maintaining clear and consistent documentation.

• Adaptable and mobile, with flexibility to travel to pharmacy locations across Western Canada and thrive in a hands-on environment during rollout phases.

• Able to work independently, exercise sound judgement, and escalate concerns appropriately when required.

Compensation Details:

$66,292.00 - $140,000.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

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Join our Team!

Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!