Posted 3 months ago
L3 AI Product Support Engineer – Copilot, OpenAI, ChatGPT & Claude
@ Astra North Infoteck Inc.
Montréal, Quebec
Overview
Astra North Infoteck Inc. is hiring a senior contract AI Platform Engineer to provide L3 support for enterprise AI platforms such as Microsoft Copilot, ChatGPT and Claude. The work covers troubleshooting, platform configuration, integrations, automation, and security and compliance. Hybrid arrangement with 3 days per week onsite and a face-to-face interview.
Responsibilities:
- L3 support, troubleshooting and RCA for enterprise AI platforms
- Configure and support Microsoft Copilot, M365 and Azure OpenAI
- Develop automation with Python, PowerShell and Microsoft Graph API
- Partner with Microsoft and vendors to deploy new AI features
- Support AI security, compliance and audit requirements
Requirements summary:
- 6+ years in engineering, platform or senior technical support
- Enterprise experience with AI/LLM platforms or Microsoft 365
- Strong generative AI and LLM understanding
- Python, PowerShell and Microsoft Graph API skills
- Experience with Azure OpenAI, Entra ID, Purview/DLP and Power Platform
- Financial services experience preferred
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-08-12
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-11
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Software development |
| Experience | 6+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 422 |
Job Title: Senior AI Platform Engineer – L3 Support & Microsoft Copilot
Work Model: Hybrid – 3 days/week onsite
Interview: Face-to-Face Required
Role Summary
Seeking a Senior AI Platform Engineer to provide L3 engineering support for enterprise AI platforms including Microsoft Copilot, ChatGPT, Claude, Gemini, and Grok. The role focuses on troubleshooting, platform configuration, integrations, automation, security/compliance, and supporting new AI capabilities.
Key Responsibilities
- Provide L3 support, troubleshooting, incident/problem management, and RCA for enterprise AI platforms.
- Configure and support Microsoft Copilot, M365, Azure OpenAI, Entra ID, Purview/DLP, Power Platform, and connectors.
- Develop automation using Python, PowerShell, and Microsoft Graph API.
- Partner with Microsoft/vendors to test and deploy new AI features.
- Support AI security, compliance, access management, and audit requirements.
- Review documentation and mentor L2.5 support teams.
- Contribute to AI agent and support automation initiatives.
Required Skills
- 6+ years in engineering, platform, or senior technical support roles.
- Enterprise experience with AI/LLM platforms and/or Microsoft 365.
- Strong Generative AI/LLM understanding.
- Python / PowerShell / Microsoft Graph API.
- Azure OpenAI, Copilot, Entra ID, Purview/DLP, Power Platform.
- Experience with CI/CD, integrations, security/compliance, and enterprise troubleshooting.
- Financial services experience preferred.
Journal
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