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Lead, Application Support
@ Belron Canada Incorporated
Montréal, Quebec
Overview
Belron Canada, home of Speedy Glass, is hiring a full-time Application Support Lead to keep its business applications stable and improving. The role manages a support team, handles major incidents and escalations, and coordinates with business, IT and vendor partners. It requires 8+ years of application support experience and fluent English and French.
Responsibilities:
- Gérer, encadrer et développer l'équipe de soutien applicatif
- Coordonner la gestion des incidents, problèmes et demandes de service
- Agir comme point d'escalade pour les incidents majeurs
- Soutenir les applications ERP, HRIS, POS et plateformes web
- Préparer et présenter les rapports mensuels de qualité de service
Requirements summary:
- Au moins 8 ans d'expérience en soutien applicatif
- Expérience de gestion ou de coordination d'équipe
- Solide connaissance des processus ITIL
- Expérience avec ServiceNow, Azure DevOps et Confluence
- Maîtrise du français et de l'anglais à l'oral et à l'écrit
- Capacité à gérer les situations critiques sous pression
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-22
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Software development |
| Experience | 8+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Belron Canada Incorporated
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Full company description
At Belron, you are walking into an environment where people go out of their way to get to know you, support you, and help you be the best that you can be. You will quickly understand that everyone is rooting for you to thrive. This is because we understand that when you succeed, we all succeed. Once you experience the Belron culture for yourself, you will wonder how so many genuine and inspiring people could work at the same place, and why it is so easy for you to belong. Belron was born in Cape Town, South Africa in 1897. Since then, our mission to solve people’s problems with great care has spread across the globe, and we are now the world’s leader in automotive glass repair. With over 32,000 employees in 34 countries, we don’t take this responsibility lightly. We are always looking for ways to innovate in a changing industry, create unexpected happiness, and to make a difference in the world. This is what makes Belron Canada one of a kind.
- LinkedIn followers
- 9,705
- People associated on LinkedIn
- 635
- Reported office locations
- 8288, boul. Pie IX, Montreal, Quebec H1Z 3T6, CA
- 7111 Kennedy Road, Unit # 4, Mississauga, Ontario L5S 0A4, CA
- 240 Botsford Street, Moncton, New Brunswick E1C 4X7, CA
- 9489 200th Street, Unit 101, Langley, British Columbia V1M 3A7, CA
- Other recorded names
- Belron Canada inc
- Specialties
- Automotive glass replacement and repair
- Automotive glass distribution
- and ADAS
- Profile identifies a recruitment agency
- No
At Belron, you are walking into an environment where people go out of their way to get to know you, support you, and help you be the best that you can be. You will quickly understand that everyone is rooting for you to thrive. This is because we understand that when you succeed, we all succeed. Once you experience the Belron culture for yourself, you will wonder how so many genuine and inspiring people could work…
| Field | Value |
|---|---|
| Industry | Vehicle Repair and Maintenance |
| Company size | 1,001-5,000 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Privately Held |
| Specialties | Automotive glass replacement and repairAutomotive glass distributionand ADAS |
| Open jobs on Jobsy | 40 |
| View page |
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
About the Role
We are seeking an Application Support Lead who will play a key role in ensuring the stability, performance, and continuous evolution of the organization's business applications.
As a technical and operational leader, you will serve as the primary liaison between business teams, IT teams, and external partners to ensure effective application support, proactive incident management, and ongoing service improvement.
You will also contribute to the growth and development of the Application Support team by promoting best practices, operational excellence, and a high-quality user experience.
Key Responsibilities
Leadership & Team Development
- Manage, coach, and develop team members through onboarding, performance feedback, and career development support.
- Oversee and coordinate the management of incidents, problems, and service requests.
- Act as the escalation point for major incidents.
- Coordinate resolution activities with relevant stakeholders.
Delivery & Operations
- Lead advanced application support activities across various platforms, including ERP, HRIS, web platforms, Point-of-Sale (POS) systems, integrated applications, and related technologies.
- Maintain operational documentation and the knowledge base to ensure accuracy and accessibility.
- Collaborate with local teams, international teams, and external vendors.
- Participate in the assessment and management of risks related to applications and IT operations.
- Ensure compliance with established Service Level Agreements (SLAs) and performance metrics.
- Prepare and present monthly service quality reports.
Governance & Continuous Improvement
- Actively participate in operational meetings, workshops, and governance committees.
- Define application support standards and best practices, and ensure their adoption across the team.
Qualifications & Experience
- Minimum of 8 years of experience in application support.
- Previous experience managing or coordinating a team.
- Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.
- Experience with ServiceNow, Azure DevOps, and Confluence.
- Solid understanding of integrated systems, APIs, application architectures, and databases.
- Strong organizational skills, attention to detail, and ability to manage competing priorities.
- Demonstrated ability to manage critical situations and perform effectively under pressure.
- Customer-focused mindset with a proactive and solution-oriented approach.
- Experience working in a multi-site and/or international environment.
- Strong verbal and written communication skills in both English and French, due to regular interactions with local and international teams.
- Ability to learn quickly and adapt in a fast-paced, evolving environment.
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!
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