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Posted 3 hours ago

Lead Guest Services Team Member

@ Pilot Company

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Portage la Prairie, Manitoba

$16.40–$18.13/hrOn-siteFull-time
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Overview

Pilot Company is hiring a Lead Guest Services Team Member to lead a shift of one to two cashiers at a travel center. The role covers cash, credit and debit transactions, end-of-shift close-outs, restricted merchandise compliance, guest complaints and team scheduling. Pay starts between $16.40 and $18.13 per hour, with weekly pay and benefits for full-time staff.

Pay:

$16.40–$18.13 an hour

Responsibilities:

  • Lead a shift of one to two cashiers
  • Process cash, credit and debit transactions
  • Complete end-of-shift reports and close-outs
  • Ensure quality service to every guest
  • Handle guest complaints and resolve team conflicts

Requirements summary:

  • Ability to lead and direct a shift team
  • Commitment to quality guest service
  • Compliance with alcohol and tobacco sales rules
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2026-11-06
First seen by our source
2026-11-06
Source record updated
2026-11-06

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingStore
PositionMostly standing
Physical demandsphysical moderate · computer low
Encouraged to applyVeterans
Perks mentionedRetirement plan, Tuition support, Employee discount, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Pilot Company

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FieldValue
Open jobs on Jobsy34
Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

Pay Rates Starting between: $16.40 - $18.13 / hour

Additional Information

  • Fuel Discount
  • Weekly Pay
  • RRSP (for Full Time Employees)
  • Extended Health Care Benefits (for Full Time Employees)
  • AD&D Insurance (for Full Time Employees)
  • Life Insurance (for Full Time Employees)
  • Adoption Assistance
  • Tuition Reimbursement
  • Extensive Training Program

  • Artificial Intelligence is used to screen, assess, or select applicants.


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