Posted 4 hours ago
Lead Guest Services Team Member
@ Pilot Flying J
Canada
Overview
Pilot Flying J is hiring a Lead Guest Services Team Member for a full-time role at its travel centers. The role leads a shift of one to two cashiers, handling transactions, guest service, and end-of-shift close-out. Pay starts between $16.40 and $18.13 per hour, with benefits including an RRSP, extended health care, and tuition reimbursement for full-time staff.
Pay:
$16.40–$18.13 an hour
Responsibilities:
- Lead a shift of one to two cashiers
- Process cash, credit, and debit transactions
- Complete end-of-shift reports and close-out
- Handle guest complaints and team conflicts
- Assist with deli, cleaning, stocking, and coffee
Requirements summary:
- Ability to lead and supervise a shift team
- Accurate cash and card transaction handling
- Knowledge of restricted merchandise sales rules
- Strong guest service skills
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · paradox
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
| Encouraged to apply | Veterans |
| Perks mentioned | Retirement plan, Tuition support, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Pilot Flying J
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more than four decades of rapid growth, expansion and partnership, Pilot and Marathon Oil Company entered an agreement to form Pilot Travel Centers in 2001. Over the years, Pilot Travel Centers experienced significant growth and expanded internationally, opening its first travel center in Canada in 2006. In 2007, Pilot bought Marathon Petroleum’s shares and entered a new partnership with CVC Capital Partner in 2008. Two years later, Pilot Travel Centers and Flying J Inc. entered an agreement, officially creating Pilot Flying J on July 1, 2010. Culture Pilot Flying J is a family-owned and operated business. While much has changed over the last fifty-plus years, Pilot Flying J stands by the same principles upon which it was founded decades ago: integrity, customer service and valuing team members.
- LinkedIn followers
- 68,278
- People associated on LinkedIn
- 13,522
- Reported office locations
- 5508 Lonas Rd., Knoxville, Tennessee 37909, US
- Business categories
- Internet
- Oil and Gas
- Telecommunications
- Travel
- Convenience & Corner Stores
- Retail and wholesale
- Other recorded names
- Pilot Company
- Pilot Flying J
- Specialties
- retail
- convenience store
- travel center
- fuel
- restaurant
- and truck stop
- Profile identifies a recruitment agency
- No
- Reported total investment
- 1,483,908
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members. Pilot Flying J services over a million guests every day. History Founded by James Haslam II, the first Pilot gas station was opened in Gate City, Virginia, in 1958. After more…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Knoxville, Tennessee |
| Organization type | Privately Held |
| Year founded | 1958 |
| Specialties | retailconvenience storetravel centerfuelrestaurantand truck stop |
| Open jobs on Jobsy | 55 |
| View page |
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job DescriptionThe purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
- Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
- Complete end-of-shift reports and close out procedures
- Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
- Maintain an organized and clean work area
- Use suggested selling methods to promote and sell products
- Ensure quality service is delivered to every guest
- Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
- Determine break schedules and team member placement during shift
- Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Pay Rates Starting between: $16.40 - $18.13 / hour
QualificationsAdditional Information- Fuel Discount
- Weekly Pay
- RRSP (for Full Time Employees)
- Extended Health Care Benefits (for Full Time Employees)
- AD&D Insurance (for Full Time Employees)
- Life Insurance (for Full Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Extensive Training Program
- Artificial Intelligence is used to screen, assess, or select applicants.
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