Lead Hand Technician

AFL Integria is seeking a Lead Hand Technician to support our field operations and help ensure fiber optic work is completed safely, efficiently, and to a high standard. This is a hands-on role for an experienced technician who can lead by example, support team members in the field, and step in when technical or operational issues require additional expertise.

As part of AFL, a global leader in fiber optic products and network solutions, AFL Integria supports the build and delivery of telecommunications infrastructure across Canada. Our teams work together to provide dependable service while maintaining a strong focus on safety, quality, accountability, and the customer experience.

Reporting to the Construction Manager, the Lead Hand Technician acts as a key resource for the regional field team. In addition to completing fiber optic installations and service work, the Lead Hand provides technical support, assists with troubleshooting and escalations, conducts site inspections when required, and helps keep field activities on track.

The Lead Hand Technician also works closely with management and support teams on field updates, material requirements, equipment readiness, and outstanding service orders. Success in this position requires strong technical ability, sound judgment, effective communication, and a willingness to take ownership and support the team wherever needed.

Responsibilities:

• Escalation expertise, customer service.
• Field updates, helping admin/management with region updates when day 7 SLA orders are due.
• Site inspections – As requested by OHS/Management
• Material – Helping materials team and management.
  • Stock levels
  • Yard is being kept in an appropriate manner.
• Providing unparalleled customer service excellence
• Use ladders or bucket trucks to access aerial locations
• Accessing Fiber Optic Terminals to connect cables
• Adhering to existing practices and standards to ensure consistent quality
• Operate equipment and vehicle in a safe manner
• Ensure vehicle and test equipment are maintained in excellent working condition
• Trouble shoot technical issues swiftly and accurately
• Work indoors and outdoors in all weather conditions
• Work in enclosed spaces and aloft
• Perform other duties as requested, directed, or assigned
• Enhancing Organization reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment
• Adhere to and promote the environmental, health & safety policies of AFL
• Require completion of training on the following aspects:
  • First aid
  • Bucket Truck
  • NSC
  • Confined Space
  • Spurs
  • Ground Disturbance

Personal Qualities

• Analytical Thinking/Problem Solving - capable of complex reasoning analysis. Able to understand and interpret business logic.
• Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks.
• Independent - ability to work well under limited supervision.
• Results focused – driven to achieve.
• Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
• Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business.
• Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously.

Technical Qualities:

• Passion for client service
• Strong mechanical and analytical ability
• Ability to do fine, precise work with their hands
• Must be able to work at height of 30 feet
• Ability to manage a physically demanding workload
• Proficient in operating hand and power tools, and test equipment
• Normal color vision to work with color-coded wiring
• Fluent in English

Working Conditions:

• Physically demanding workload
• Work location: work in locations that preclude the ability to return home
• Work hours: various shifts as assigned (morning, evening, weekend, and statutory holidays)
• Travel is required

Why Work for AFL Integria

• We Care: Our Employees are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
• We Include: AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
• We Develop: We enthusiastically support learning and advancement opportunities for our team members.
• We Reward: Abundant discounts with various retailers via our Work Perks Program.
• We have Fun! Employee Events throughout the Year!
• We Connect…. #WeareAFL

Disclaimer: This job description does not constitute a “contract” between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.