Lead Technician, St Laurent

About VinFast

VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year. We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.

VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.

SCOPE OF THE JOB
As the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs.

RESPONSIBILITIES AND TASKS

• Diagnose and repair a wide range of automotive service and mechanical repairs
• Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time
• Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff
• Monitor and report on workshop performance, with responsibility over quality
• Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required
• Supervise health and safety compliance across the workshop, setting the tone and always leading by example
• Oversee inventory management, making sure the workshop is tidy and well organized
• Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Plan, prepare and distribute work to technicians based on skill level, capacity and resources
• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Identify any training needs within the team and arrange relevant training courses as required
• Liaise daily with internal teams within the Service Centre including Sales, Parts, and local Management
• Other related duties as assigned

WHAT YOU BRING ALONG

• A minimum of 5 years of experience as an Automotive Technician
• Valid 310S License (or equivalent), Driver’s License and clean driver’s abstract/record
• Excellent knowledge of mechanical, electrical and electronic vehicle components, prior Electric Vehicle experience an asset
• Skilled in vehicle diagnostic systems and methods, a problem-solver that is capable of fixing problems when they arise, but who is also keen on understanding why they happened
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• A calm, considered approach with exceptional oral and written communication skills

CHARACTERISTICS & TRAITS

• Good interpersonal skills with ability to communicate with VinFast team members
• High levels of attention to detail and organization
• Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment
• Can-do mindset with high energy and strong work ethic
• Demonstrated leadership and team building skills
• Exercises sound judgment
• Flexible and adaptable; able to deal well with modifications and changes to operations
• Passion for excellence and contributing to the success of the business

WHAT WE OFFER

• A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
• Competitive and equitable salaries that recognize your experience and expertise.
• Generous group insurance benefit package to employees and their eligible dependents.
• Wellness Spending Account to promote an active lifestyle and a healthier workforce.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.