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Level 2 IT Technician

@ Procom

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Ontario

$28–$35/hrContract
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SIGNALS

Overview

Procom is hiring a Level 2 IT Technician on a 12-month contract at a manufacturing client's East Hawkesbury, ON office. The role handles complex escalations from Level 1, improves factory network reliability, and mentors Level 1 technicians. The posting states a contract, onsite work and a start as soon as possible.

Pay:

$28–$35 an hour

Responsibilities:

  • Resolve complex hardware, software and connectivity escalations
  • Maintain and improve factory network reliability and uptime
  • Manage Active Directory and Microsoft 365 accounts
  • Deploy and maintain servers and network devices
  • Mentor Level 1 technicians

Requirements summary:

  • Deep knowledge of Windows, macOS, Linux and Windows Server
  • Experience with Fortinet, FS, HPE, Ubiquiti and Mikrotik
  • Strong TCP/IP, DNS, DHCP, VPN and VLAN understanding
  • Hands-on experience with JIRA or similar ITSM tools
  • Familiarity with virtualization and cloud environments

Tools & skills

Active DirectoryMicrosoft 365JIRAFortinetFSHPEUbiquitiMikrotik
Source and dates

Employer career site / ATS feed · careerpage

Employer posting date
2026-09-30
First seen by our source
2026-10-14
Source record updated
2026-11-04

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentIT
Travelair: none · ground: none
Work settingOffice, Plant or factory
PositionSitting and standing
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Procom

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584

LinkedIn followers
195,312
People associated on LinkedIn
1,304
Reported office locations
  • 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
  • 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
  • 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
  • 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
  • 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
  • 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
  • 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
Other recorded names
  • Procom
Specialties
  • Hybrid Statement of Work and Contractor Management Technology
Profile identifies a recruitment agency
Yes
View all jobs Website

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…

FieldValue
IndustryIT Services and IT Consulting
Company size201-500 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
SpecialtiesHybrid Statement of Work and Contractor Management Technology
Open jobs on Jobsy234
LinkedInView page
Job description

Level 2 IT Technician:
On behalf of our Manufacturing client, Procom is searching for a Level 2 IT Technician for a 12 month contract role. This position is onsite at our client’s East Hawkesbury, ON office.

Level 2 IT Technician - Job Description:
The Level 2 IT Technician will provide advanced technical support by handling complex issues escalated from the Level 1 help desk. The primary focus is on maintaining and improving network reliability in the factory environment, ensuring the network is stable and highly available.

Level 2 IT Technician - Responsibilities:
• Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff
• Assess the current network and implement upgrades to improve uptime and speed
• Investigate communication loss affecting production machines using packet captures and monitoring tools
• Work with maintenance and automation teams on machine networks and VLAN segmentation
• Set up and maintain network monitoring and alerting systems
• Coordinate with vendors to diagnose and validate network fixes
• Document processes, procedures, and resolutions clearly and consistently
• Manage user accounts and permissions within Active Directory and Microsoft 365
• Deploy, configure, and maintain office hardware, including servers and network devices
• Mentor Level 1 technicians

Level 2 IT Technician - Mandatory Skills:
• Deep knowledge of Windows, macOS, Linux, and Windows Server operating systems
• Experience with Fortinet, FS, HPE, Ubiquiti, and Mikrotik network equipment
• Strong understanding of TCP/IP, DNS, DHCP, VPNs, and VLANs
• Proven troubleshooting skills across hardware, operating systems, and network connectivity
• Hands-on experience with JIRA or similar ITSM tools
• Ability to write clear, accurate technical documentation
• Familiarity with virtualization technologies and cloud environments

Level 2 IT Technician – Nice-to-Have Skills:
• Fortinet NSE4 or higher certification
• Cisco CCNA certification
• Experience with Microsoft 365 and Azure certifications
• ITIL 4 Foundation certification
• VMware VCP or equivalent virtualization certification

Level 2 IT Technician – Assignment Length:
This is a 12 month contract position.

Level 2 IT Technician - Start Date:
ASAP.

Level 2 IT Technician - Assignment Location:
East Hawkesbury, ON, onsite.

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