Licensing & Examinations Coordinator

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan
• Work-life balance
• Hybrid work environment (work from office/primary residence in BC)
• Professional development
• Equitable employment opportunities
  
  

The Opportunity

The Licensing & Examinations Coordinator provides responsive, cross-functional support across three key areas within the Licensing & Examinations department. The role steps in where needed to assist Licensing Officers with routine, low-complexity licence applications and other licensing transactions; the Examinations team with examination-related processing and activities; and the Licensing Assistant with Authorization to Represent (ATR) requests, supervision changes, routine inquiries, records management, and other high-volume work. The position provides cross-functional coverage in response to workload demands, staff absences, and business continuity needs, helping to ensure licensing and examination files and workflows are managed efficiently, accurately, consistently, and in accordance with governing legislation, Council Rules, policies, and departmental procedures.

Duties and Responsibilities

• Assist Licensing Officers by processing routine, low-complexity licence applications, amendments, and other assigned licensing transactions; responding to routine renewal-related inquiries; and escalating complex, regulatory, sensitive, or higher-risk matters for review.
• Support the Examinations team by processing examination-related requests, maintaining records, responding to routine inquiries, and assisting with examination administration and high-volume activities, as assigned.
• Provide coverage for the Licensing Assistant by processing ATR requests, supervision changes, and other routine licensing transactions received through email, online portals, and internal workflows.
• Provide cross-functional coverage during staff absences, vacations, training, peak workload periods, and other periods of increased operational demand to maintain service standards, processing timelines, and business continuity.
• Triage, assess, and respond to routine licensing inquiries from applicants, licensees, industry stakeholders, and the public, providing accurate information and escalating complex, regulatory, sensitive, or high-risk matters to the appropriate staff member.
• Maintain complete, accurate, and up-to-date licensing records by entering, reviewing, validating, and updating information within the licensing management system while ensuring all relevant communications, decisions, and file activities are properly documented.
• Prepare, maintain, and distribute operational reports, statistics, and other departmental information, including application volumes, licences issued, service metrics, and workload reports, to support operational monitoring and decision-making.
• In collaboration with the Data Quality Administrator, support data quality and records management activities by identifying, investigating, validating, and, where appropriate, resolving incomplete, duplicate, inaccurate, or inconsistent information within licensing systems and databases.
• In collaboration with the Licensing Regulatory Specialist, monitor pending, outstanding, and incomplete licensing matters, follow up on required information or next steps, and help ensure files are managed proactively and processed in a timely manner.
• Draft, prepare, and distribute routine internal and external correspondence, notifications, and communications related to licensing applications, licensing requirements, renewals, amendments, and administrative processes.
• Identify and recommend opportunities to improve workflows, enhance operational efficiency, strengthen data quality, and support continuous improvement initiatives within the Licensing & Examinations department.
• Participate in departmental projects, working groups, and cross-functional initiatives that support organizational objectives, service excellence, and consistent business practices across the organization.
• Maintain knowledge of applicable legislation, Council Rules, policies, procedures, and licensing requirements to ensure work is performed accurately, consistently, and in accordance with regulatory expectations.
• Perform other related duties, projects, and responsibilities as assigned by the Manager, Licensing.

Qualifications and Experience

• Post-secondary degree in a related field, such as business administration, or equivalent work experience. In addition, courses toward a Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB), or similar insurance education are considered an asset.
• Two to three years of experience in regulatory, financial services, or related fields.
  

• Strong data entry and word processing skills, with attention to accuracy and file documentation.

• Proficiency using Microsoft Office applications and the ability to learn and work within licensing systems and related technology.

• Demonstrated analytical and critical thinking skills, including the ability to interpret legislation, policies, and regulatory requirements.

• Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities.

• Excellent organization and attention to detail.

• Excellent communication and customer service skills.

• Demonstrates initiative, curiosity, and sound judgment.

• Good time-management skills with an ability to handle multiple concurrent tasks, high transaction volumes, and changing priorities while maintaining accuracy and service standards.
• Ability to communicate effectively and professionally with individuals in challenging or emotionally charged situations.

Hiring Range: $58,480 - $65,790 per annum.
Placement within this range will be determined according to the candidate's relevant experience, qualifications, and demonstrated competencies.