Logistics Administrator

Logistics Administrator

FL Carriers

RMC Group of Companies is family owned and has been supplying concrete and related services since 1994. RMC Group of Companies is locally owned and operated and is one of Western Canada’s largest independent concrete providers. At RMC Group of Companies Ltd., our most valuable asset is our people, so each team member is part of our family, and every employee plays a vital role within the organization. Help build your local community, from downtown high-rise towers to your neighbours’ driveways. Come be a part of our growing team and build a better future with us!

FL Carriers Offers:

• Competitive wages and vacation time
• Company funded RRSP contributions
• Monthly cellphone allowance
• Full scope benefits package (health, dental, life, disability, etc.)
• Mental Health and Wellness Programs (EFAP)
• Employee perks and discounts
• Employee referral bonus
• Opportunities for training and professional development
• Team events and lunches

Position Overview:

FL Carriers is seeking a detail-oriented and highly organized Logistics Coordinator to manage the full logistics workflow, from order reception and data entry through job creation, dispatch, and delivery close-out, for the efficient delivery of bulk materials throughout British Columbia and Alberta. This role combines hands-on coordination of drivers and fleet resources with the documentation, data, reporting, and analysis that keep our operations accurate, compliant, and cost-effective.

New team members will begin by building a strong foundation in the administrative, documentation, and data functions of the role, then progressively take on job creation and dispatch responsibilities through on-the-job training, with the outcome of being able to independently manage the complete order-to-delivery process.

The ideal candidate is proactive, dependable, and thrives in a fast-paced transportation environment. Strong communication skills, accuracy, sound judgment under pressure, and the ability to manage multiple priorities are essential to success in this role.

Responsibilities:

Order-to-Delivery Workflow

• Receive and review incoming customer orders and delivery requests, confirming materials, quantities, locations, timing, and site requirements.
• Enter orders accurately into dispatch and transportation management systems and create jobs and loads with complete, accurate information.
• Schedule and coordinate the routing of daily trucking services, allocating drivers, trucks, and equipment to maximize operational efficiency.
• Dispatch drivers and monitor loads in progress using tracking and dispatch software, ensuring schedules are carried out effectively while maintaining a high level of customer service.
• Communicate regularly with drivers to assist with and manage the implications of equipment problems, traffic, accidents, and site conditions.
• Make necessary adjustments for road closures and bans, weather, and mechanical or technical problems.
• Close out completed jobs by verifying delivery tickets, bills of lading, and trip documentation, ensuring information is complete and ready for invoicing.

Data, Reporting & Analysis

• Enter and maintain accurate data in dispatch, tracking, and transportation management systems.
• Prepare operational reports, KPI tracking, and daily/weekly summaries for the Director of Operations.
• Review trip, delivery, and fleet utilization data to identify trends, inefficiencies, and cost-saving opportunities.
• Monitor and reconcile driver logs, timesheets, and trip documentation for accuracy and compliance.
• Identify process improvement opportunities to enhance workflow and administrative efficiency.

Documentation & Compliance

• Prepare, verify, and process bills of lading, shipping documents, delivery tickets, and related paperwork.
• Ensure compliance with time schedules and applicable laws, codes, rules, and regulations, and support related regulatory compliance documentation.
• Maintain organized digital and physical filing systems for compliance and audit purposes.
• Track maintenance records, preventative maintenance schedules, and related fleet documentation, and communicate with Shop personnel regarding repairs and preventative maintenance.
• Support safety documentation processes and assist with record keeping related to safety meetings and compliance initiatives.

Communication & Stakeholder Coordination

• Provide excellent customer service, proving delivery updates in real-time and amend schedules to optimize logistical efficiency as needed.
• Work closely with office administration, accounting, mechanics, and the operations team to ensure operational challenges are addressed quickly and communicated to all stakeholders.
• Communicate with the safety team and customers to exchange information, coordinate activities, and resolve issues on site.
• Receive and respond to inquiries regarding routing, scheduling, documentation, invoicing support, and delivery confirmations.
• Gather required documentation from drivers, shop personnel, customer service, and operations, and resolve administrative discrepancies.
• Relay challenges with drivers, customers, and other stakeholders to the Director of Operations as required.

Safety & General

• Champion the safety culture at FL Carriers by participating in safety meetings and following and communicating safe work procedures.
• Other duties as assigned.

Qualifications:

• Previous experience as a Logistics Coordinator or Dispatcher, or in an administrative role within transportation, logistics, or fleet operations, is considered an asset.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook; experience with dispatch or transportation management software is an asset.
• Comfort working with data, including tracking, reconciling, and summarizing information into clear reports.
• Familiarity with transportation documentation and federal and provincial transportation regulations is an asset.
• College diploma or post-secondary education in Business Administration, Logistics, or a related field is preferred.

Key Attributes:

• Effective communication and interpersonal skills.

• Strong organizational and time management skills with the ability to prioritize effectively.

• High attention to detail.
• Exceptional analytical and problem-solving abilities.
• Strong organization and time management skills.
• Ability to remain calm and make sound decisions under pressure.
• Ability to adjust and be flexible in a fast-paced work environment.
• Eagerness to learn and grow into the full scope of the role.
• Safety conscious mindset.

Hours of Work:

• The hours for this position are typically 8am - 5pm. However, this schedule may vary based on the needs of the business.
• After hours calls, overtime, evenings, and weekends are required from time to time.

RMC Group of Companies wants all their employees to be valued, appreciated and free to be who they are at work. We are committed to building a solid environment that supports inclusivity and diversity. This means we will not discriminate against anyone regardless of their gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship or any other aspect which makes someone unique.