Logistics Coordinator

We are looking for a detail-oriented and proactive Coordinator, Logistics to join our Supply Chain team. The Coordinator, Logistics will report to the Manager, Operations & Fulfillment and be responsible for maintaining inventory health across our North American distribution network while coordinating domestic transportation between manufacturers, distribution centres (DCs), and third-party logistics (3PL) partners. You will play a key role in ensuring inventory is positioned to meet customer demand while optimizing transportation costs and maintaining inventory accuracy and meeting delivery time SLAs.

You will collaborate with internal teams and external logistics partners to resolve operational issues, improve processes, and support a seamless customer experience.

If you're a strong communicator with a passion for logistics, enjoy solving operational challenges, and thrive in a fast-paced, collaborative environment, we'd love to meet you!

As a Logistics Coordinator, you will:

• Deliver weekly inventory reconciliation across all distribution centres, identifying, investigating, and resolving inventory discrepancies, shipment variances, damages, and claims to maintain accurate inventory records and minimize operational disruptions
• Plan, schedule, and execute full truckload (FTL) and less-than-truckload (LTL) shipments between manufacturers, distribution centres, and 3PL facilities
• Coordinate transportation schedules with carriers, warehouses, and internal stakeholders to ensure timely pickups and deliveries
• Track shipments from origin to destination, proactively communicating delays and resolving transportation issues to minimize operational disruptions
• Optimize truckload utilization and shipment consolidation to improve transportation efficiency and reduce freight costs
• Maintain strong relationships with carriers and logistics providers while monitoring service performance and ensuring SLAs are met
• Source, onboard, and managing carrier partners to expand transportation capacity while maintaining competitive freight rates.
• Process and manage inventory transfers between 3PLs, 4PLs, and distribution centres while ensuring inventory accuracy and timely execution.
• Maintain accurate transportation, inventory, and shipment data across ERP, WMS, and other operational systems, resulting in improved inventory accuracy, reliable operational reporting, and informed business decision-making.
• Collaborate with Merchandising, Demand Planning, Customer Experience, Warehouse Operations, and Finance to analyze transportation and inventory performance, identify trends, align inventory positioning with business priorities, and recommend process improvements.
• Support continuous improvement initiatives by identifying opportunities to streamline logistics processes, improve inventory visibility, and automate manual workflows.
• Assist with special logistics projects and network optimization initiatives as the business continues to grow.

The Qualifications and Experience we like to see:

• Bachelor's degree in Supply Chain Management, Business, Operations, or a related field.
• 1–3 years of experience in logistics, transportation, supply chain, or operations, preferably within an e-commerce or retail environment.
• Previous experience coordinating domestic transportation, including truckload (FTL) and LTL shipments as well as working with third-party logistics providers (3PLs), carriers, freight brokers, and warehouse partners.
• Working knowledge of inventory management, warehouse operations, and transportation processes.
• Experience using ERP, WMS, TMS, or inventory management systems; ability to quickly learn new systems.
• Strong analytical and attention to detail skills with the ability to identify trends, investigate discrepancies, and solve operational issues with minimal support.
• Self-motivated, resourceful, and comfortable taking ownership of day-to-day logistics operations while continuously seeking process improvements.
• Advanced proficiency with Google Sheets or Microsoft Excel, including pivot tables, lookups, and data analysis.

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

Additional information

This is a current open position. The salary range for this position is $45,000.00 - $55,000.00 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Inclusion & Belonging

We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.