Logistics Coordinator - FFS

JOB DESCRIPTION

Position Title: Logistics Coordinator (Router)

Department: Transportation Department

Position Reports to: Logistics Outbound Supervisor

Position Summary:

The Logistics Coordinator is responsible for executing daily inbound and outbound route planning functions with focus on accuracy, on-time delivery performance, equipment utilization, efficient routing practices, overall cost effectiveness and business performance. Includes accurate and concise reporting upon completion of daily tasks.

Key Responsibilities:

• Routing Plans for inbound / outbound route network
• Review new customer addition of change requests to the delivery network, provide recommendation or approvals to sales group
• Perform daily standard route maintenance exercises by reviewing recent history and applying adjustments as needed
• Provide recommendations and real-time independent decision making
• Standard route maintenance
• Decision making in this role involves allocation of company resources that directly impact labour, fuel and equipment spend company wide
• Decision making in this role directly impacts customer service levels as, delivery expectations, parameters and overall customer satisfaction
• Decisions affect the immediate customers (warehouse, drivers and restaurants) and the indirect customers (shareholders and our bottom line)
• Handle, manage and organize our transportation labour & resources on a daily basis
• Make real-time decisions and manage the volatility of Foodservice while maintaining business performance standards and customer service levels
• Ability to navigate conflicting objectives / requests among internal and external components.
• Maintain internal relationships with all major operational entities including supply chain, warehousing, sales, delivery drivers and customer relations.
• Maintain relationships including owner operator delivery drivers, outside carrier support, courier support and customers
• Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.
• Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.
• Adherence to all Health & Safety, Food Safety and WHMIS practices.
• Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and safe environment
• Complete and keep up to date on all Health & Safety, Food Safety and Quality Assurance training pertinent to the role.
• Responsible for reporting any and all concerns related to the Health & Safety, safe handling and integrity of all items received, stored and distributed by Flanagan Foodservice.
• Adherence to all Health & Safety, Food Safety and WHMIS practices.
• Follow safe and efficient work procedures to meet customer requirements including maintaining a clean and safe environment.
• Other duties as assigned

Key Performance Indicators:

• Daily route planning, ensuring routes are optimized for service, productivity and cost efficiency.

KPIs: Reduce routing exceptions and improve planning accuracy. Maintain a 95% higher/exact manual service location, geocode quality.

• Balance driver hours, equipment availability, cube utilization, customer delivery windows and operational priorities to develop practical and executable route plans.

KPIs: Continuously improve route efficiency, cube utilization and fleet productivity. 650cs/truck avg.

• Monitor route exceptions, service failures and capacity constraints, implementing timely operational adjustments to minimize customer impact.

KPIs: Achieve high on-time departure and delivery performance. 90%.

• Support route redesign, network modelling and continuous improvement initiatives that enhance operational efficiency and support company growth.

KPIs: Support transportation cost control while maintaining customer service. 1% improvement of TPT cost.

• Leverage Roadnet or similar routing software to optimize route design and identify opportunities for ongoing operational improvements.

Required Qualifications:

• Previous experience within a Transportation/Logistics environment experience is preferred, Foodservice is a plus.
• Advanced computer skills are required Excel, Word, Outlook
• Strong written, verbal and organizational skills is a must
• Experience utilizing route planning tools is an asset, PeopleNET, RoadNET
• College Diploma or equivalent experience level preferred
• Ability to communicate with external and internal clients in a professional manner
• Ability to work in a team environment and support fellow team members
• Independent thinker, willing to take initiative in pursuit of company goals

Unique Requirements:

• Fast-paced environment
• Work under pressure, meet deadlines
• Flexible to work non-standard schedule including 10 hour shifts and weekend coverage
• Standard shift Sunday to Thursday 12:00 – 20:30, with rotational Friday and Saturday coverage
• This role is OT eligible after 44 hours.