Posted 7 hours ago
Luxury VIP Concierge
@ AccorHotel
Whistler, British Columbia
Overview
Fairmont Chateau Whistler is hiring a full-time VIP Concierge to give personalized luxury service to its most valued guests from pre-arrival through departure. The role coordinates itineraries, dining, transportation, wellness and special requests, and works across Front Office, Concierge, Fairmont Gold and the Lobby Ambassador role. The posting states $26.25 per hour, rising after 6 months and yearly to three years, with evening, weekend and holiday shifts.
Pay:
$26.25 an hour
Responsibilities:
- Serve as primary point of contact for VIP guests
- Coordinate itineraries, reservations and special requests
- Deliver arrival, in-stay and departure experiences
- Partner with hotel departments to execute guest arrangements
- Manage guest communications and service recovery
Requirements summary:
- Luxury hospitality, concierge or guest relations experience preferred
- Exceptional communication and relationship-building skills
- Strong organizational skills
- Proactive problem solver
- Professional, discreet and detail-oriented
- Flexible schedule including evenings, weekends and holidays
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Perks mentioned | Employee discount, Free or discounted meals |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AccorHotel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
- LinkedIn followers
- 2,542,950
- People associated on LinkedIn
- 98,406
- Reported office locations
- 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR
- 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR
- 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID
- Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
- Business categories
- Resorts
- Leisure
- Hospitality
- Hotel
- Marketing
- Location Based Services
- SEO
- Tourism
- Food and Beverage
- Advertising
- Events
- Travel
- Other recorded names
- AccorHotel
- Accor
- Accor Apartments & Realty
- Specialties
- Hospitality and Catering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 4,348,879,078
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Issy-les-Moulineaux, Paris Region |
| Organization type | Public Company |
| Specialties | Hospitality and Catering |
| Open jobs on Jobsy | 319 |
| View page |
Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description
As a VIP Concierge, you will deliver exceptional, personalized luxury service for our most valued guests from pre-arrival through post-departure. Acting as the primary point of contact throughout the guest journey, you will anticipate needs, coordinate bespoke experiences and create memorable moments while ensuring the highest standards of hospitality, discretion and guest satisfaction.
This role is ideal for a hospitality professional who is passionate about building meaningful guest relationships and providing seamless, world-class service.
This is a full-time, permanent position, starting as soon as possible.
Pay Range: $26.25 per hour
We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years.
Job Duties Include:
- Serve as the dedicated concierge and primary point of contact for VIP guests, delivering personalized luxury service throughout the guest journey.
- Build meaningful guest relationships by anticipating needs, preferences, and expectations to create memorable experiences.
- Coordinate customized itineraries, dining reservations, transportation, wellness services, activities, and special requests.
- Deliver seamless arrival, in-stay, and departure experiences, ensuring every detail exceeds guest expectations.
- Partner closely with hotel departments to execute guest arrangements flawlessly and maintain exceptional service standards.
- Manage guest communications, requests, and service recovery with professionalism, discretion, and attention to detail.
- Act as a Lobby Ambassador, warmly welcoming guests, enhancing the overall resort experience, and fostering long-term guest loyalty.
- As a VIP Concierge, you will take ownership of the entire guest experience, working across various areas of the hotel, including Front Office, Concierge, Fairmont Gold, and Lobby Ambassador, to ensure a seamless and personalized experience for every guest.
Qualifications
- Previous experience in luxury hospitality, concierge, guest relations, butler service, or a similar guest-focused role preferred.
- Exceptional communication, interpersonal, and relationship-building skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Proactive problem solver with a passion for delivering outstanding guest experiences.
- Professional, discreet and highly detail-oriented.
- Comfortable working a flexible schedule, including evenings, weekends and holidays.
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Additional Information
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit Whistler Hotel Jobs & Careers | Fairmont Mountain Jobs to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].
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