Posted 2 months ago
Mainframe Production Support Specialist
@ Randstad Canada
Toronto, Ontario
SIGNALS
Overview
Randstad Canada is hiring a contract Mainframe Production Support Specialist in Toronto's Financial District, on a hybrid schedule. The role leads incident investigation and service recovery for global transaction banking systems, coordinating cross-border virtual teams. Candidates need 5 to 7 years of mainframe experience in CICS, DB2, COBOL, MQ, TWS and SPUFI, and some off-hours support may be required.
Responsibilities:
- Lead incident investigation and service recovery
- Coordinate multi-party technical teams during disruptions
- Communicate technical status to regional stakeholders
- Take part in post-incident reviews and runbook creation
- Review changes and support critical engineering events
Requirements summary:
- 5 to 7 years mainframe development or production support
- Expertise in CICS, DB2, COBOL, MQ, TWS and SPUFI
- Understanding of ITIL incident, problem, change and release management
- Fluent English for global collaboration
- Familiarity with Copilot or Claude
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-09-17
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 5+ years |
| Schedule | day, evening, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Women, People with disabilities, Racialized people |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Randstad Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
partner for talent.
Full company description
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
- LinkedIn followers
- 455,966
- People associated on LinkedIn
- 1,207
- Reported office locations
- 777 Bay Street, Suite 2000, PO Box 128, Toronto, ON M5G 2C8, CA
- 525 Avenue Viger Ouest, Suite 501, Montréal, Quebec H2Z 1G6, CA
- 4295 King St E, Suite 401, Kitchener, Ontario N2P 0C6, CA
- 311 6 Ave SW, Intact Place, East Tower, Suite 1640, Calgary, AB T2P 3H2, CA
- 6345 Dixie Rd, Suite 6, Mississauga, ON L5T 2E6, CA
- 244 Pall Mall St, Suite 400, London, ON N6A 5P6, CA
- 4 Cedar Pointe Dr, Unit D, Barrie, Ontario L4N 5R7, CA
- 2456 Queen St E, Unit 201, Brampton, Ontario L6S 5X9, CA
- 10 Stanley St, Suite 4A, Brantford, Ontario N3S 7N4, CA
- 7055 Boulevard Taschereau, Suite 100, Brossard, Quebec J4Z 1A7, CA
- 1100 Walkers Line, Suite 105, Burlington, Ontario L7N 2G3, CA
- 10655 Southport Rd SW, Suite 1200, Calgary, Alberta T2W 4Y1, CA
- 495 36 St NE, Suite 140, Calgary, Alberta T2A 6K3, CA
- 321 6 Ave SW, Suite W940 (West Tower), Calgary, Alberta T2P 0B2, CA
- 415 Hespeler Rd, Unit 3A, Cambridge, Ontario N1R 6J1, CA
- 6001 60 Ave, Delta, British Columbia V4K 4E2, CA
- 787 Rue St-Pierre, Suite 303, Drummondville, Quebec J2C 3X2, CA
- 10025 102A Ave NW, Suite 1902, Edmonton, Alberta T5J 2Z2, CA
- 2305 111 St NW, Edmonton, Alberta T6J 5E5, CA
- 5 Boulevard Mountain, Granby, Quebec J2G 9M5, CA
- 450 Speedvale Ave W, Unit 103, Guelph, Ontario N1H 7Y6, CA
- 1809 Barrington St, CIBC Building, Unit 501, Halifax, Nova Scotia B3J 3K8, CA
- 275 James St N, Unit 2, Hamilton, Ontario L8R 2L4, CA
- 7655 Boulevard Newman, Suite 75, Montreal, Quebec H8N 1X7, CA
- 2530 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 2528 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 5410 Boulevard Guillaume-Couture, Suite 84, Lévis, Quebec G6V 4Z2, CA
- 460 Rue St-Charles O, Suite A, Longueuil, Quebec J4Z 1A7, CA
- 80 Tiverton Ct, Suite 400, Markham, Ontario L3R 0G4, CA
- 7357 Woodbine Ave, Suite 2, Markham, Ontario L3R 1A7, CA
- 4080 Confederation Pkwy, Suite 501, Mississauga, Ontario L5B 0G1, CA
- 6345 Dixie Rd, Suite 6, Mississauga, Ontario L5T 2E6, CA
- 809 Columbia St, New Westminster, British Columbia V3M 1B9, CA
- 20 York Mills Rd, Unit 208, Toronto, Ontario M2P 2C2, CA
- 1600 Carling Ave, Suite 410, Ottawa, Ontario K1Z 1G3, CA
- 2222 Carling Ave, Suite 2, Ottawa, Ontario K2A 1H3, CA
- 4810 Boul Saint-Jean, Montréal, Quebec H9H 4B2, CA
- 755 Boulevard Saint-Jean, Suite 130, Pointe-Claire, Quebec H9R 5M9, CA
- 815 Boulevard Lebourgneuf, Suite 201, Québec, Québec G2J 0C1, CA
- 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA
- 208 Boulevard du Curé-Labelle, Sainte-Thérèse, Quebec J7E 2X7, CA
- 3500 Boulevard de la Côte-Vertu, Suite 175, Saint-Laurent, Quebec H4R 2X7, CA
- 6335 Rue Jean-Talon Est, Saint-Léonard, Quebec H1S 3E7, CA
- 310 Wall St, Saskatoon, Saskatchewan S7K 1N7, CA
- 124 Rue Wellington Nord, Suite 300, Sherbrooke, Quebec J1H 5X8, CA
- 701 W Georgia St, Suite 200, Vancouver, British Columbia V7Y 1C6, CA
- 730 View St, Suite 420, Victoria, British Columbia V8W 3Y7, CA
- 100 Regina St S, Suite 140, Waterloo, Ontario N2J 4P9, CA
- 114 Dundas St E, Unit 103, Whitby, Ontario L1N 2H7, CA
- 245 Portage Ave, Winnipeg, Manitoba, CA
- 1 Lombard Pl, Suite 1535, Winnipeg, Manitoba R3B 0X3, CA
- 386 Boulevard Charest E, Quebec, QC G1K 3H4, CA
- Other recorded names
- Randstad Canada
- Specialties
- HR Consulting
- IT Recruitment
- Engineering Recruitment
- Staffing and HR
- HR Services
- Recruitment
- HR Outsourcing
- Temporary Hiring
- Permanent Hiring
- Recruiting
- Permanent Jobs
- Temp Jobs
- Hiring Strategy
- Human Resources
- Staffing
- Finding Jobs
- Employer Branding
- Jobs
- and Contract Jobs
- Profile identifies a recruitment agency
- Yes
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1997 |
| Specialties | HR ConsultingIT RecruitmentEngineering RecruitmentStaffing and HRHR ServicesRecruitmentHR OutsourcingTemporary HiringPermanent HiringRecruiting |
| Open jobs on Jobsy | 9,437 |
| View page |
Job description
Are you a Mainframe expert who thrives in fast-paced, high-impact environments? Do you enjoy solving complex puzzles under pressure and ensuring critical financial systems run flawlessly?
We are looking for a Mainframe Production Support Specialist to lead incident investigation, drive rapid service recovery, and champion operational excellence.
You will be at the heart of global transaction banking, collaborating with virtual teams across the globe to keep the financial world moving.
Advantages
Why You'll Love This Opportunity
Prime Location: Work right in the heart of Toronto's Financial District
Flexibility: Enjoy a balanced hybrid work model.
Global Scale: Put a massive, internationally recognized financial institution on your resume while working with cutting-edge global payment technology.
Responsibilities
What You’ll Do (The Day-to-Day)
Mastermind Incident Recovery: Lead the charge during service disruptions. You’ll coordinate multi-party technical teams, drive immediate mitigations, and restore services quickly and safely.
Communicate with Impact: Translate technical chaos into clear, structured updates for regional stakeholders, keeping everyone aligned on impact, progress, and recovery plans.
Drive Continuous Improvement: Participate in post-incident reviews to unearth root causes, build robust runbooks, and proactively eliminate recurring issues.
Guard the Environment: Participate in change reviews, flag potential risks, and support critical engineering events like role swaps, disaster recovery tests, patching, and evergreening.
Work Globally & Flexibly: Collaborate with diverse, cross-border virtual teams. Because global markets never sleep, you’ll occasionally support off-hours activities or adjust your shift schedule (e.g., mid-day starts) to align with critical maintenance windows.
Qualifications
What You’ll Need to Succeed
The Must-Haves:
5–7 years of hands-on experience in Mainframe application development and/or production support.
Deep Mainframe Technical Core: Solid expertise in CICS, DB2, COBOL, MQ, TWS, and SPUFI.
Production Support DNA: A rock-solid understanding of IT infrastructure, service stability principles, and ITIL frameworks (Incident, Problem, Change, and Release management).
Cool Under Pressure: Exceptional problem-solving skills with a sharp instinct for when to escalate critical issues.
Elite Communication: Fluent English skills with the cultural awareness needed to collaborate seamlessly across global boundaries.
Tech-Forward Mindset: Familiarity with modern AI productivity tools like Copilot and Claude to optimize your workflows.
Nice-to-Haves:
Experience within Corporate Banking (Payments domain exposure is a massive plus).
Exposure to Open Systems & databases: SQL, Java/J2EE, Unix, Oracle, and WebSphere.
Familiarity with monitoring and observability giants like AppDynamics, Splunk, or Geneos.
Network infrastructure knowledge or official ITIL Accreditation.
Summary
Ready to Make an Impact?
If you are a self-motivated Mainframe specialist who loves a challenge and wants to shape the future of client connectivity, we want to hear from you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
We are looking for a Mainframe Production Support Specialist to lead incident investigation, drive rapid service recovery, and champion operational excellence.
You will be at the heart of global transaction banking, collaborating with virtual teams across the globe to keep the financial world moving.
Advantages
Why You'll Love This Opportunity
Prime Location: Work right in the heart of Toronto's Financial District
Flexibility: Enjoy a balanced hybrid work model.
Global Scale: Put a massive, internationally recognized financial institution on your resume while working with cutting-edge global payment technology.
Responsibilities
What You’ll Do (The Day-to-Day)
Mastermind Incident Recovery: Lead the charge during service disruptions. You’ll coordinate multi-party technical teams, drive immediate mitigations, and restore services quickly and safely.
Communicate with Impact: Translate technical chaos into clear, structured updates for regional stakeholders, keeping everyone aligned on impact, progress, and recovery plans.
Drive Continuous Improvement: Participate in post-incident reviews to unearth root causes, build robust runbooks, and proactively eliminate recurring issues.
Guard the Environment: Participate in change reviews, flag potential risks, and support critical engineering events like role swaps, disaster recovery tests, patching, and evergreening.
Work Globally & Flexibly: Collaborate with diverse, cross-border virtual teams. Because global markets never sleep, you’ll occasionally support off-hours activities or adjust your shift schedule (e.g., mid-day starts) to align with critical maintenance windows.
Qualifications
What You’ll Need to Succeed
The Must-Haves:
5–7 years of hands-on experience in Mainframe application development and/or production support.
Deep Mainframe Technical Core: Solid expertise in CICS, DB2, COBOL, MQ, TWS, and SPUFI.
Production Support DNA: A rock-solid understanding of IT infrastructure, service stability principles, and ITIL frameworks (Incident, Problem, Change, and Release management).
Cool Under Pressure: Exceptional problem-solving skills with a sharp instinct for when to escalate critical issues.
Elite Communication: Fluent English skills with the cultural awareness needed to collaborate seamlessly across global boundaries.
Tech-Forward Mindset: Familiarity with modern AI productivity tools like Copilot and Claude to optimize your workflows.
Nice-to-Haves:
Experience within Corporate Banking (Payments domain exposure is a massive plus).
Exposure to Open Systems & databases: SQL, Java/J2EE, Unix, Oracle, and WebSphere.
Familiarity with monitoring and observability giants like AppDynamics, Splunk, or Geneos.
Network infrastructure knowledge or official ITIL Accreditation.
Summary
Ready to Make an Impact?
If you are a self-motivated Mainframe specialist who loves a challenge and wants to shape the future of client connectivity, we want to hear from you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
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