Maintenance Coordinator

Position Profile

Job Title: Maintenance Coordinator
Job Type: Full-time, Permanent
Location: Okotoks, Alberta
Reports To: Facility Manager

Help our residents Build a Better Life™

At Partners, “Build a Better Life” is more than a tagline. It’s how we’ve worked for over 25 years, building thoughtfully planned communities across Calgary and Okotoks. Our rental division, Partners Properties, carries that promise past move-in day. We were recently recognized with Customer Insight Home Awards for Top Customer Experience and Top Sales Experience. We’d love your help keeping that bar high. When something breaks, a resident should feel like a neighbour is looking out for them. That’s where you come in.

Position Overview

As our Maintenance Coordinator, you’re the person who makes sure every request gets handled quickly, kindly and properly. You’ll be the link between our residents, our Service Technicians and our trade partners, and you’ll run the daily rhythm of maintenance across our rental portfolio.

Key Responsibilities

• Receive maintenance requests by Yardi, email, phone and resident portal, and apply consistent triage standards to set priorities and separate urgent from non-urgent work.
• Provide first response to residents during business hours and keep them informed of work-order status through to resolution.
• Dispatch work to Service Technicians or external vendors, schedule access and appointments, and set daily priorities for the technician team.
• Coordinate vendor scheduling and initiate purchase orders, ensuring written authorization is in place for vendor work.
• Handle maintenance-related concerns with professionalism and empathy, escalating to the Manager when appropriate.
• Close out work orders in Yardi with complete documentation (notes, photos, vendor invoices, parts and materials) and maintain organized service records.
• Track preventive maintenance completion across the portfolio, follow up on overdue items, and provide regular reports to the Manager.
  
• Use Yardi data and team feedback to help improve SOPs and service level targets.

Qualifications

• 3+ years of experience in customer service, administration or service coordination.
• High proficiency with Yardi Voyager or similar.
• High proficiency with Microsoft 365 tools.
• Strong documentation discipline, with accurate, system-based record keeping.
• Excellent prioritization and dispatch coordination skills, with the ability to stay calm under pressure, including during emergencies.
• Strong vendor coordination and follow-up skills.
• Resident-first approach with excellent communication and empathy.
  

Preferred Qualifications

• Property management or maintenance coordination background.
• Enjoy working with a team and building relationships with residents, trades and vendors.
• Passion for people and customer satisfaction.

Working Conditions

• Full-time, Monday to Friday.
• Work location at Head Office, Okotoks, Alberta

What We Offer

• Competitive base salary
• Full benefit package (premium paid for by Partners)
• Frequent team-building events
• Fun and collaborative office environment

Join our team and help us deliver exceptional living experiences for our residents!

We review all applications and reach out to shortlisted candidates within two weeks.