Manager, Ad Operations Business Services (Contract)

Req Id: 432937

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

Summary

The Manager, Ad Operations Business Services is responsible for supporting and optimizing core advertising business operations, including master data management, revenue assurance, business application support, and process improvement initiatives. This role partners closely with Sales, Operations, Revenue Management, and Technology teams to ensure operational efficiency, data integrity, and the successful delivery of strategic initiatives across the advertising business.

Key Responsibilities

• Oversee client profile and product master data, ensuring quality and efficiency through accuracy, compliance, and operational integrity with business standards
• Drive discrepancy resolution management and revenue assurance activities, analyzing and identifying trends, and championing billing issue remediation
• Provide business and operational support for IBMS and other advertising applications, including user creation, resolution assistance, testing, documentation / reference materials, and process improvements
• Coordinate training, onboarding, and knowledge sharing initiatives to support the Sales Enablement team and promote operational excellence
• Manage key cross-functional processes, collaborating with business stakeholders and the Ad Operations Centre of Excellence to stimulate continued improvements and automation opportunities
• Build strong relationships across Sales, Traffic, Revenue Management, Technology Services, and Operations to advance and support business objectives and strategic initiatives

Critical Qualifications

• Bilingual, highly proficient in both verbal and written English and French
• Bachelor’s degree in business administration, information systems, or related field, and / or 3-5+ years experience in advertising operations, sales operations, revenue operations, business operations, or a related media environment
• Experience managing master data, with a strong focus on data controls, accuracy, and quality assurance
• Demonstrated experience in supporting business applications and operational systems, preferably advertising, media, or order management platforms
• Experience coordinating system implementations, process improvement initiatives, and user acceptance testing (UAT)
• Strong analytical and problem-solving skills with the ability to identify trends, access root causes, and implement sustainable solutions
• Familiarity with continuous improvement methodologies, workflow optimization, and automation initiatives is considered an asset
• Excellent communication and relationship building skills, with the ability to collaborate across other business functions
• Proven ability to manage multiple priorities, work independently, and deliver results in a fast-paced environment

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Temporary - Full time
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 11/17/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

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