Posted yesterday
Manager, Application Resiliency
@ Phillips, Hager & North Investment Management Ltd.
Vancouver, British Columbia
Overview
Phillips, Hager & North Investment Management Ltd. is hiring a Manager, Application Resiliency in Vancouver to lead application support engineers and analysts for RBC Global Asset Management's applications. The role covers incident resolution, change implementation, performance tuning, and defining SLIs, SLOs and SLAs for enterprise systems. The posting states a full-time salaried role of 37.5 hours per week, with occasional weekend releases.
Responsibilities:
- Lead and mentor application support engineers and analysts
- Provide primary operational support for several applications
- Resolve incidents and escalate to third-level support
- Automate and streamline processes
- Gather and analyze application and infrastructure metrics
Requirements summary:
- 8+ years in application support or technology operations
- 3-5 years managing support or operations teams
- Experience with incident management and monitoring alerts
- Experience with containerized systems in public cloud (Azure, OpenShift)
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Project management |
| Experience | 8+ years |
| Management experience | 3+ years |
| Manages people | Yes |
| Hours per week | 37.5 |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | ITIL |
| Perks mentioned | Flexible hours, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Phillips, Hager & North Investment Management Ltd.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Job Description
As part of the RBC Global Asset Management (GAM) Operations team, you will be responsible for the upkeep all RBC GAM's applications. You will be responsible for timely incident resolution and change implementation. You will also get involved directly or request coordination of resources from other technical teams in the group.
What will you do?
- You will be responsible for leading, mentoring and developing application support engineers and analyst
- You will be responsible for several software applications' primary operational support, and occasional weekend releases
- Participate in defining SLIs, SLOs and SLAs for Enterprise Systems.
- Participate in dashboard and alerts creation and support, technical evaluations and provide recommendations
- Automate and streamline processes to produce sustainable systems and services.
- Issue investigation and escalation to 3rd level support, such as Development Team, Infrastructure or Vendor, where required.
- Gather and analyze metrics from both applications and infrastructure to assist in performance tuning and fault finding.
- Proactively make recommendations to resolve technical system issues, improve system performance to advance our capabilities, anticipate client demands, and innovate for ongoing improvement.
What do you need to succeed?
Must Have
- 8+ years of experience in application support, production operations, software engineering or technology operations
- A minimum of 3-5 years of experience managing application support, production support, STE, or technology operation teams
- Strong working experience with incident management and setting up monitoring alerts.
- Experience working with scalable containerized systems in the public cloud (Azure, Red Hat OpenShift, HTTP and IP networking concepts).
Nice to Have
- Strong hands on experience with SQL, application logs, APIs, middleware, batch scheduling and observability tools
- Experience working with scalable containerized systems in the public cloud (OCP and GKE/GCP).
- ITIL experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual. Visit people.rbc.com
- Exposure to strong mentorship and leadership examples
- A world-class training program in financial services
- Opportunities to be a valuable member of a close-knit, collaborative team that encourages networking
- A comprehensive Total Rewards Program including bonuses and flexible benefits
#LI-POST
Job Skills
AI Ops, Business Performance Management, Communication, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT), Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Project Management, SRE Observability, Time ManagementAdditional Job Details
Address:
WATERFRONT CENTRE, 200 BURRARD ST:VANCOUVERCity:
VancouverCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
WEALTH MANAGEMENTJob Type:
RegularPay Type:
SalariedPosted Date:
2026-11-06Application Deadline:
2026-11-13Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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