Manager | Human Resources Operations

Position Summary
Interior Health is seeking a permanent full-time Manager, Human Resources Operations to provide strategic HR leadership and guidance in a large, complex unionized healthcare environment. This role is ideal for an experienced HR professional who is passionate about supporting leaders, building positive workplace relationships, and advancing people-focused solutions that contribute to exceptional care and organizational success.

Location: The worksite location is flexible within the Interior Health Region.

What we offer:
• Employee & Family Assistance Program
• Employer paid training/education
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• May be eligible to contribute to MPP

The salary range for this position is $108,147 (min) to $135,184 (midpoint) to $155,461 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact:
The Manager, Human Resources Operations (Manager) promotes and fosters a consultative and problem-solving human resources approach and is responsible to provide leadership, guidance, advice and solutions for complex strategic and operational employee relations and human resources initiatives and issues. The Manager is a key partner for Interior Health (IH) Operations leadership, Finance and other IH and provincial groups for supporting and enabling the achievement of Interior Health’s strategic priorities and goals. The Manager manages and oversees a team of Human Resources (HR) professionals who work directly with site/program leaders on matters related to a broad range of human resources systems and situational issues, workforce optimization and sustainability and strategic initiatives ensuring consistent, customer-focused services with a high level of customer satisfaction.

The Manager will utilize knowledge in the full scope of the business of HR within IH. Relationships with operational leaders and corporate colleagues encourages understanding and cooperation in the development, implementation, and evaluation of the strategic directions and performance goals of IH provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the ongoing development of a superior workforce.

What will you work on:
• Leads and manages an assigned portfolio, including the direct management of people and resources, using effective management and communication techniques: coaches and mentors’ staff to foster a healthy and respectful work environment, enables developmental opportunities, investigates issues, and facilitates problem resolution. Responsible for recruitment, training, performance management, attendance management, and discipline measures for direct reports.

• Provides leadership, direction, and guidance to reporting staff and IH leaderships on a wide range of sensitive or complex operational employee and labour relations matters and response strategies including disciplinary issues.

• Analyzes opportunities for innovative solutions to address complex workforce challenges and provides feedback to the Director, HR Operations on the feasibility and requirements for the achievement of objectives. Maps out alignment with future direction and ensures initiatives are aligned with organizational and provincial strategies. Works closely with IH leadership to provide strategic support for key initiatives and priorities. Provides leadership to working groups, project teams and agile teams in the development and implementation of project plans.

• Collaborates and communicates with leaders across the organization and other key internal and external partners. Coordinates work between IH and other health authorities on provincial projects and initiatives, as assigned and establishes and fosters collaborative relationships with inter-provincial partners for the purpose of information sharing and problem solving. Participates on employer committees, as required, providing employee/labour relations considerations and risk and impact analysis in the development and implementation of HR strategies and plans.

• Accountable for developing and recommending the annual operating and capital budget for an assigned portfolio; monitors activities, variance analysis and reporting to ensure expenditures are within approved budgets; and identifies efficiencies that promotes the optimal use of resources.

• Regularly coordinates and reports information to the Director, HR Operations as requested by HR Leadership, the Senior Executive Team and HEABC. Prepares reports and briefing documents utilizing regional and provincial information, conducts presentations and workshops to appropriate groups, individuals, and committees.

• Participates in contingency plans as required for legal/illegal work stoppages (i.e. Essential Services).

• Manages and provides a safe and healthy workplace for patients/clients and staff and ensures that health and safety requirements for operational areas are met. Reports unsafe situations, investigates, and takes corrective action.

• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.

• Performs other related duties as assigned.

Come join our team and see why we’re one of BC’s Top Employers! Explore our extensive benefits, career growth opportunities, and lifestyle in one of the most beautiful and diverse regions of Canada. Ready to love where you live and work? Apply Today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications
Education, Training and Experience
• Bachelor’s degree in business administration, Health Services Administration, Human Resources, or relevant human services discipline.
• A minimum of seven (7) years of recent, related experience working at a senior level in a complex organization; experience with systems change initiatives in healthcare is a significant asset.
• Previous experience managing a large number of staff required.
• People management/supervisory experience in a health care environment that is fast-paced and customer-oriented is preferred.
• CPHR professional designation is an asset.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities
• Comprehensive knowledge of human resources principles as well as related healthcare collective agreement language, Federal/Provincial employment and Human Rights legislation and regulations and labour law, IH policies, practices, and guidelines.
• High-level understanding of the functional complexities of an integrated, multifaceted human resources system.
• Demonstrated ability to provide leadership that promotes clear expectations, accountability, and the attainment of exceptional service, goals, and objectives.
• Highly developed interpersonal and communication skills; facilitates, collaborates, and negotiates with others; ability to lead and positively influence others.
• Strong organizational skills: ability to prioritize, plan, organize workloads, and manage client expectations.
• Quality service orientation; continuously seeks to develop and improve service delivery, standards, and practices.
• Ability to balance and adapt to changing priorities and workload pressures, as well as design, implement, and evaluate creative solutions.
• Ability to think systematically and strategically.
• Demonstrated ability to build and foster positive and productive relationships at all levels.
• Demonstrated decision-making skills.
• Ability to communicate effectively both verbally and in writing.
• High level analytical, risk analysis, and problem-solving skills.
• Coaching and facilitation skills.
• Negotiation and conflict resolution skills.
• Ability to handle confidential information.
• Intermediate to advanced skills using a variety of computerized office software packages.
• Physical ability to perform the duties of the position.