Manager, Community Housing & Tenant Services

Job Status: Permanent, Full-Time

Union: Non-Union

Number of Positions: 1

Hours of Work: 35

Location: Chatham

Reason for Vacancy: New

Closing Date: November 27, 2026, 11:59pm EST. Applications received after this deadline will not be accepted.

The Municipality of Chatham-Kent has an opening for a permanent full-time Manager, Community Housing & Tenant Services in the Housing Services division.

Job description

The Manager, Community Housing & Tenant Services is responsible for the operational management and day-to-day oversight of assigned Housing Services programs, including community housing, tenant services, and related partnerships with private non-profit and co-operative housing providers. Working under the strategic direction and statutory oversight of the Director, Housing Services, this position implements approved divisional priorities, supports compliance with applicable legislation and funding requirements, and ensures effective service delivery for residents, tenants, housing providers, and community partners.

Essential responsibilities

• Demonstrate Chatham-Kent’s core values and competencies.

• Lead and support staff in a dynamic and evolving community housing environment, fostering collaboration, accountability, service excellence, and continuous improvement.

• Manage the day-to-day delivery of assigned community housing and tenant services programs in alignment with approved plans, policies, budgets, and strategic priorities.

• Implement and monitor approved policies, procedures, service standards, and operational practices related to community housing programs and tenant services, ensuring compliance with applicable legislation, regulations, funding agreements, and audit requirements.

• Support the Director in monitoring program compliance with private non-profit and co-operative housing providers, including reviewing operational issues, identifying risks, and recommending corrective actions where required.

• Monitor assigned operating and capital budgets related to community housing and tenant services; analyze expenditures, occupancy levels, performance targets, and program outcomes; and provide regular reports to the Director.

• Support the development of annual financial, statistical, and performance reports by gathering data, analyzing trends, and identifying operational issues or service pressures.

• Establish and maintain effective working relationships with housing providers, tenants, community agencies, municipal departments, and other stakeholders to support positive housing outcomes and coordinated service delivery.

• Liaise with provincial ministries, sector organizations, service managers, and community partners as required to support program implementation, operational coordination, and information sharing, under the direction of the Director.

• Coordinate performance measurement, program monitoring, and reporting processes to evaluate service effectiveness and support evidence-based recommendations to the Director and senior leadership.

• Identify opportunities to enhance housing programs, tenant services, and community housing initiatives based on stakeholder feedback, legislative changes, community needs, and emerging best practices, within budgetary allowances.

• Support the Director in the development and review of plans, policies, procedures, directives, guidelines, and operational documents related to Housing Services.

• Coordinate assigned projects related to community housing modernization, service improvement, capital planning, legislative changes, and provincially mandated program enhancements.

• Support procurement processes for assigned projects and services by contributing to the preparation and evaluation of requests for proposals, tenders, or quotes, and providing operational input and analysis for Director review.

• Support the administration of housing service agreements, contracts, and contribution agreements by monitoring compliance, tracking deliverables, and identifying issues requiring Director approval or escalation.

• Review and analyze funding, subsidy, and program requests within assigned areas and prepare operational analysis and recommendations for review by the Director.

• Represent Housing Services in operational, administrative, tribunal, or regulatory matters as assigned, including matters relating to tenant issues, housing operations, and legislative compliance.

• Provide guidance and support to supervisors and staff on complex operational, human resources, employee relations, and service delivery issues, escalating significant risks or matters of authority to the Director as required.

• Work collaboratively with the Director and senior leadership to identify funding opportunities, support housing development initiatives, and maximize available financial resources.

• Prepare reports, briefing notes, program updates, and draft recommendations for review by the Director, senior administration, Council, committees, community partners, and stakeholders as required.

• Support strategic planning activities related to community housing assets, tenant services, housing provider relationships, and long-term housing system sustainability.

• Champion change management strategies and organizational development initiatives that support staff success, operational effectiveness, and continuous service improvement.

• Oversee tenant-focused initiatives and housing stability programs that promote successful tenancies, community engagement, and quality of life for residents.

• Meeting one-on-one with vulnerable persons at office, and occasional home visits/hospital visits – some vulnerable populations
• Perform other related duties as assigned, consistent with the scope and authority of the position.

Essential qualifications

• University degree in a related field is preferred, along with four (4) to six (6) years of relevant experience working with individuals, families, and communities experiencing housing instability, poverty, marginalization, or other social barriers; or an equivalent combination of education and related experience. A post secondary college diploma and related experience will also be considered.
• Experience working in a municipal environment would be an asset
• Experience in social service delivery, preferably Social Services or Housing Services
• Leadership experience in the delivery of social programs
• Experience in designing and implementing service models, client satisfaction initiatives and service quality strategies
• Experience with community development; able to integrate service into community development
• Experience in leading teams through change
• Understanding of poverty, equity, homelessness, trauma-informed and client centred approaches as well as local labour market needs and issues
• Experience overseeing and reporting on an operating budget
• Working knowledge of the Residential Tenancies Act and Housing Services Act
• Experience in project management and/or change management training an asset
• Working knowledge of JD Edwards (or similar financial programs) is an asset
• Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software programs)

Work environment/hours of work

• This position works weekday hours, with occasional evening and weekend hours.
• The position is required to complete 24/7 on call shifts on a rotation with other Housing Services management team members.
• In the event of emergency this position may be required to work hours outside of what is regularly scheduled.

Working Remotely

This position has been approved for remote working, at the discretion of the supervisor based on the Working Remotely Policy.

This position may be required to attend on-site meetings in order to complete essential responsibilities of the role. As per the Working Remotely Policy, employees scheduled to work remotely on a certain day may occasionally be called to a municipal onsite work location on short notice. Employees must remain flexible to accommodate municipal requirements and be prepared to be called in on short notice.

Travel requirements

This position may be required to travel occasionally to multiple worksites within Chatham-Kent during hours of work to support operational requirements.

Background check requirements

Successful candidates will be required to complete a background check prior to commencement of employment. A background check may include the following: education/certification verification and employment reference check. Because of the environment this position will be working in, the successful candidate will be required to furnish an original Police Information Search (Vulnerable Sector Check) prior to commencement of employment.

Essential physical and/or safety requirements

• Sitting: frequent sitting in a chair (desk, meetings, driving/travelling)
• Reaching: occasional reaching above shoulder, below shoulder, forward, backward, handling (files at desk)
• Hands: frequent fine finger dexterity (movement), mousing (writing reports, using computer and mouse for emails, reports, daily correspondence; OW SDMT data entry and notes)

Benefits

This permanent full-time position has an annual salary of $131,609 to $155,183 and will receive benefits including: participation in the OMERS pension plan (mandatory) as well as sick and vacation entitlements. Following successful completion of a 3-month waiting period, candidates will also be entitled to a comprehensive group benefits package.

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The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.

The Municipality does not use artificial intelligence or automated decision‑making tools in its recruitment or selection processes; all hiring decisions are made by people.

Should you require accommodations during the recruitment process, please contact Human Resources & Organizational Development (HROD) at 519-360-1998. Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection.