Posted 25 days ago
Manager, Continuous Improvement
@ Dollarama
Calgary, Alberta
Overview
Dollarama is hiring a Manager, Continuous Improvement for its Calgary Distribution Centre to find improvement opportunities, standardize processes across logistics sites, and lead projects from needs assessment through user training. The role requires a bachelor's degree, five years of similar experience, and advanced Excel and SAP data skills.
Responsibilities:
- Analyser les processus opérationnels et proposer des améliorations
- Standardiser les processus et les indicateurs de performance
- Produire et maintenir les rapports KPI et tableaux de bord
- Gérer les projets de la conception à la formation des utilisateurs
- Accompagner les équipes dans la gestion du changement
Requirements summary:
- Baccalauréat en génie industriel, gestion des opérations ou logistique
- Cinq ans d'expérience dans un rôle similaire
- Maîtrise avancée d'Excel et de Microsoft 365
- Connaissance de SAP EWM ou d'un autre WMS (atout)
- Certification Six Sigma Green Belt ou Black Belt (atout)
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Experience | 5+ years |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Six Sigma Green Belt, Six Sigma Black Belt |
| Education | Bachelor’s degree (required) |
| Fields of study | Industrial Engineering, Operations Management, Logistics |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dollarama
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Dollarama a été fondée par l’entrepreneur canadien Larry Rossy, représentant de la troisième génération d’une famille de détaillants. Tout a commencé en 1992 par un premier magasin situé à Matane, au Québec. Puis, l’entreprise a connu une croissance rapide au cours des vingt années suivantes et est devenue une référence pour les ménages canadiens et une destination de magasinage de choix d’un bout à l’autre du pays. Dollarama est désormais un détaillant à bas prix reconnu au Canada ayant une portée internationale avec plus de 2 700 magasins et 41 000 employés qui servent la clientèle sur trois continents et dans sept pays. L’entreprise est dirigée par Neil Rossy, détaillant de quatrième génération et membre de l’équipe de direction fondatrice de Dollarama. Dollarama vise à offrir à ses clients une expérience de magasinage homogène et une valeur attrayante, en proposant un vaste éventail de marchandises générales, de produits consommables et d’articles saisonniers. Tous les magasins sont détenus et exploités par Dollarama et sont bien situés, que ce soit dans des régions métropolitaines, dans des villes de taille moyenne ou dans des petites villes. Les produits sont vendus individuellement ou en lots, à des bas prix fixes.
- LinkedIn followers
- 120,868
- People associated on LinkedIn
- 12,269
- Reported office locations
- 5805 Royalmount, Mont-Royal, Québec H4P 0A1, CA
- Business categories
- Consumer Goods
- Retail
- Financial Services
- Other recorded names
- Dollarama
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,088,295,799
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Dollarama a été fondée par l’entrepreneur canadien Larry Rossy, représentant de la troisième génération d’une famille de détaillants. Tout a commencé en 1992 par un premier magasin situé à Matane, au Québec. Puis, l’entreprise a connu une croissance rapide au cours des vingt années suivantes et est devenue une référence pour les ménages canadiens et une destination de magasinage de choix d’un bout à l’autre du…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Mont-Royal, Québec |
| Organization type | Public Company |
| Open jobs on Jobsy | 822 |
| View page |
Job Summary
Reporting to the Director, Continuous Improvement, the Continuous Improvement Manager is responsible for supporting the Calgary Distribution Centre team in identifying improvement opportunities, developing solutions, and standardizing processes across sites. The incumbent produces and analyzes reports and manages projects from needs assessment through implementation and user training.
Key Accountabilities
- Analyze site operational processes, identify opportunities for improvement and optimization, validate feasibility, and assess potential benefits.
- Participate in the standardization of processes, performance indicators, and management methods across logistics sites.
- Ensure the proper implementation of new procedures.
- Integrate continuous improvement methods and processes into the daily management of operations.
- Participate in problem-solving activities and implement corrective and preventive actions.
- Map and document business processes.
- Conduct analyses based on SAP data and other relevant databases.
- Identify improvement opportunities related to processes, tools, and management practices.
- Coordinate the deployment and execution of new practices and procedures.
- Act as a change agent by promoting a collaborative stakeholder approach and coaching operations teams through change management initiatives.
- Provide user training and post-implementation support.
- Support and train managers in the effective management of their operations.
- Develop, organize, and enhance Standard Operating Procedures (SOPs) and the distribution centre documentation system to improve process standardization and team capabilities.
- Maintain and improve KPI reports, internal dashboards, and existing performance dashboards.
- Serve as the Operations representative on system-related projects, including SAP implementations, digital transformation, and automation initiatives.
- May be required to work alongside operations teams to support day-to-day activities and project implementations.
- Perform other related duties as assigned.
Job Requirements
- Bachelor's degree in Industrial Engineering, Operations Management, Logistics, or a related field.
- Minimum of five (5) years of experience in a similar role.
- Advanced proficiency in Microsoft 365, particularly Excel (PivotTables, formulas, macros, VBA); experience with the Microsoft Power Platform is considered an asset.
- Knowledge of SAP EWM or any other Warehouse Management System (WMS) is considered an asset.
- Six Sigma Green Belt or Black Belt certification is considered an asset.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple projects simultaneously in a fast-paced and evolving environment.
- Strong interest in hands-on operational work, with an active presence on the floor to support teams through change.
- Strong organizational skills, autonomy, attention to detail, and proactive prioritization abilities.
- Ability to unite teams around common objectives and foster a culture of collaboration and knowledge sharing.
- Ability to adapt quickly to change and work effectively under pressure with stakeholders from various levels and departments.
- Strong process orientation and attention to detail.
- Demonstrated leadership, autonomy, and versatility.
- Customer service orientation.
- Strong interpersonal and mentoring skills.
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