Manager, Control Centre Operations

At Inter Pipeline, we are building a team of innovators and problem solvers with diverse backgrounds and skill sets. We cultivate opportunities to get to know each other better and collaborate more effectively. In every part of our organization, you will find people with a sense of purpose and a shared ethos - motivated, engaged, exploring new ideas and pushing for continuous improvements in everything we do. We believe teamwork is core to our success, and in that spirit you will work closely with leaders and team members. This is a great opportunity to amplify your purpose and contribute to meaningful, challenging work at the forefront of the energy sector.

Bring your passion, your ideas, and let's do this.

Description

Located at the Inter Pipeline Sherwood Park Control Centre, the Manager, Control Centre Operations is responsible for providing strategic and operational leadership for the safe, reliable, and compliant real-time operation of Inter Pipeline's pipeline transportation network. This role oversees a 24/7/365 operational environment spanning Alberta, Saskatchewan, and interconnecting systems within the United States.

Reporting to the Director, Operations Services, the Manager, Control Centre Operations leads a team of Control Centre Supervisors and Control Room Operators, ensuring operational excellence, regulatory compliance, workforce development, and continuous improvement across control room functions. This position plays a critical role in safeguarding public safety, protecting the environment, supporting commercial performance, and maintaining the integrity and reliability of pipeline operations.

Key Activities and Responsibilities

• Provide leadership, coaching, and mentorship to Control Centre Supervisors and overall accountability for a team of approximately 36 Control Room Operators operating in a 24/7 environment.
• Develop and execute the long-term strategy for Control Centre Operations, aligning operational objectives with business priorities, system growth, emerging technologies, and regulatory requirements.
• Foster a high-performance culture focused on safety, operational discipline, accountability, continuous learning, and employee development.
• Establish performance expectations, talent development plans, training initiatives, and succession planning strategies to ensure a highly skilled and capable workforce.
• Oversee the real-time supervision of pipeline operating conditions, including pressures, flows, batch movements, pump and compressor performance, SCADA system alarms, and system balancing.
• Lead operational decision-making during abnormal operating conditions, outages, emergency response situations, and other high-consequence events.
• Maintain and strengthen governance frameworks supporting Control Room Management (CRM), alarm management, fatigue management, operator qualification programs, emergency response readiness, and regulatory compliance.
• Serve as the primary contact for regulatory audits, inspections, and reviews related to Control Centre Operations.
• Partner closely with Field Operations, Integrity, Engineering, Commercial, IT/OT, Leak Detection, and Emergency Management teams to support operational continuity, system optimization, and business performance objectives.
• Oversee SCADA system reliability and support technology modernization initiatives, including alarm management optimization, cybersecurity enhancements, and implementation of operational digital tools.
• Drive operational and commercial performance by supporting throughput optimization, system utilization, reliability improvements, and reduction of operational risk.
• Lead incident response planning, emergency preparedness activities, scenario-based training, and post-event investigations to support organizational resilience and continuous improvement.
• Manage departmental budgets, forecasts, and resource planning to ensure effective stewardship of financial and operational resources.
• Champion continuous improvement initiatives related to alarm management, human factors, control room ergonomics, operational procedures, workload optimization, and performance measurement.
• Ensure all activities are conducted in accordance with Inter Pipeline policies, applicable regulations, corporate standards, and procurement and financial controls.

Education, Skills and Experience

• Degree or diploma in Engineering, Operations Management, or a related technical discipline.
• 10+ years of progressive experience in pipeline operations, control room management, or industrial operations leadership roles.
• Demonstrated leadership experience managing large teams within a 24/7 operational environment.
• Strong knowledge of pipeline operations and applicable regulatory frameworks, including CER, AER, and industry best practices.
• Experience leading operational excellence, compliance, workforce development, and continuous improvement programs.
• Strong understanding of control room technologies, including SCADA systems, alarm management processes, and operational performance monitoring.
• Highly developed leadership, communication, collaboration, and stakeholder management skills.
• Excellent decision-making, critical thinking, and problem-solving abilities, particularly in high-risk operational environments.
• Strong organizational skills with the ability to balance strategic priorities while responding effectively to operational demands.

Hours

Permanent full-time position based at the Sherwood Park Control Centre, working a Monday to Friday schedule.

Inter Pipeline recognizes the importance of properly rewarding our employees by offering attractive employee benefits. Please visit our “working with us” page to learn about the compensation and benefits offerings Working Here | Inter Pipeline

While diversity is a fact, inclusion is the act of recognizing the value of our differences and leveraging them for the betterment of our organization. At Inter Pipeline, we are dedicated to building an inclusive and equitable workplace that values, represents, and supports the communities in which we work. We are committed to maintaining a respectful workplace and we are building a culture that supports the diverse needs of our employees. We welcome applications from all individuals including those who are Indigenous, racialized, of varied abilities and ethnicities, members of gender and sexually diverse communities, as well as with any other dimension of diversity.