Posted 23 days ago
Manager, FSS Business Operations Support
@ Royal Bank of Canada
Overview
Royal Bank of Canada is hiring a Manager of Business Operations Support in Bedford for its Finance Shared Services team. The role manages a shared service team processing FIBRS business rules transactions, acts as subject matter expert on system improvements, and supports SOX audit compliance. The posting states a full-time, salaried position with a 37.5-hour week.
Responsibilities:
- Manage shared service team processing FIBRS business rules
- Serve as subject matter expert for finance system improvements
- Validate business rule impacts and lead user acceptance testing
- Validate weekly and monthly reports for accuracy
- Participate in SOX audit activities
Requirements summary:
- Previous knowledge of RBC finance systems (EPM, FIBRS, PeopleSoft)
- Detail oriented, analytical and independent
- Change mindset with process improvement focus
- Good oral and written communication skills
- Proven time management and problem-solving skills
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Finance & accounting |
| Manages people | Yes |
| Hours per week | 37.5 |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Royal Bank of Canada
Stock listing: TSX:RY · NYSE:RY · Source checked: 2026-11-02
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact. http://rbc.com/legalstuff. La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social. https://www.rbc.com/conditions-dutilisation/
- LinkedIn followers
- 932,626
- People associated on LinkedIn
- 96,867
- Reported office locations
- 200 Bay Street, Toronto, Ontario M5J 2J5, CA
- 1 Place Ville-Marie, Montreal, QC H3B 1Z3, CA
- 2 Park St, Sydney, NSW 2000, AU
- 100 Bishopsgate, London, England EC2N 4AA, GB
- Persiaran Apec, Cyberjaya, Selangor 63000, MY
- 60 S 6th St, Minneapolis, MN 55402, US
- Business categories
- Wealth Management
- Commercial Lending
- Finance
- Banking
- Payments
- Asset Management
- Insurance
- Lending
- Financial Services
- Financial Exchanges
- Other recorded names
- Royal Bank of Canada
- RBC
- Specialties
- finance
- banking
- investing
- insurance
- financial planning
- wealth management
- and capital markets
- Profile identifies a recruitment agency
- No
- Reported total investment
- 22,251,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | financebankinginvestinginsurancefinancial planningwealth managementand capital markets |
| Open jobs on Jobsy | 1,084 |
| View page |
Job Description
What is the opportunity?
This is an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team. As Manager of Business Operations Support, this position is responsible for the ongoing management of FIBRS (Financial Business Rules system), with a key focus on the Calculations rules. As subject matter expert (SME) you will work with our business partners to identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.
What will you do?
- Manage the shared service team responsible for processing FiBRS business rules transactions.
- As subject matter expert (SME), work with our business partners to identify new requirement opportunities to drive Finance System improvements and efficiencies related to FIBRS rules
- Validate the impact of business rule changes to financial reporting, lead user acceptance test plan creation & execution and provide clients with UAT results for signoff
- Validate weekly/monthly reports to ensure completeness & accuracy of FIBRS business rules
- Proactively contribute content to Knowledge Management tool to contribute to an efficient support environment and actively support cross training within shared service team
- Participate in all SOX audit activities in support of finance systems ensuring compliance to all controls.
What do you need to succeed?
Must-have
- Previous knowledge of RBC finance systems and tools (i.e. EPM, FIBRS and PeopleSoft)
- Detail oriented, analytical, can work independently and is a fast learner
- Change mindset and ability to apply a process improvement lens to all BAU activities
- Good communication (oral & written) and interpersonal skills
- Proven time management, planning, organizational and problem-solving skills
Nice-to-have
- Strong technical proficiency in Excel (Pivot tables, VB lookups)
- Experience with writing process documentation
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders committed to your growth through coaching and meaningful opportunities.
- Visible impact on enterprise-critical and regulatory initiatives.
- Dynamic, collaborative, high-performing team culture.
- Challenging work with the chance to innovate and build lasting solutions.
- A purpose-driven environment focused on helping clients and communities thrive.
#LI-POST
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury ManagementAdditional Job Details
Address:
120 WESTERN PKY:BEDFORDCity:
BedfordCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-10-16Application Deadline:
2026-11-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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