Posted 2 months ago
Manager, Product Support
@ emergiTEL Inc.
Ottawa, Ontario
Overview
emergiTEL Inc. is hiring a Manager, Product Support to lead the Monitoring, Decontamination and Shipping (MD&S) team in a Class 1B nuclear manufacturing facility. The role covers production planning, team leadership, quality and safety compliance, and budget accountability, with occasional shift and weekend work.
Responsibilities:
- Lead MD&S production team and daily plan
- Coach, develop and manage employee performance
- Ensure quality and safety standards are followed
- Manage production, inventory and budget accountability
- Drive continuous improvement and change initiatives
Requirements summary:
- 6+ years supervisory or management experience in production
- Experience leading teams in safety-critical or regulated settings
- Unionized environment experience strongly preferred
- Science-related bachelor's degree preferred
- Strong communication and organizational skills
Tools & skills
Source and dates
Source type not verified · cats
- Employer posting date
- 2026-09-02
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Manufacturing & production |
| Experience | 6+ years |
| Management experience | 6+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Plant or factory, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Licences & certifications | Nuclear Energy Worker |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Science-related discipline |
Summary and details written by AI from the posting; the employer’s posting is the authority.
emergiTEL Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Reliability in Recruitment
Full company description
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations. emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios. emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value. We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement. The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients. Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect. By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.
- LinkedIn followers
- 42,292
- People associated on LinkedIn
- 53
- Reported office locations
- 100 King St W, 2550, Toronto, Ontario M5X 1A9, CA
- 2010 Valley View Ln, Farmers Branch, Texas 75234, US
- 10124 Sheikh Zayed Rd, Trade Centre, Dubai, UAE, AE
- VISISTA, 4th Floor, Lumbini Ave, Plot #63, Hyderabad, Telangana 500032, IN
- Other recorded names
- emergiTEL
- Specialties
- Staffing
- Consulting
- Outsourcing
- Training
- Executive Search
- and Head Hunting
- Profile identifies a recruitment agency
- Yes
At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2006 |
| Specialties | StaffingConsultingOutsourcingTrainingExecutive Searchand Head Hunting |
| Open jobs on Jobsy | 74 |
| View page |
Manager, Product Support
Job Type: Full-Time
Industry: Nuclear / Manufacturing / Healthcare Services
About the Opportunity
My client is a leading provider of mission-critical sterilization, irradiation, laboratory testing, and advisory services supporting the healthcare industry. With a strong commitment to safety, quality, and operational excellence, the organization plays an important role in protecting patients, healthcare professionals, and communities around the world.
The organization operates in a highly regulated environment and is committed to maintaining the highest standards of safety, quality, and operational performance.
Position Overview
Reporting to the Senior Manager, Production, the Manager, Product Support will provide effective leadership and front-line management to the Monitoring, Decontamination and Shipping (MD&S) team.
This position is responsible for establishing and planning operational priorities for the MD&S teams within a manufacturing operation located in a Class 1B nuclear facility. The successful candidate will lead a high-performing team while ensuring production objectives, safety requirements, quality standards, and business goals are consistently achieved.
The ideal candidate is an experienced production leader with strong people-management skills and experience working in a manufacturing and/or unionized environment.
Key Responsibilities
Provide management oversight and leadership to a team responsible for supporting the execution of the daily production plan.
Coach, develop, and mentor employees while managing performance, recruitment, selection, and training activities.
Ensure quality production standards are consistently followed and maintained.
Monitor production, inventory, safety, and maintenance programs to support operational excellence.
Ensure employees comply with all applicable safety regulations, policies, procedures, and workplace requirements.
Ensure the effective and appropriate utilization of transport packages.
Motivate and develop team members to improve individual and team performance.
Foster a workplace culture built on integrity, authenticity, trust, collaboration, open communication, and respect.
Maintain accountability for business outcomes related to cost of sales, operating expenses, and capital budgeting.
Identify and implement opportunities to improve quality, safety, productivity, and operational excellence.
Incorporate simplicity, timeliness, quality, and cost optimization into customer requirements and deliveries.
Collaborate effectively with internal departments and external stakeholders.
Support continuous improvement initiatives and operational change management.
Establish clear priorities and ensure resources are effectively aligned with business and production requirements.
Qualifications
Bachelor's degree in a Science-related discipline is preferred.
Minimum 6 years of supervisory or management experience in a production or manufacturing environment.
Proven experience leading teams in a safety-critical or highly regulated environment.
Experience working within a unionized environment is strongly preferred.
Strong understanding of production operations, employee performance management, and workforce planning.
Skills & Competencies
Excellent time-management and organizational skills with the ability to manage multiple priorities effectively.
Demonstrated leadership capabilities and experience managing organizational or operational change.
Strong understanding of union culture and experience working within a unionized environment.
Cultural awareness and the ability to work effectively with diverse teams.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to build strong relationships with employees, leadership, customers, and other stakeholders.
Strong commitment to safety, quality, compliance, and continuous improvement.
Ability to work effectively in both office and industrial environments.
Work Environment
This position may require occasional shift work and weekend work based on operational requirements.
The role involves working in a combination of office and industrial environments.
Experience or knowledge of nuclear facilities and nuclear operations is considered an asset.
Lean Six Sigma certification is considered an asset.
Required Training
The successful candidate must complete all required training and certifications to qualify as a Nuclear Energy Worker.
Why Join My Client?
This is an excellent opportunity for an experienced production leader to join a safety-focused, highly regulated organization where leadership, operational excellence, and continuous improvement are highly valued.
The successful candidate will have the opportunity to lead a critical operational team while contributing to an organization whose services support the safety and well-being of millions of people worldwide.
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