Posted 26 days ago
Manager, quebec customer service and ground operations
@ Air Creebec inc.
Dorval, Quebec
Overview
Air Creebec inc. is hiring a Customer Service and Ground Operations Manager for its Quebec operations. The role plans, directs and oversees customer service, ground operations, buildings, station services, baggage and cargo handling, and ramp operations, while ensuring safe, efficient work that complies with company policies and regulatory requirements. The posting states a full-time position.
Responsibilities:
- Plan, organize, direct and oversee customer service and ground operations
- Oversee buildings, station services, baggage and cargo handling, and ramp operations
- Ensure safe, efficient operations compliant with policies and regulations
- Supervise teams and establish operational priorities
- Promote continuous improvement and customer experience quality
Requirements summary:
- Experience managing operational teams in an aviation or airport setting
- Knowledge of safety and regulatory requirements
- Strong leadership and supervisory skills
Tools & skills
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-10-12
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: none |
| Work setting | Office, Warehouse, Outdoors |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Air Creebec inc.
| Field | Value |
|---|---|
| Headquarters | Waskaganish |
| Open jobs on Jobsy | 37 |
YOUR ROLE
As the Customer Service and Ground Operations Manager you will be responsible for planning, organizing, directing, and overseeing all activities related to customer service, ground operations, buildings, stations services, baggage and cargo handling, and ramp operations across Quebec operations. You will ensure that operations are conducted safely, efficiently, and in compliance with company policies and applicable regulatory requirements. The Customer Service and Ground operations Manager will provide supervision to teams under their responsibility, establish operational priorities, promote continuous improvement, and ensure the delivery of a customer experience that meets Air Creebec’s quality standards.
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