Manager Salvage Services

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Position Highlights

The Manager Salvage Services oversees the operation and administration of salvage functions for assigned facilities and functional portfolios. Sales and revenue performance is a key responsibility, including maximizing salvage net revenue, optimizing recovery ratios, and strengthening auction performance and buyer participation. The role also ensures effective inventory management, vehicle processing and auction readiness, operational excellence, and compliance with corporate, legal, and environmental standards. As part of a coordinated Salvage Services leadership team, the Manager leads a multi‑disciplinary team, supports business continuity, and collaborates across locations to align operational capacity with sales and revenue objectives. The Manager acts as a technical resource, represents the organization within the automotive community, and supports continuous improvement initiatives across salvage operations.

You will be responsible for leading performance, developing talent, and ensuring your team delivers ICBC products and services effectively and efficiently. Your key responsibilities include:

• Leading sales and revenue performance for assigned portfolios, including buyer sales programs, salvage sales optimization, recovery ratios, auction performance, and revenue forecasting.
• Overseeing inventory management, vehicle processing, inventory aging, throughput, yard capacity, and storage utilization to support efficient operations and auction readiness.
• Overseeing the implementation of operating policies, procedures, and system changes.
• Using inventory, auction, buyer, and market data to identify and evaluate opportunities to improve operational efficiency, develop markets, and increase net salvage revenue. Establishing and monitoring financial, operational, leadership, and risk measures against agreed baselines and targets.
• Directing and monitoring file handling, policy adherence, and procedural compliance through audits of salvage files to ensure strategic and operational objectives are met.
• Maintaining appropriate staffing levels and providing clear direction, coaching, and development. Establishing performance expectations and evaluating performance. Supporting succession planning and leadership coverage to maintain business continuity during absences, workload peaks, and operational disruptions.
• Preparing and managing the operating budget, monitoring expenses, and overseeing the maintenance and repair of corporate‑owned property and equipment. Preparing business cases for proposed capital expenditures.
• Representing and promoting the corporation within the community and automotive industry. Expanding and engaging the base of qualified salvage purchasers to strengthen buyer participation and competitive bidding. Managing vendor relationships and monitoring vendor performance for assigned portfolios. Investigating questionable, unethical, or illegal business practices by salvage buyers and taking appropriate action.
• Overseeing the security of salvage vehicles and personal effects. Responding to environmental incidents within salvage yards and coordinating containment and clean‑up activities.
• Acting as a technical resource for corporate staff and salvage customers.
• Participating in committees to design, develop, and assist in the implementation of action programs.
• Collaborating with other Salvage Services managers and managers across departments, including Administration, Estimating, and Claims, through joint planning and regular performance reviews to align cross-departmental workflows, inventory readiness, operational capacity, buyer needs, and financial outcomes. Maintaining clear decision rights, reporting relationships, and escalation paths across departments, functional portfolios, and locations.
• Ensuring environmental requirements are implemented in accordance with the applicable Environmental Responsibility Guidebook for assigned business activities.

Position Requirements

• Knowledge of the automotive manufacturing and repair industries
• Knowledge of inventory management, vehicle processing, and operational efficiency principles, including inventory aging, throughput, storage utilization, and auction readiness
• Knowledge of sales and revenue management principles and their application to salvage sales optimization, recovery ratios, auction performance, buyer participation, market development, and vendor relationships
• Understanding of relevant departmental, divisional, and corporate business functions, programs, and services, and the ability to apply operating policies, audit requirements, and corporate, legal, and environmental standards
• Several years of related experience in an operational or insurance environment, including experience leading teams, managing business performance, and implementing operational improvements
• Ability to analyze financial, inventory, auction, buyer, and market data to support revenue forecasting, identify improvement opportunities, and monitor financial, operational, leadership, and risk outcomes against agreed baselines and targets
• Ability to prepare and manage operating budgets, monitor expenses, and develop evidence-based business cases for capital expenditures and business improvements
• Strong verbal and written communication skills, with the ability to explain business priorities, implement policy and system changes, and build effective relationships with employees, buyers, vendors, and industry stakeholders
• Demonstrated ability to lead, mentor, and develop front‑line employees, establish clear performance expectations, plan staffing, and support succession readiness and leadership coverage
• Demonstrated ability to collaborate across locations and functional portfolios, balance operational capacity and inventory readiness with sales and revenue priorities, and maintain clear decision rights, escalation paths, and business continuity
• Strong demonstrated skillset in customer service and customer satisfaction.Physical/Concentration Ability
• to be alert to surroundings and personal safety while working around vehicles
• to bend, kneel and crawl in tight spaces to take photos
• to lift and remove vehicle parts and other times from vehicles.

Work Environment

• exposure to all weather conditions
• exposure to noise, dirt and dust when working with vehicles
• requires use of personal protective equipment.

Salvage Yard Locations:

• New Westminster, Nanaimo, Victoria, Vernon, Prince George.
• The successful candidate will work out of their one location of choice from the listed locations, which will be their primary in-office location on all scheduled working days.

Hours of Work:

• Shifts will be Monday to Friday, either 8:00am to 4:30pm or 8:30am to 5:00pm.

About Us

At ICBC, it’s our job to make sure the car insurance system works for everyone in British Columbia, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, apply today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined

• Resident – you will work at your primary in-office headquarters on all scheduled work days.

Job profile

For more detail on this job please view the job profile by clicking on the link: Job Profile Search

Position eligible for Claims Injury Legal (CIL) M&C Regional Hub employees? Yes.