Manager, Service Planning and Business Analytics

Job Type:

Permanent

Department:

Salary:

$125,653.00 - $157,065.00

Close Date (closes at 12:00 am on date noted below):

January 1, 2027

Hours per Week:

35

Openings:

1

Position Summary

About Milton
Join one of Ontario’s fastest-growing, most dynamic municipalities. Milton delivers high-quality, sustainable services that help residents thrive and businesses succeed while respecting and protecting nature.

Our vision is a safe, diverse, welcoming community that honours its landscapes and heritage, supports inclusive neighbourhoods and a strong, balanced economy, and offers exceptional opportunities to live, learn, work and play.

What We Offer?
This position is eligible for the following:
•Annual Salary Range: $125,653 - $157,065
•Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.
•Eligibility to participate in the OMERS pension plan
•Paid time off, including vacation, incidental and volunteer days
•Employee perks/discounts: Discount on Active Living Pass and Perkopolis
•Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)
•For further details of what we offer, please visit Why Milton

Position Summary
Reporting to the Director, Transit Services, this role leads planning and analytics for Milton Transit’s conventional, specialized and microtransit services, including performance management, business services, financial stewardship, contracts and continuous improvement. The position exercises significant independent judgement in developing service strategies, standards, performance frameworks, business plans and resource recommendations to advance organizational priorities, sustainable growth, customer service excellence and operational effectiveness.

The role plans, administers and monitors capital and operating budgets for service growth, transit planning, customer amenities, business services and technology. The role provides expert, evidence-based advice on network development, service delivery, financial planning, revenue and business performance, and leads staff, consultants, contractors and technology partners to achieve departmental and corporate objectives.

Major Job Responsibilities

Manages service planning and transit network development

• Leads development and updates of annual and multi-year service plans, network improvements and service design standards/guidelines.
• Analyzes ridership, demographic, development, financial and operational data to identify service opportunities and challenges.
• Develops and recommends route, schedule and service changes across all services to improve effectiveness, efficiency, accessibility and customer experience.
• Reviews Official Plans, Secondary Plans, development applications, road reconstruction and capital projects to protect transit interests.
• Supports Transit Master Plan development and implementation.
• Leads public consultation and stakeholder engagement for service planning.
• Conducts or oversees technical analysis of service design, service performance, route structures, service levels, demand forecasting and network development.
• Evaluates emerging mobility trends, technologies and industry best practices to improve and innovate services.
• Recommends service growth, mobility/accessibility and optimization improvements.
• Provides senior technical expertise and direction on transit planning and network development.

Leads business analytics, performance management and financial planning

• Develops and maintains transit performance frameworks, business intelligence tools and key performance indicators.

• Leads ridership, demand and revenue forecasting.

• Oversees operational, financial and customer data collection, analysis and interpretation.

• Leads operating and capital budget submissions for service planning programs.

• Monitors budgets, identifies variances and recommends financial and operational improvements.

• Develops business cases and investment, financial and cost-benefit analyses.

• Prepares reports, briefings, presentations and recommendations for senior management.

• Conducts benchmarking and research to support evidence-based decision-making.

• Identifies funding opportunities, efficiencies and process improvement initiatives.

Manages transit business services, revenue programs, contracts and technology systems

• Oversees transit business services and related administration.
• Develops and implements strategies to grow ridership, revenue and adoption of transit programs and services.
• Oversees transit revenue controls and related financial processes.
• Evaluates business development, partnership and external funding opportunities.
• Oversees planning, analytics, fare management and customer information systems.
• Ensures compliance with corporate policies, legislation, accessibility requirements and records management standards.
• Oversees and administers contracted transit services: monitors compliance and performance, validates invoices, coordinates service-level changes, manages deliverables and facilitates performance reviews.
• Serves as the Town’s primary liaison for daily transit contract administration, coordinating internal departments and contractors to meet contractual obligations.
• Monitors vendor and contract performance and recommends improvements.

Leads staff, strategic partnerships and corporate initiatives

• Leads, supervises, coaches and manages performance of assigned staff.
• Establishes work plans, priorities, objectives and professional development plans.
• Leads recruitment, onboarding, succession planning and workforce development.
• Represents the Transit Division on committees and external working groups.
• Maintains collaboration with industry and regional partners, school boards, community organizations, consultants and other stakeholders.

• Supports departmental business and strategic planning and organizational improvement.

• Provides strategic oversight of communications, customer outreach and stakeholder engagement.

• Responds to escalated issues and advises senior leadership on transit planning, business services and performance management.

Education & Experience

Minimum Qualifications

• University Degree in Planning, Transportation Planning, Engineering, Geography, Business Administration, Public Administration, Statistics, Data Analytics or a related field.

• Seven (7) years of progressively responsible experience in transit planning, transportation planning, scheduling, business analytics, transit operations or related field

• Three (3) years of supervisory, project leadership or management experience.

• Demonstrated experience leading complex service planning initiatives, business case development and cross-functional projects.

• Experience developing service plans, forecasts, strategic recommendations and performance reporting.

• Experience participating in operating and capital budget development and monitoring.

• Advanced knowledge of transit service planning, scheduling and operations.

• Strong business analytics, performance measurement and reporting capabilities.

• Budget planning, forecasting, variance analysis and financial analysis skills.

• Advanced analytical and data interpretation skills.

• Good understanding of transit technologies, fare management systems.

• Strong leadership, coaching and staff management skills.

• Project management and organizational skills.

• Excellent written and oral communication skills.

• Strong stakeholder engagement and facilitation skills.

• Good judgement, political acuity and sound problem-solving capabilities.

• Proficiency in Microsoft Office applications and transit-related systems.

Preferred Qualifications

• Master’s degree in Planning, Transportation Planning, Business Administration, Public Administration or related field.

• Registered Professional Planner (RPP), Project Management Professional (PMP) designation

• Knowledge of municipal procurement and contract administration.

• Understanding of legislation, industry best practices and municipal governance.

• Experience in a municipal transit, public sector, or broader government environment.

• Experience supporting Transit Master Plans, municipal growth planning initiatives and multi-year business planning.

• Experience presenting recommendations to senior leadership, elected officials, boards, or governing bodies.

• Experience leading organizational change, service modernization, business transformation, or technology implementation initiatives.

• Experience supporting growth management, long-range planning, and strategic investment decision-making

• Experience managing consultants, contractors, stakeholders and technology vendors.

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on December 31, 2026.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.