Posted 2 months ago
Manager, Technical Account Management
@ Stripe
Toronto, Ontario
Overview
Stripe is hiring a Toronto-based Manager, Technical Account Management to lead the Paid Support team and its Technical Account Managers serving the largest users. The role manages managers, shapes strategy for complex engagements, hires and coaches talent, and drives service revenue and user advocacy. Minimum 10 years of experience building and leading teams is required.
Responsibilities:
- Lead a team of Technical Account Managers serving the largest users
- Hire and retain top technical talent
- Guide the TAM organization to deliver service and grow services revenue
- Set goals and provide regular performance feedback
- Analyze user feedback and experience data to improve quality
Requirements summary:
- 10+ years building and leading teams in high-change environments
- Track record in professional services, customer success, or technical account management
- Strong sales revenue-growth or operational background
- Excellent written and verbal communication
- Ability to deliver complex multi-stakeholder operational projects
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-09-04
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Customer service |
| Experience | 10+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stripe
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Help increase the GDP of the internet.
Full company description
Stripe builds programmable financial services. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
- LinkedIn followers
- 1,286,676
- People associated on LinkedIn
- 14,284
- Reported office locations
- 354 Oyster Point Blvd, South San Francisco, California 94080, US
- 1 Wilton Park, Wilton Terrace, Dublin, County Dublin D02 FX04, IE
- 920 5th Ave, Seattle, Washington 98104, US
- 201 Bishopsgate, London, England EC2M 3NS, GB
- 10, Boulevard Haussmann, Paris, Ile-de-France 75009, FR
- 89 Neil Rd, Central Business District, Singapore 088894, SG
- 1-5-8 Jingumae, Tokyo, Shibuya-ku 150-0001, JP
- 515 N State St, Chicago, Illinois 60610, US
- 28 Liberty Street, New York, NY 10005, US
- Singel 542, Amsterdam, North Holland 1017, NL
- Avenida Paseo de la Reforma 296, Ciudad de Mexico, Colonia Juarez 06600, MX
- 222 Exhibition St, Melbourne, Victoria 3000, AU
- Avenida Paulista 1374, Paulínia, São Paulo 13140-000, BR
- Church Street Haridevpur, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001, IN
- Business categories
- Finance
- InsurTech
- SaaS
- FinTech
- Financial Services
- Venture Capital
- Mobile Payments
- Other recorded names
- Stripe
- Profile identifies a recruitment agency
- No
- Reported total investment
- 9,440,247,725
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Stripe builds programmable financial services. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 5,001-10,000 employees |
| Headquarters | South San Francisco, California |
| Organization type | Privately Held |
| Year founded | 2010 |
| Open jobs on Jobsy | 49 |
| View page |
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have significant work ahead. This is an opportunity to help put the global economy within everyone’s reach while doing meaningful work.
About the team
The Paid Support team partners directly with our largest and fastest-growing users. We support them proactively through a consultative model and reactively to resolve their most complex issues, helping them grow their businesses.
We partner closely with Sales to attach the right support plans to the right users at the right time. We take a user-first approach, capturing feedback on what we need to offer to delight users and exceed expectations. We operate with a scaled, proactive, and preventative mindset to help ensure users have a consistent experience with Stripe.
What you’ll do
Stripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users. You will lead a high-performing team of experienced Technical Account Managers (TAMs) and manage managers who are motivated by improving the lives of Stripe’s users.
You will set the standard for strategic user partnership and support, influence globally, and partner closely with go-to-market, Product, Engineering, and Support organizations. You will build a user-first culture with high accountability, collaboration, and a scaling mindset. You will also coach and develop your team to unlock its potential. This role reports to the Head of Technical Account Management, Platform.
Responsibilities
- Partner with TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
- Lead a team of Technical Account Managers working with Stripe’s largest users.
- Hire and retain top technical talent as the team scales.
- Guide the TAM organization to deliver exceptional service experiences, grow services revenue, and contribute to strategic programs.
- Ensure team members are effective, supported, and growing in their careers and user work.
- Set clear goals and direction for the team and each individual, and provide regular feedback on team members’ performance.
- Analyze user feedback and experience data to improve efficiency and quality.
- Advocate for Stripe users and champion their needs internally.
- Model and reinforce Stripe’s values and user-first philosophy, including transparency, empathy, inclusion, and support.
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, and other organizational improvements.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience building and leading teams and businesses in high-change environments, with a record of delivering high-impact work in professional services, customer success, solutions architecture, or technical account management programs.
- Proven ability to collaborate across complex environments and build relationships that deliver impact.
- Excellent written and verbal communication skills.
- Strong sales revenue-growth or operational background, with a track record of making data-driven decisions.
- Ability to execute and deliver complex operational projects involving multiple stakeholders.
Preferred qualifications
- Experience with fintech Software as a Service (SaaS) products or the payments industry.
- Experience leading growth initiatives, including driving sales revenue or improving operational service, with a successful track record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
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