Manager - Technology Integration & Records Section

The Edmonton Police Service is seeking an experienced leader in technology implementation, organizational change, and business analysis to serve as Manager of the Technology Integration & Records Section (TIRS). Reporting to the Director of Information Governance and Support Branch, the Manager leads the Section in bridging the gap between information management, technology, and operational policing by integrating new and changing technologies and related business processes into EPS operations. The Section provides business analysis, organizational change management, curriculum design and service wide technical and operational training, implementation support, and operational process and procedure development for records, digital evidence, disclosure, and other assigned technologies. The role translates business needs into practical requirements, change strategies, procedures, communications, training, and readiness plans; supports transition into ongoing service and support; and advises the Director on implementation risks, resource requirements, adoption, and organizational impacts.

The key responsibilities will include:

• Oversee TIRS contributions to technology initiatives and projects, including requirements, deliverables, timelines, implementation risks, dependencies, and coordination of approved work.
• Lead organizational change activities for new and changing technologies, including stakeholder engagement, communications, impact assessment, adoption planning, and implementation readiness.
• Oversee business analysis to identify business and user needs, workflows, requirements, dependencies, and opportunities for improvement associated with new or changing technologies and processes.
• Assess business and organizational impacts and develop practical recommendations for technology and process changes that support investigations, information management, disclosure, and other Service needs.
• Oversee curriculum design and the development and delivery of service wide technical and business process training, Learning Management System content, and related policy, procedure, training materials, and supporting documentation.
• Support the transition of new or changed technologies into ongoing service and support through documentation, knowledge transfer, readiness planning, and coordination with Record Systems Support & Governance (RSSGS) or other areas responsible for ongoing support.
• Provide enhanced implementation support during training, rollout, and early adoption, working with RSSGS, Information Technology, affected business areas, and project teams to identify and address implementation issues.
• Lead TIRS workforce planning, service delivery, budget management, priorities, project commitments, and resource deployment.
• Provide leadership, coaching, performance management, recruitment, succession planning, employee development, and workforce deployment across a multidisciplinary sworn and civilian team.
• Build and maintain effective working relationships with frontline, investigative, and other business areas, Information Technology, RSSGS, Continuing Education, vendors, policing agencies, technology user groups, and professional networks.
• Provide advice to the Director and other leaders and prepare briefing materials, decision documents, risk assessments, implementation recommendations, and other materials related to technology integration, organizational change, project delivery, resource requirements, and implementation risk.

• University degree in Information Management, Business Administration, Public Administration, Information Technology, Records Management, Police Studies, or a related discipline; OR, in lieu of a university degree, qualification through the minimum 10-year related-experience pathway described below.
• For candidates qualifying through the experience pathway: a minimum of 10 years of progressively responsible experience in information governance, enterprise-level records and information management, digital evidence management, compliance, audit, data quality, disclosure, or a related field.
• Substantial management or supervisory experience in a complex, high-volume operational environment, including performance management, workforce planning, employee development, resource allocation, and management of competing priorities.
• Demonstrated experience in a law-enforcement, justice, public-safety, or similarly regulated environment involving sensitive information, privacy, security, legal obligations, and organizational accountability.
• Demonstrated experience with the operational governance of enterprise-level records and digital evidence systems, including access and permissions, audit, compliance monitoring, information quality, disclosure and remediation.
• Demonstrated experience assessing the operational impacts of system configuration changes, releases, user acceptance testing, implementation readiness, and transition to operations for business-critical systems.
• Demonstrated experience developing or implementing policies, procedures, business rules, operational controls, risk assessments, briefing materials, and recommendations for senior management.
• Strong leadership, analytical, problem-solving, communication, negotiation, and stakeholder-management skills, with demonstrated ability to resolve complex issues involving multiple business and technical areas.
• Experience with budget management, vendor management, labour relations, privacy, information security, and criminal-justice processes is an asset.

Hours of Work: 36.9 hours per week, Monday-Friday. Hours of work may be subject to the terms and conditions of variable hours of work program.

Salary Range: 95M Salary Grade: ML3 ; $136,741.83 - $170,927.29 (Annually).

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.
• Please note that the option to work remotely is not available at this time.

• Applicants may be tested.

Applicants who have completed post secondary education outside of Canada are encouraged t o obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), https://www.alberta.ca/international-qualifications-assessment.aspx or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, https://canalliance.org/en/default.html. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s educational qualifications.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

HR Consultant: KJ