Posted 7 months ago
Market Research Associate II
@ SPECTRAFORCE
Toronto, Ontario
Overview
SPECTRAFORCE is hiring a Market Research Associate II, a 12-month hybrid role in Toronto, ON, for the client's Customer Insights and Success Experience Team. The analyst will mine customer feedback for trends and insights to guide operational and strategic decisions. The posting states a pay rate of C$53.75/hr.
Responsibilities:
- Analyze quantitative and qualitative customer feedback for trends and opportunities
- Create data-driven reports and visualizations for customer experience decisions
- Present insights to colleagues and senior leadership
- Collaborate with teams on programs based on customer feedback
Requirements summary:
- 3+ years as a customer insights analyst or similar role
- Ability to transform Voice of Customer data into actionable insights
- Bachelor's degree in marketing or market research
- Experience with data analysis tools such as Qualtrics
Tools & skills
Source and dates
Source type not verified · spectraforce-careers
- Employer posting date
- 2026-03-30
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Data & analytics |
| Experience | 3+ years |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Marketing, Market Research |
Summary and details written by AI from the posting; the employer’s posting is the authority.
SPECTRAFORCE
| Field | Value |
|---|---|
| Open jobs on Jobsy | 97 |
Position Title: Market Research Associate II
Duration: 12 months
Location: Toronto, ON
Schedule: Hybrid
Hours of Operation: Monday – Friday
Overview:
- The client’s mission is to deliver outstanding customer experiences. We are looking for a Voice of the Customer Insights Analyst in our quest to uncover insights.
- Working within the Customer Insights and Success Experience Team, reporting to the Manager of Customer Insights, you will analyze multiple sources of customer feedback and extract relevant insights to help guide operational improvements and inform strategic decisions.
- This is a hybrid position.
- Analyze customer feedback, quantitative and qualitative, to identify trends, anomalies, and opportunities for improvement.
- Create actionable, data-driven reports that inform customer experience improvements and strategic decisions.
- Organize insights compellingly through reports, written summaries, and data visualizations.
- Leverage text analytics and regression analysis when applicable to provide more comprehensive insights.
- Deliver compelling presentations to colleagues at all levels, including senior leadership.
- Collaborate with other teams to identify strategies and programs based on customer feedback.
- Stay up to date on industry trends and best practices in customer experience management, and mentor colleagues on best practices.
- 3+ years of proven experience as a Customer Insights Analyst or in a similar role.
- Ability to transform Voice of Customer data into actionable insights.
- A bachelor's degree in marketing or market research.
- Experience with data analysis tools (i.e., Qualtrics).
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The pay rate for this position is C$53.75/hr.
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