Marketplace Manager

Role Summary

We are seeking a highly organized and collaborative Marketplace Manager to support the growth and operational success of our Marketplace ecosystem.

This role is responsible for managing relationships with Marketplace vendors throughout their lifecycle, from onboarding and integration coordination through ongoing business reviews and operational governance. Working within the Product Management organization, the Marketplace Manager serves as the primary point of coordination between external vendors and internal teams including Product, Implementations, Support, Marketing, Legal, Revenue Operations, and Finance.

This is an execution-focused role that ensures Marketplace partners are successfully onboarded, supported, aligned with program requirements, and positioned for long-term mutual success.

Responsibilities

Vendor Onboarding & Enablement

• Coordinate end-to-end onboarding activities for new Marketplace vendors.
• Guide partners through onboarding requirements, technical reviews, security assessments, legal processes, and launch readiness activities.
• Maintain onboarding documentation, templates, processes, and partner resources.
• Ensure vendors understand Marketplace policies, standards, and operational expectations.

Vendor Relationship Management

• Serve as the primary day-to-day contact for Marketplace vendors.
• Develop strong working relationships with partner organizations and key stakeholders.
• Respond to vendor inquiries and facilitate issue resolution through appropriate internal teams.
• Monitor partner health and identify opportunities to improve engagement and collaboration.

Quarterly Business Reviews & Success Management

• Plan, coordinate, and facilitate Quarterly Business Reviews (QBRs) with Marketplace partners.
• Track agreed-upon actions, risks, opportunities, and commitments.
• Gather and share performance insights with partners and internal stakeholders.
• Support joint planning activities and partner success initiatives.

Marketplace Operations & Governance

• Manage partner records, contracts, renewal tracking, program documentation, and operational processes.
• Support marketplace governance activities, policy compliance, and vendor lifecycle management.
• Ensure partner information remains accurate across internal systems and documentation.
• Coordinate annual reviews and operational assessments for existing vendors.

Cross-Functional Coordination

• Partner closely with Product Managers, Technical Product Managers, Development teams, Architecture, Support, Finance, Marketing, Legal, and Revenue Operations.
• Coordinate activities required to launch, maintain, and evolve Marketplace integrations.
• Facilitate internal alignment when vendor requests, issues, or opportunities arise.
• Track cross-functional action items and ensure timely follow-through.

Program Reporting & Metrics

• Maintain Marketplace operational KPIs and reporting.
• Track onboarding progress, vendor engagement, launch readiness, partner activity, and program health metrics.
• Prepare regular status updates for Product leadership.
• Identify operational bottlenecks and recommend process improvements.

Additional Duties and Expectations:

• Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
• Contribute to the organization’s positive image both internally and externally,
• Perform other duties consistent with the position, as reasonably directed by your manager.

Qualifications

Required

• Bachelor's degree or equivalent practical experience in Business, Technology, Healthcare, Operations, Project Management, or a related field.
• 3+ years of experience in partner management, customer success, account management, program management, operations, product operations, or a related role.
• Experience coordinating cross-functional initiatives involving multiple stakeholders.
• Strong organizational and project coordination skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and stakeholders simultaneously.
• Experience building and maintaining business relationships.
• Proficiency with common business systems such as CRM platforms, project management tools, and productivity software.

Preferred

• Experience working with SaaS products, platforms, APIs, or technology partnerships.
• Experience managing vendor onboarding, partner programs, or marketplace ecosystems.
• Familiarity with healthcare technology or digital health environments.
• Understanding of software integrations and partner implementation processes.
• Experience using Salesforce, Jira, Confluence, or similar systems.
• Exposure to contract administration, vendor governance, or business review processes.

Compensation and Logistics

• Base salary, variable bonus established at the corporate level, competitive benefits package
  • Hiring Range: $80,000 - $110,000 annual
  • Final pay for this position may depend on candidate knowledge, skills, experience, and location
• Flexible remote work model, or hybrid if residing in the Okanagan, BC area
• Mission-driven company with real impact on Canadian Healthcare delivery
• Collaborative and inclusive team environment