Master Educator

Job Title: Master Educator

Location: In-Office/Hybrid - Ottawa

About Us

Bushbalm is The Bikini Line Skincare Experts, on a mission to be the go-to solution for ingrown hairs, dark spots, and razor bumps—everywhere on the body. We create effective, results-driven products that help people feel confident in their skin, from the bikini line to underarms and beyond.

Born in Ottawa, ON, we’ve grown from a bold idea to one of the city’s most exciting startups—securing a deal on Dragons’ Den and ranking among Ottawa’s fastest-growing companies. With a powerhouse eCommerce presence, a rapidly expanding retail footprint, and a strong network of waxing professionals, we’re disrupting the skincare industry in a big way. At Bushbalm, you’ll join a fast-moving, passionate team where innovation, collaboration, and career growth go hand in hand. If you're ready to make an impact, we’d love to meet you!

Why Join Bushbalm?

• Be part of a rapidly growing and innovative skincare brand making waves in the beauty industry.
• Work in a collaborative and fun environment that values creativity and fresh ideas.
• Gain strong opportunities for career growth and professional development.
• Help expand a brand that is available in Ulta Beauty locations nationwide and 27,000+ waxing salons.

About the Role

The Master Educator will represent Bushbalm as senior educator for our PRO Customers. This newly created role will be focused on the delivery of live and video education, focused on Bushbalm PRO product knowledge and techniques. As an experienced wax hair removal esthetician, the Master Educator will also serve as Subject Matter Expert for the Education team and cross-functionally across Bushbalm. You bring a passion for delivering engaging, impactful education that drives performance and helps estheticians thrive in their businesses. This is an Ottawa region based role. Travel time will be approximately 25%.

In this Role You Will

Education Delivery

• Conduct hands-on demos and masterclasses at industry and company events across North America
• Record video for education assets in Head Office Service Room
• Deliver webinars and moderate virtual events as needed
• Co-facilitate Key Account trainings
• Deliver Bushbalm new hire product onboarding
• Deliver internal product-related workshops for Customer-facing team members
• Evaluate submissions for assessed courses (e.g., certifications)

Education Content Creation

• Create social media content and ads with Marketing as the educational face of Bushbalm
• Collaborate with Education team on curriculum, script writing, and session planning
• Curate and validate educational content including skin physiology, product application techniques, and aftercare
• Collaborate on update of education content in asset library

Subject Matter Expert Consultation

• Liaise cross-functionally on FAQ, product planning, and educational product messaging
• Consult with in-house estheticians on education delivery best practices and signature demonstration methods
• Liaise with Bushbalm’s PRO esthetician community, gathering insights and education opportunities

Who You Are

• 5+ years as Licensed Esthetician or equivalent professional hair removal experience (including waxing)
• 5+ years of experience in training within the beauty, skincare, or professional spa industry
• Ability to travel internationally
• Able to communicate complex content simply, to optimize learner knowledge retention and application
• Charisma and natural ability to work in front of a camera or in front of large audiences
• Familiar with use of education delivery platforms including LMS, Intranet, TikTOK, YouTube and other social media
• Technically proficient with esthetic equipment, mobile broadcasting, presentation software, and video conferencing tools
• Solopreneur, franchise or B2B experience an asset

Project work required if candidate is shortlisted:

Only successful candidates will be asked to submit a recording of them demonstrating a segment of a wax service and to deliver a short product training live in an additional interview with leadership. More details will be provided on how to complete the assignment after first interviews have been completed.

Perks and Benefits

• Competitive salary and comprehensive benefits package.
• Flexible work environment (hybrid options where applicable).
• Health and wellness benefits, including a lifestyle spending account.
• Professional development opportunities to support career growth.
• Free access to our award-winning products.
• Inclusive and dynamic company culture with team-building events.

Join us in redefining body care and making an impact in the beauty industry!

At Bushbalm, we believe in a people-first hiring experience. We do not use artificial intelligence (AI) to screen, evaluate, rank, or make decisions about candidates at any stage of our recruitment process. All applications are reviewed by members of our hiring team, and hiring decisions are made by people based on each candidate's qualifications, experience, and overall fit for the role. We are committed to providing a fair and transparent recruitment experience for every applicant.

Bushbalm is committed to fostering an inclusive, accessible workplace where all employees and applicants are treated with dignity and respect. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process. If you require accommodation during the hiring process, please notify us and we will work with you to meet your accessibility needs.