Medevac Program Coordinator

Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout, Timmins, Thunder Bay, and Toronto Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.

We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.

Position Summary

Reporting to the Director of Medevac Services, the Medevac Program Coordinator is responsible to provide support and expertise to the day-to-day logistics of all operational and medical aspects for the Medevac department. The role is to set the team up for operational success and the highest standard of patient care.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• Strong attention to detail and accuracy is imperative
• High level of respect, understanding and regard for First Nations communities
• Able to build and maintain lasting relationships with all departments, business partners and customers
• Superior time management skills, multitasking skills and the ability to prioritize tasks
• High level of integrity, confidentiality and accountability
• Able to deal with confidential information and documentation with discretion, sensitivity and tact
• Able to handle stressful situations in a calm and effective manner
• Customer service oriented with a commitment to exceptional service
• Strong attention to detail
• Work well under pressure and exercise tact and patience when dealing with both employees and customers

Key Responsibilities and Accountabilities

• Collaborate with the Director of Medevac Services to maintain, organize and order medevac equipment and department supplies, e.g. base supplies, medical supply room/inventory, supply shortages, required minimums, expiry dates.
• Manage equipment preventive maintenance requirements and repairs.
• Research of new medical equipment, supplies and vendors.
• Maintain/manage medevac residences, including schedule, supplies and maintenance of the Northern/Winnipeg residences.
• Arrange all commuting AMS and pilot commercial flights and hotels for rotational shifts.
• Facilitate training events, including booking training rooms, food and equipment.
• Willing to obtain CPR and First Aid Instructor certificate and provide training for pilots, PCP and AMS and other departments as required.
• Willing to obtain Respirator Fit Testing Trainer certificate to perform respirator fit testing for pilots and AMS.
• Possible willing to obtain and assist with coverage for Medevac Flight Follower position.
• Assist Medevac Flight Follower with invoicing and other duties, as required.
• Maintain organization and storage of all Patient Care Records and provide administration duties for electronic patient care reporting program, including maintaining staff credentials.
• Audits as departmentally required.
• Maintain organization of vaccine documentation and assist with administration duties for clinics.
• Reconcile monthly expenses for the Director of Medevac Services, including reconciling corporate credit card.
• Provide assistance in maintaining detailed records of PCP and AMS training records.
• Prepare monthly reports for delays (ground transfer, Cath lab), medevac trips for community allotments, cancelled trips, other reports as required.
• Submit Other Than Air Ambulance (OTAA) statistics to MB Health.
• Verify and submit monthly trip counts for statistics and payroll.
• Verify Shared Health minimum billing threshold is met for each day.
• Verify that all invoices have been processed in invoicing software (no trips outstanding or missed).
• Monthly statement review for customer accounts – managing rejected invoices and investigating outstanding invoices.
• Manage fuel pricing updates and seasonal rate changes in invoicing software, including airport fees.
• Maintain and track retention programs for pilots and AMS.
• Enter payroll data for Director of Medevac Services to approve – shifts, per diems, trip wages, OT, medical/personal days, etc.
• Complete forms and gather required information for annual Air Emergency Medical Response System Licence renewal.
• Actively participate in the Company’s Safety Management System.
• Perform additional duties as assigned.

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Post-secondary education in a medical field preferred
• 2-3 years of invoicing/accounting experience
• Previous experience using an invoicing software (Skyline preferred)
• Previous customer service experience
• Previous operational experience
• Must possess a valid driver’s licence
• Experience using Microsoft Office Suite (Outlook, Excel, Word)\
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Work performed primarily in an office environment
• Manual dexterity required to use desktop computer and telephone
• Physical location of position is only accessible via a flight of stairs
• Able to lift and carry up to 50lbs
• Work performed in multiple environments; contact with staff and, the general public, and vendors
• Able to attend offsite work events as required (e.g. base audits)

Perimeter Aviation’s hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.

We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.

Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.