Medical Office Assistant

Albert and Parliament Primary Health Care Centre in Regina, SK, is seeking a Temporary Full-time Medical Office Assistant (MOA) to join its multidisciplinary healthcare team. Reporting to the HR & Operations Manager, the successful candidate will support the daily administrative and clinical operations of the clinic, helping ensure efficient patient flow and a positive patient experience. Key responsibilities will include managing appointments and patient inquiries, maintaining accurate electronic medical records, coordinating referrals and follow-up appointments, preparing examination rooms, and providing administrative and clinical support to physicians and other healthcare professionals.

This position is part of a newly developed Innovation Fund initiative between the Government of Saskatchewan and medical clinics across the province. The position is temporary until March 31, 2028, with the possibility of extension, subject to funding availability and operational needs.

If you have medical office training, strong administrative skills, and a passion for supporting quality primary healthcare, this opportunity at Albert and Parliament Primary Health Care Centre may be for you!

Responsibilities:

• Perform reception duties, including answering telephone calls, managing voicemail, scheduling appointments, registering patients, and supporting efficient patient flow.

• Respond to patient inquiries professionally and efficiently, helping manage high volumes of calls and administrative requests.

• Update and maintain accurate patient demographics, contact information, billing details, and medical records within the clinic's electronic medical record (EMR) system.

• Use Accuro EMR to document patient interactions, manage assigned tasks, maintain records, and support effective communication among members of the healthcare team.

• Prepare examination and treatment rooms, ensuring they are clean, organized, and ready for patient appointments.

• Escort patients to examination rooms and assist with rooming procedures as required.

• Provide administrative and clinical support to physicians and nurses during minor procedures, including acting as a chaperone when required.

• Prepare, process, and send referrals, requisitions, and other medical correspondence as directed by the healthcare team.

• Coordinate referral management by tracking specialist responses, monitoring outstanding referrals, and arranging follow-up appointments as needed.

• Sort, file, scan, and maintain medical documentation, including incoming and outgoing mail, faxes, and electronic correspondence.

• Assist with collecting urine samples and performing basic urinalysis when requested and appropriately trained.

• Support immunization and injection clinics through preparation, documentation, and other assigned administrative tasks.

• Contact patients regarding normal laboratory or diagnostic test results as instructed by physicians and in accordance with clinic protocols.

• Process payments for uninsured services, maintain accurate payment records, and assist with reconciliations as required.

• Maintain adequate office and medical supplies, monitor inventory levels, and assist with ordering and organizing supplies.

• Clean and disinfect equipment and treatment areas in accordance with established infection prevention and control procedures.

• Protect patient confidentiality and ensure the secure handling of personal health information in compliance with applicable privacy legislation, including Saskatchewan's Health Information Protection Act (HIPA), and clinic policies.

• Collaborate with physicians, nurses, and other healthcare team members to support coordinated, patient-centred care and efficient clinic operations.

• Perform other related duties as assigned to support the effective delivery of primary healthcare services.

Qualifications:

• Grade 12 diploma or equivalent.

• Completion of a recognized Medical Office Assistant program or equivalent training.

• Six months to two years of experience in a medical office or healthcare setting is considered an asset.

• Experience using Accuro EMR, particularly in a Saskatchewan healthcare setting, is a strong asset.

• Previous experience in family medicine, primary healthcare, or a multidisciplinary medical clinic is preferred.

• Strong computer skills, including proficiency in Microsoft Office applications and electronic documentation systems.

• Excellent verbal and written English communication skills, with the ability to interact professionally and compassionately with patients, families, and healthcare professionals.

• Strong organizational and time management skills, with the ability to prioritize competing demands and maintain accuracy in a busy clinical environment.

• Demonstrated attention to detail, professionalism, discretion, and commitment to protecting confidential patient information.

• Ability to manage high volumes of telephone calls, patient inquiries, and administrative tasks while maintaining a courteous and patient-focused approach.

• Ability to work independently and collaboratively as part of a multidisciplinary healthcare team.

• Strong problem-solving skills, adaptability, and the ability to remain calm and effective in a fast-paced, high-pressure environment.

• Knowledge of medical terminology, referral processes, medical billing, and clinical office procedures is an asset.

• Current Basic Life Support (BLS) or CPR certification is considered an asset.

• Willingness and ability to perform assigned clinical support duties in accordance with clinic protocols, training, and applicable infection prevention and control requirements.

If you are passionate about supporting patient-centred primary healthcare and contributing to the smooth and efficient operation of a multidisciplinary clinic, this opportunity at Albert and Parliament Primary Health Care Centre may be the right fit for you!

We appreciate your interest; however, only successful applicants who are legally authorized to work in Canada will be contacted.

OPEN DATE: October 15, 2026

CLOSE DATE: November 2, 2026