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Posted 9 days ago

Medical office assistant, mental health and substance use services

@ Fraser Health Authority

View all jobs Website

Surrey, British Columbia

$27.26–$29.16/hr1+ years experience
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SIGNALS

Overview

Fraser Health Authority is hiring a Medical Office Assistant for mental health and substance use services in British Columbia. The role combines reception, client intake, medical typing, records management and clinical support tasks within an integrated administrative team. Pay is CAD $27.26 to $29.16 per hour.

Pay:

$27.26–$29.16 an hour

Responsibilities:

  • Reception, phone and visitor services
  • Client intake, referrals and appointment scheduling
  • Typing and transcribing medical and general documents
  • Records filing, confidentiality and FOI requests
  • Clinical support such as room setup and routine measurements

Requirements summary:

  • Grade 12 and Medical Office Certificate
  • One year of recent related experience or equivalent
  • Typing speed of 45 wpm
  • Knowledge of medical terminology
  • Strong verbal and written communication
  • Ability to work independently and in a team

Tools & skills

Word-processing softwareComputerized client information systemsMulti-line switchboardPhotocopierFax machineShredderAutoclavePayroll system
Source and dates

Job-board feed · jobillico

Employer posting date
2026-10-28
First seen by our source
2026-10-29
Source record updated
2026-10-29

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentAdministrative
Experience1+ years
Travelair: none · ground: minimal
Work settingOffice, Hospital or clinic
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certificationsMedical Office Certificate
Driver’s licencepreferred
EducationHigh school (required)
Fields of studyMedical office administration

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Fraser Health Authority

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

The ❤️ of health care from Burnaby to Boston Bar on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations, and is home to 32 First Nations within the territories of the Fraser Salish region.

LinkedIn followers
92,159
People associated on LinkedIn
15,792
Reported office locations
  • 13450 102 Avenue, Surrey, BC V3T 0H1, CA
  • 32900 Marshall Road, Abbotsford, BC V2S 0C2, CA
  • 3935 Kindcaid Street, Burnaby, BC V5G 2X6, CA
  • 45600 Menholm Road, Chilliwack, BC V2P 1P7, CA
  • 5800 Mountain View Boulevard, Delta, BC V4K 3V6, CA
  • 475 Guildford Way, Port Moody, British Columbia V3H 3W9, CA
  • 1275 7th Ave, Hope, British Columbia V0X 1L4, CA
  • 9750 140th St, Surrey, British Columbia V3R 3G2, CA
  • 22051 Fraser Hwy, Langley, British Columbia V3A 4H4, CA
  • 11666 Laity St, Maple Ridge, British Columbia V2X 5A3, CA
  • 7324 Hurd St, Mission, British Columbia V2V 3H5, CA
  • 15521 Russell Ave, White Rock, British Columbia V4B 2R4, CA
  • 330 E Columbia St, New Westminster, British Columbia V3L 3W7, CA
  • 13750 96 Ave, Surrey, British Columbia V3V 1Z2, CA
Business categories
  • Health Diagnostics
  • Hospital
  • Health Care
  • Mental Health
Other recorded names
  • Fraser Health
  • Fraser Health Authority
Specialties
  • public health care
  • acute and community
  • mental health and substance use
  • home and community care
  • residential care
  • surgery
  • emergency care and trauma
  • labour and delivery
  • NICU
  • and environmental health
Profile identifies a recruitment agency
No
Reported total investment
24,030

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

The ❤️ of health care from Burnaby to Boston Bar on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations, and is home to 32 First Nations within the territories of the Fraser Salish region.

FieldValue
IndustryHospitals and Health Care
Company size10,001+ employees
HeadquartersSurrey, BC
Organization typeGovernment Agency
Year founded2001
Specialtiespublic health careacute and communitymental health and substance usehome and community careresidential caresurgeryemergency care and traumalabour and deliveryNICUand environmental health
Open jobs on Jobsy4,064
LinkedInView page
Job description
Salary

The salary range for this position is CAD $27.26 - $29.16 / hour
Job Summary

Curious to learn what it’s like to work here? Connect with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

If you're ready to join a team dedicated to providing care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them on their journey to recovery.

To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU

Take the next step and apply so we can continue the conversation with you.


Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families, the Medical Office Assistant works as part of an integrated administrative team by performing a variety of medical office assistant and clerical duties including supporting clinical staff in a variety of clinical functions, word processing, scheduling, physician billing, data entry, composing and signing correspondence, typing medical and legal reports and documents from notes and/or recording devices. Answers general and specific inquiries related to programs and services from clients, physicians, staff and the public. Assists physicians and/ or clinicians with the smooth operation and flow for patient/client/resident visits and care.
Responsibilities

  • Provides reception services by performing duties such as operating a multi-line switchboard or phone, answering/directing incoming calls for staff, taking messages, answering routine inquiries and providing information of a general nature, receiving visitors, and determining when an issue or emergent situation requires escalation to the supervisor or to other areas as appropriate.
  • Assists with client intake by performing duties such as receiving referrals, scheduling and confirming client appointments, obtaining client information, completing required documentation in client information systems and maintaining waiting lists, and arranging for transportation as required.
  • Types material such as correspondence, reports, and documents utilizing various word-processing software and computerized systems by performing functions such as inputting client information, maintaining registers, and typing handwritten or general instruction and transcribing. Prepares various informational/resource packages by updating content, photocopying and collating packages/brochures for distribution to the patient and/or family. Keeps facility manuals and reference materials current by filing updates, revisions and additions.
  • Provides support in clinical settings by performing duties such as escorting clients to examination rooms, ensuring appropriate instruments, procedures trays or other supplies are set up for physician/clinician; and maintains examination rooms and instruments utilizing principles of aseptic techniques and infection control by following established guidelines.
  • Cleans and sterilizes medical equipment and instruments in accordance with established procedures by performing duties such as preparing and changing solutions, washing and drying instruments, preparing and wrapping instruments and dressings for autoclaving, and operating and cleaning autoclave machines.
  • Under the direction of a physician/ clinician, conducts routine measurements such as weight, urinalysis, and reports results to physician/ clinician.
  • Delivers and disposes of supplies, biologicals, materials, and equipment by performing duties such as packaging and arranging for pickup, delivery and transporting.
  • Collects data from various sources, enters data into computerized systems and ensures data is kept up to date. Gathers, compiles, and retrieves information as required and prints related reports.
  • Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality for a variety of records such as correspondence, reports, minutes, directories, and personnel information by performing duties such as creating and labeling files, developing forms, indexing materials and filing.
  • Receives and logs Freedom of Information Requests and Consent for Release of Information Requests; forwards requests to appropriate staff and maintains related records.
  • Processes incoming and outgoing mail, faxes, reports/records, and internal and courier documents by performing duties such as receiving, recording, date stamping, sorting and distributing mail to appropriate personnel and preparing outgoing mail for pickup as required. Signs for receipt of packages and shipments.
  • Arranges meetings/special functions as directed, by performing duties such as booking meeting rooms, arranging catering, contacting appropriate personnel, sending invitations, typing and circulating notices and/or agendas from written drafts, and recording and distributing minutes.
  • Maintains levels of stationary, office supplies, and resources according to pre-determined levels by placing purchase orders, receiving supplies, checking invoices against orders and goods received, stores and distributes supplies, and contacts suppliers to obtain and/or provide general information.
  • Operates office equipment such as photocopiers, shredders, and fax machines and carries out minor maintenance such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refers further maintenance required to Supervisor.
  • Assists with timekeeping functions as required, by methods such as gathering hours worked, coding hours into payroll system and forwarding to Payroll upon approval. Reviews verification reports, identifies discrepancies and answers inquiries from staff.
  • Performs general staffing functions as required, such as calling in relief staff from pre-established lists, assisting with the maintenance of staffing schedules and booking of casual staff.
  • Coordinates off-site storage of records and archives by performing duties such as maintaining databases of off-site file storage, completing necessary paperwork, arranging for records to be shipped to off-site storage, and assisting staff with retrieval, filing and purging of files as required.
  • Maintains a petty cash account as required, such as receiving, recording, checking and balancing cash collections, and receiving and issuing receipts in designated areas.
  • Contacts manager or supervisor and informs of building maintenance and repair requirements as required.
  • Performs other related duties as assigned.

    • Qualifications

    Education, Training and Experience

    Grade 12, Medical Office Certificate plus one year of recent related experience or an equivalent combination of education training and experience.May be required to hold valid BC Driver’s License and access to a vehicle. Skills & Abilities
    • Ability to communicate effectively, both verbally and in writing.
    • Ability to work independently and in cooperation with others.
    • Ability to organize and prioritize.
    • Ability to establish and maintain rapport with clients.
    • Ability to type 45 wpm.
    • Business writing skills.
    • Knowledge of general office procedures.
    • Knowledge of medical terminology.
    • Ability to operate related equipment.
    • Physical ability to carry out the duties of the position.

    About Fraser Health

    Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

    People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

    We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

    Together, we are the heart of health care.

    Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

    Protect yourself from recruitment and employment scams.

    We are aware of suspected fraudulent recruitment activity involving individuals impersonating Fraser Health recruiters or representatives. Fraser Health will never ask candidates or jobseekers for money, fees, gift cards or equipment purchases at any stage of the recruitment process.

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