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Posted 28 days ago

Member Concierge I

@ LTFOPCOCAN LTF Club Operations Company Canada, Inc.

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Ajax, Ontario

$17.60–$20.50/hrFull-time1+ years experience
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Overview

LTFOPCOCAN LTF Club Operations Company Canada is hiring a full-time Member Concierge I at a Life Time club to greet members and guests and handle their calls and account needs. The work centres on hospitality, explaining club programs, events, pricing and policies, and helping members with transactions. Pay is hourly from $17.60 to $20.50, with a minimum of 15 hours per week and a fully subsidized membership.

Pay:

$17.60–$20.50 an hour

Responsibilities:

  • First point of contact for members and guests
  • Receive and handle incoming phone calls
  • Educate members on programs, events, pricing and policies
  • Assist with transactions and account changes
  • Build relationships through hospitality

Requirements summary:

  • Minimum 6 months service or reception experience
  • Concierge Certification completed on hire
  • Good verbal communication
  • Ability to stand for 4 hours at a time
  • Minimum 15 hours per week

Tools & skills

Customer serviceCommunication skills

Benefits mentioned

Health insuranceLife insuranceRetirement planPaid time off
Source and dates

Employer career site / ATS feed · workday

Employer posting date
2026-10-09
First seen by our source
2026-10-10
Source record updated
2026-11-05

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Hours per week15
Travelair: none · ground: none
Work settingClient sites
PositionMostly standing
Physical demandsphysical low · computer moderate
LanguagesEnglish
Licences & certificationsConcierge Certification
EducationHigh school (preferred)
Perks mentionedGenerous paid time off, Retirement plan, Employee discount, Paid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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LTFOPCOCAN LTF Club Operations Company Canada, Inc.

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Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

  • Operates as first point of contact for members and guests
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Assists members with transactions and general account changes

Position Requirements

  • Minimum of 6 months service/reception experience
  • Complete Concierge Certification upon hire
  • Must work a minimum of 15 hours per week
  • Commitment to serve others
  • Effective communication skills
  • Passion for living a healthy way of life
  • Ability to multi-task and deliver high quality customer service in a fast-paced environment
  • Must have good verbal communication
  • Must be able to stand for 4 hours at a time

​

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​ Preferred Requirements

  • HS graduate or equivalent preferred

Benefits

All team members receive the following benefits while working for Life Time:

  • A fully subsidized membership

  • Discounts on Life Time products and services

  • Registered Retirement Savings Plan (RRSP) with company discretionary match

  • Training and professional development

  • Paid time off where required by law

Full-time Team Members are eligible for additional benefits, including:

  • Extended Healthcare coverage

  • Life insurance

  • Adoption assistance

Pay

This is an hourly position with wages starting at $17.60 and pays up to $20.50, based on experience and qualifications.

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Life Time may use artificial intelligence to screen, assess, or select candidates for this position.

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