Posted 2 months ago
Member Experience Associate
@ Movati
Guelph, Ontario
Overview
Movati is hiring a full-time Member Experience Associate for its athletic clubs in Ontario, paid $17.95 to $23.00 per hour. The role handles member concerns, provides customer service in the cafe and pro-shop, handles sales transactions, completes administrative tasks, and supports club events. Current CPR and First Aid are required.
Pay:
$17.95–$23 an hour
Responsibilities:
- Resolve member concerns and escalate serious issues
- Provide customer service in cafe and pro-shop
- Complete cleaning duties safely and on time
- Process all sales transactions
- Complete administrative tasks
Requirements summary:
- Current CPR and First Aid required
- 1+ years customer service experience is an asset
- High school diploma or equivalent is an asset
- Customer service workshops or certifications strongly preferred
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-21
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store, Client sites |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Licences & certifications | CPR, First Aid |
| Education | High school (preferred) |
| Perks mentioned | Flexible hours, Paid training, Uniform provided |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Movati
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Join The Movement!
Full company description
At MOVATI Athletic, we redefine what it means to move, feel, and live well. We promise to deliver an exceptional fitness experience for our members, where everyone who walks through our doors feels welcome, feels comfortable, and feels healthy. Who We Are Founded in 1997, MOVATI Athletic has grown to 18 clubs across Ontario and Alberta, and we’re just getting started. As one of Canada’s leading premium fitness brands, we blend luxury, performance, and community to deliver an experience that goes beyond the gym. Our People With over 2,000 passionate team members, our people are what make MOVATI come alive. From our expert trainers and energetic instructors to our welcoming front desk and café teams, every role plays a part in creating the vibrant, inclusive atmosphere our members love. We don’t just work here, we live and breathe wellness. Join The Movement Enjoy premium perks, complimentary membership access, and continuous learning opportunities that fuel both your personal and professional growth. At MOVATI, you’re not just building a career, you’re shaping the future of fitness.
- LinkedIn followers
- 9,510
- People associated on LinkedIn
- 979
- Reported office locations
- 295 The West Mall, Suite 410, Toronto, Ontario M9C 4Z4, CA
- Business categories
- Lifestyle
- Health Care
- Fitness
- Other recorded names
- Movati
- MOVATI Athletic
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At MOVATI Athletic, we redefine what it means to move, feel, and live well. We promise to deliver an exceptional fitness experience for our members, where everyone who walks through our doors feels welcome, feels comfortable, and feels healthy. Who We Are Founded in 1997, MOVATI Athletic has grown to 18 clubs across Ontario and Alberta, and we’re just getting started. As one of Canada’s leading premium fitness…
| Field | Value |
|---|---|
| Industry | Wellness and Fitness Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Partnership |
| Year founded | 1997 |
| Open jobs on Jobsy | 90 |
| View page |
Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.
We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!
In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.
We’ve got so much more we want to tell you, so here it goes:
Role
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
- Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
- Provide exceptional customer service to retail operations (cafe and pro-shop)
- Ensure cleaning duties are completed and maintained in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
- Responsible for all sales transactions
- Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
- Assists with member experience events throughout the club as needed
Ontario: Hourly wage range: $17.95 - $23.00/hour.
- The posting is for an existing, currently open position.
The compensation will be determined based on experience, skills set, education and training, and other organizational needs.
Qualifications
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment
Perks
We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.
Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome, feel comfortable, and feel healthy.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***
Click that button and apply now!
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