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Posted 22 days ago

Member Service Centre Representative (Part-Time)

@ FirstOntario Credit Union

St. Catharines, Ontario

Part-time3+ years experience
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Overview

FirstOntario Credit Union is hiring a part-time Member Service Centre Representative to handle member calls. The role combines transactional sales and service over the phone with referrals to other staff. The posting offers a hybrid work environment and a range of benefits, including a pension plan and professional development funding.

Responsibilities:

  • Handle member phone calls with prompt, courteous service
  • Perform transactional sales and service
  • Proactively assist members and refer them to other staff
  • Complete operational accountabilities efficiently

Requirements summary:

  • Grade 12 or equivalent
  • 3 years office, credit union or bank cash experience

Tools & skills

Benefits mentioned

Health insuranceRetirement planEmployee assistance
Source and dates

Source type not verified · prevue

Employer posting date
2026-10-15
First seen by our source
2026-10-16
Source record updated
2026-10-16

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience3+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationHigh school (required)
Perks mentionedRetirement plan, Wellness

Summary and details written by AI from the posting; the employer’s posting is the authority.

FirstOntario Credit Union

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

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Full company description

When you do your everyday transactions, borrowing and investing with FirstOntario, you’re not just a member, you’re an owner. By joining FirstOntario, you become part of a special kind of organization – one that shares its profits and decision-making with the people who use its services. With FirstOntario, you have a relationship with decision-makers from your own community, and you have a say in how we’re governed. Today, FirstOntario Credit Union serves more than 115,000 Members with a full suite of banking products and has 29 locations serving 14 communities within the Hamilton, Halton, Niagara, Haldimand/Norfolk and Oxford regions.

LinkedIn followers
11,946
People associated on LinkedIn
594
Reported office locations
  • 970 S Service Rd, Hamilton, ON L8E 6A2, CA
Other recorded names
  • FirstOntario Credit Union
Profile identifies a recruitment agency
No

When you do your everyday transactions, borrowing and investing with FirstOntario, you’re not just a member, you’re an owner. By joining FirstOntario, you become part of a special kind of organization – one that shares its profits and decision-making with the people who use its services. With FirstOntario, you have a relationship with decision-makers from your own community, and you have a say in how we’re…

FieldValue
IndustryBanking
Company size201-500 employees
HeadquartersHamilton, ON
Organization typePrivately Held
Year founded1939
Open jobs on Jobsy25
LinkedInView page
Job description

Why FirstOntario?

  • Competitive compensation packages
  • Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
  • Enhanced mental health benefits through SunLife and TELUS Health
  • Exclusive banking benefits
  • Up to $1000 per year towards professional development
  • Pension Plan
  • Hybrid work environment
  • Company-wide Employee Volunteer program (Blue Wave Program)
  • Employee and Family Assistance Program

Job Overview

Primary Duties and Responsibilities

Provide prompt, efficient and courteous transactional sales and service to members over the phone. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below.

Job Specifications and Technical Requirements

  • Grade 12 or equivalent
  • 3 years office, credit union / bank cash experience

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

This position is for an existing vacancy.

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