Posted 22 days ago
Member Service Centre Representative (Part-Time)
@ FirstOntario Credit Union
St. Catharines, Ontario
Overview
FirstOntario Credit Union is hiring a part-time Member Service Centre Representative to handle member calls. The role combines transactional sales and service over the phone with referrals to other staff. The posting offers a hybrid work environment and a range of benefits, including a pension plan and professional development funding.
Responsibilities:
- Handle member phone calls with prompt, courteous service
- Perform transactional sales and service
- Proactively assist members and refer them to other staff
- Complete operational accountabilities efficiently
Requirements summary:
- Grade 12 or equivalent
- 3 years office, credit union or bank cash experience
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · prevue
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FirstOntario Credit Union
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
When you do your everyday transactions, borrowing and investing with FirstOntario, you’re not just a member, you’re an owner. By joining FirstOntario, you become part of a special kind of organization – one that shares its profits and decision-making with the people who use its services. With FirstOntario, you have a relationship with decision-makers from your own community, and you have a say in how we’re governed. Today, FirstOntario Credit Union serves more than 115,000 Members with a full suite of banking products and has 29 locations serving 14 communities within the Hamilton, Halton, Niagara, Haldimand/Norfolk and Oxford regions.
- LinkedIn followers
- 11,946
- People associated on LinkedIn
- 594
- Reported office locations
- 970 S Service Rd, Hamilton, ON L8E 6A2, CA
- Other recorded names
- FirstOntario Credit Union
- Profile identifies a recruitment agency
- No
When you do your everyday transactions, borrowing and investing with FirstOntario, you’re not just a member, you’re an owner. By joining FirstOntario, you become part of a special kind of organization – one that shares its profits and decision-making with the people who use its services. With FirstOntario, you have a relationship with decision-makers from your own community, and you have a say in how we’re…
| Field | Value |
|---|---|
| Industry | Banking |
| Company size | 201-500 employees |
| Headquarters | Hamilton, ON |
| Organization type | Privately Held |
| Year founded | 1939 |
| Open jobs on Jobsy | 25 |
| View page |
Why FirstOntario?
- Competitive compensation packages
- Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
- Enhanced mental health benefits through SunLife and TELUS Health
- Exclusive banking benefits
- Up to $1000 per year towards professional development
- Pension Plan
- Hybrid work environment
- Company-wide Employee Volunteer program (Blue Wave Program)
- Employee and Family Assistance Program
Job Overview
Primary Duties and Responsibilities
Provide prompt, efficient and courteous transactional sales and service to members over the phone. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below.
Job Specifications and Technical Requirements
- Grade 12 or equivalent
- 3 years office, credit union / bank cash experience
Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.
This position is for an existing vacancy.
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