Posted 10 days ago
Member Service Representative II
@ Sunrise Credit Union
Deloraine, Manitoba
Overview
Sunrise Credit Union is hiring a Member Service Representative II in Deloraine, MB, full time. The role handles member inquiries, processes cash and routine transactions, reconciles accounts and cash, and refers cross-sell opportunities to other staff. Applicants need three years of cash experience or an equivalent mix of education and experience.
Responsibilities:
- Maintain cash drawer and reconcile daily cash holdings
- Process deposits, withdrawals, transfers and loan payments
- Respond to member inquiries in person and by phone
- Set up online banking and monitor for fraud
- Manage member records in Salesforce
Requirements summary:
- Three years' cash experience or equivalent education and experience
- Grade 12 minimum; post-secondary preferred
- Ability to balance cash and reconcile accounts
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sunrise Credit Union
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Building a brighter future together
Full company description
We are a member owned community focused organization dedicated to providing personalized competitive financial services to benefit our members and communities. Vision: To provide full services, pursue community growth, assist youth, members and others in achieving goals and dreams through innovation, flexibility and leadership. Values: Integrity, Honesty, Cooperative Philosophy, Respect, Fairness, Empathy, Trust, Loyalty Courage, Optimism
- LinkedIn followers
- 1,203
- People associated on LinkedIn
- 130
- Reported office locations
- 2305 Victoria Avenue, Brandon, Manitoba R7B 4H7, CA
- Business categories
- Wealth Management
- Banking
- Lending
- Financial Services
- Other recorded names
- Sunrise Credit Union
- Specialties
- Banking Services
- Wealth Management Services
- and Lending Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are a member owned community focused organization dedicated to providing personalized competitive financial services to benefit our members and communities. Vision: To provide full services, pursue community growth, assist youth, members and others in achieving goals and dreams through innovation, flexibility and leadership. Values: Integrity, Honesty, Cooperative Philosophy, Respect, Fairness, Empathy, Trust…
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 51-200 employees |
| Headquarters | Brandon, Manitoba |
| Organization type | Public Company |
| Year founded | 2008 |
| Specialties | Banking ServicesWealth Management Servicesand Lending Services |
| Open jobs on Jobsy | 17 |
| View page |
Title: Member Service Representative II
Position Close Date: November 10, 2026
Location: Deloraine, MB
The position is responsible for responding to member client inquiries and taking action to reconcile discrepancies in records and accounts. Routinely receives and pays cash or other negotiable items, is responsible for custody, balancing and security of cash, maintains assigned cash limits and balancing of daily transactions. Performs a variety of routine accounting functions including the reconciliation or balancing of subsidiary ledgers and general ledger reports. The position responds to member client inquiries on all branch products and services and identifies opportunities to cross sell or refer sales opportunities to other staff.
Responsibilities:
- Maintain custody of cash drawer and daily cash holdings and reconcile cash on hand.
- Receives cash and cheques for deposit, verifies amounts and examines cheques for endorsement and processes transactions.
- Cash cheques and withdrawal receipts within discretionary limit, paying out money after verifying signature and checking for coverage.
- Process other transactions as requested by member clients including transfers, utility payments and loan payments.
- Assist members with more complex financial inquiries and/or problems such as certification of cheques, setting up stop payments and holds.
- Order/process personalized cheques.
- Identify opportunities to promote, up-sell or cross-sell all credit union products making referrals when necessary.
- Respond to member inquiries, both in person and by telephone as determined by the branch organizational structure by responding to member needs.
- File reports, and other credit union documents as required.
- May hold second combination for branch vault, treasury, night depository or ATM, keeping security of combination at all times.
- Utilize the Salesforce system to manage member interaction, update records.
- Assist members with online banking set up, providing security guidance and monitoring for potential fraud to ensure safe usage.
- Administrative and shared functions may be rotated to ensure cross training.
- Other duties as deemed necessary and directed by your immediate supervisor.
Educational Requirements
- Minimum Grade 12 education
- Post Secondary education preferred
Experience
- Three years’ cash experience or an equivalent combination of education and experience.
Why Sunrise?
Sunrise is committed to fair and meaningful employment within a safe and respectful workplace. We support staff with progressive HR practices, training, and the tools they need to help our members today and tomorrow. Our employees are diverse, proud, and motivated — and we expect the same energy from those who lead.
Sunrise is proud to offer one of the most comprehensive benefit programs; individualized training and development programs and incentive pay plan.
We thank all applicants, but only those selected for an interview will be contacted.
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